Sauravi Rai

CEO

Bengaluru, Karnataka, India21 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

22+ years of experience in product management
Led major initiatives at top-tier companies
Expert in building high-performance teams

Stackforce AI infers this person is a seasoned product management leader in eCommerce and AI sectors.

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Skills

Core Skills

Product Management

About

Sauravi Rai is an experience product executive with 22+ years of experience across product management, technical program management and engineering, having worked in top tier companies like Amazon, Microsoft, Oracle and Walmart. She is known for her servant leadership, resilience, strong core competencies, values and ability to nurture high performance teams.

Experience

21 yrs 8 mos

Total Experience

3 yrs 7 mos

Average Tenure

4 yrs 9 mos

Current Experience

Walmart

Global Head of Product - eCommerce

Aug 2021 – Present · 4 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Accounts is the gateway to Walmart. Extending across the enterprise (click and brick), this platform provides the identity, user understanding (profile), access, and trust foundations that allow Walmart to operate as a single, coherent ecosystem.
Earlier, led several tracks on an enterprise-wide technology driven initiative to modernize the eCommerce techstack and unlock value faster for markets (build once, use everywhere) supporting eCommerce post purchase, customer care, transactional communications, accounts (identity/profile), membership and internationalization services platform. Unlocked speed, cost efficiencies, and innovation for International markets by moving to a single global platform for our core technology, maximizing enterprise leverage and yielding incremental GMV for $XXXM for Canada and Mexico.
Initially, led the Customer Engagement portfolio, which included 1) Accounts - identity, profile, membership 2) Care - customer communications, chatbot, self help, agent tools 3) Monetize (AdTech) - sponsored ads, display ads, DSP (offline) 4) Growth (MarTech) - SEO, SEM, feeds, paid marketing 5) Cashi (financial services in Mexico). With an annual budget of $XXM, delivered impact of $XXXM in Ads revenue and $XXM in GMV lift, while cost savings of $XM through contacts per order reduction (10%+ reduction). Additionally, through Cashi generated $XXXM TPV in Mexico with an increasing active customer base. On membership, launched Delivery Pass (free delivery subscription service) for Canada, with a rapidly growing active customer base. Full functional responsibility for these OKRs.

Product Management

Amazon

Product Leader - Alexa AI

Aug 2016 – Jun 2021 · 4 yrs 10 mos · Greater Seattle Area/ Hyderabad

Led Product Mgmt: at the Alexa Data Services (ADS) organization provides data creation, curation, and analytics services to help develop, test, and train Alexa AI. We work closely with internal customers like Machine Learning Science modeling teams, providing the critical data they need to improve Alexa’s Automatic Speech Recognition and Natural Language Understanding models and domain features.
Previously,
1)Led Product Mgmt: Amazon Home Page for B2B customers and cross-site Navigation assets. Custodian of the Customer Engagement experience on Amazon Business, consistently exceeding goals by X% partnering with Marketing, Sales and Feature teams. Created playbooks and engagement models to collaborate on product definition with UX, Marketing and other Feature PMs.
2) Alexa with Amazon Home Services Launch (2018) - Integration of Alexa with Value added services with a Beta skill. Owned Product Strategy, Roadmap and Designed the Voice User Interface (VUI)
3) Alexa Smart Home in India Launch (2017) - V1 release along with Echo Plus. This included Smart Home Skills to control Lighting on the Alexa developer portal for 3P developers in IN and Seeding key partner Smart Home skills for smart lights/plugs on amazon.in. Ran competitive analysis and user research to firm up product definition, strategy and execute to launch.
4) Established reporting mechanisms - Co-hosted the Alexa Launch Readiness forum for cross-team reporting for an Alexa VP. Evangelized program management practices for the organization and reporting upto CEO including VP Roadmap monthly review and other executive reporting.

Product Management

Nordstrom

Technical Program Manager

Apr 2015 – Jul 2016 · 1 yr 3 mos · Greater Seattle Area

Creating RESTful, AWS cloud hosted Web services for enabling a unified view of Customer data for Nordstrom and unlocking potentials for the $20B by 2020 vision. Focused on improving and expanding upon customer-facing services.
Key Initiatives
Customer Identification and Verification Services Project, enabling a “One Nordstrom” unified mechanism of identifying customers via their mobile number. This allows an omni-channel uniform view of the customer.
Responsible for implementing Roadmap for building upon the foundation of the v1 product for Performance and Scale on AWS cloud with Customer MDM as the backend.
Enabling Key Features for Business partners in Loyalty and Personalization organizations of Nordstrom.
Supporting Contact Center Integration scenarios for Customer Information via SOA integration.

Product Management

Microsoft

Product Manager, Dynamics AX Public Sector

Jul 2013 – Nov 2014 · 1 yr 4 mos · Greater Seattle Area

Product Management

King county

2 roles

Group Manager - Oracle E-Business Suite (EBS), Business Resource Center

Oct 2011 – Jun 2013 · 1 yr 8 mos

Use IT as a strategic enabler, to improve business performance and productivity levels.
Plan the transition from project to sustainment support to leverage the application skills gained during the project, and to ensure optimum service levels after go-live.
Indirectly or directly supervise a team of 20 senior Functional and Technical staff.
Provide consulting to King County management or internal King County customers for strategic initiatives involving EBS applications and technology.
Act as the Project Manager for upgrades, large custom implementations, or multiple small implementations of software using EBS applications and technology.