Saurabh Mishra

CEO

Bengaluru, Karnataka, India13 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 12+ years in technology and operations leadership
  • Expert in customer experience and global expansion strategies
  • Proven track record in project management and quality assurance
Stackforce AI infers this person is a SaaS and AI-focused operations leader with extensive experience in customer experience and project management.

Contact

Skills

Core Skills

Customer Experience ManagementEnd-to-end Project ManagementOperations ManagementAccount ManagementProject Management

Other Skills

Customer ExperienceQuality AssuranceDirect Client InteractionCustomer SatisfactionProcess ImprovementBusiness AdministrationLeadershipData CollectionAgile Project ManagementProblem SolvingProject PlanningOff-shore Team ManagementTeam ManagementStrategyCross-functional Team Leadership

About

Technology and operations leader with 12+ years of experience across Aerospace, AI, Data Operations, Quality, CX, and Global Expansion. Proven track record of building and scaling high-impact functions—including Data Operations, QA, and 24×7 Product Support—within fast-growing, product-led environments. Currently leading global expansion initiatives and serving as a strategic bridge across Product, Operations, and Customer Experience to drive scalable growth, operational excellence, and customer success.

Experience

13 yrs 7 mos
Total Experience
3 yrs 6 mos
Average Tenure
4 yrs
Current Experience

Sanas

4 roles

Director Customer Experience

Promoted

Apr 2026Present · 1 mo

Customer ExperienceCustomer Experience Management

Global Product Expansion Strategist

Feb 2026Apr 2026 · 2 mos

Project Manager

Promoted

Mar 2023Feb 2026 · 2 yrs 11 mos

End-to-End Project ManagementQuality AssuranceAccount ManagementDirect Client InteractionCustomer SatisfactionProcess Improvement+2

Product Manager

Mar 2022Mar 2023 · 1 yr

Operations ManagementProcess ImprovementQuality AssuranceData CollectionAgile Project ManagementLeadership+2

Telus international

2 roles

Project Manager

Promoted

Aug 2021Apr 2022 · 8 mos · India

Account ManagementAgile Project ManagementCustomer SatisfactionDirect Client InteractionEnd-to-End Project ManagementOff-shore Team Management+3

Associate Project Manager

Jan 2021Aug 2021 · 7 mos · India

Process ImprovementProblem SolvingProject ManagementProject PlanningQuality AssuranceTeam Management+5

Lionbridge

6 roles

Associate Project Manager

Aug 2020Aug 2021 · 1 yr

Project Lead (Artificial Intelligence & ML)

Mar 2020Aug 2020 · 5 mos

Project Lead (Technical Data Service's)

Mar 2017Mar 2020 · 3 yrs

Team Lead

Promoted

Mar 2016Mar 2017 · 1 yr

  • Handling a team of 9 Authors/writers, accountable for delivery, quality, productivity, utilisations & target achievement.

Senior Technical Writer

Mar 2015Mar 2016 · 1 yr

  • Creating technical manuals for Rolls Royce Aircraft Engines

Technical Writer

Mar 2013Mar 2015 · 2 yrs

  • Technical documentation for Rolls Royce engine manuals

Mpfc

Trainee

Oct 2011Apr 2012 · 6 mos

  • Line and base maintenance of cessna 152, 172 and P68 C-TC.

Education

Wings College of Aviation Technology

Aircraft Maintenance Engineering

Jan 2009Jan 2012

Rajasthan Vidyapeeth

Bachelor of Business Administration (BBA)

Jan 2012Jan 2015

Wings college of aviation tech

licence course

Jan 2009Jan 2011

Aerotech Technical Publication

Training Cource — Technical Writing

Jan 2012Jan 2012

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