Sayyada Aliza kazmi

Customer Success Manager

India8 mos experience

Key Highlights

Achieved 90% First Call Resolution rate at Amazon.
Maintained 9/10 Customer Satisfaction score consistently.
Strong analytical skills for effective problem resolution.

Stackforce AI infers this person is a Customer Support Specialist with a focus on CRM and customer satisfaction in B2C environments.

Contact

Skills

Core Skills

Customer Relationship ManagementProblem Solving

Other Skills

CommunicationAnalytical SkillsExceptional Written CommunicationProcess Analysis & Root Cause IdentificationProficiency in CRM/Proprietary SoftwareAttention to DetailClear CommunicationsInternal risk platforms and dashboardDocument ReviewPartner VerificationPartner SupportDispute ResolutionRisk AnalysisProcess CompliancePartner Relationship Management

About

As a former Virtual Customer Support Associate at Amazon, I contributed to delivering Tier 1 support for North American customers, resolving complex inbound calls with a high First Call Resolution (FCR) rate and maintaining a strong Customer Satisfaction (CSAT) score. These contributions involved utilizing CRM systems and knowledge tools to ensure seamless issue resolution while adhering to compliance protocols and brand guidelines. I bring a solid academic background, holding a Bachelor of Arts (Honours) in English from Invertis University and currently pursuing a Master of Arts in English at IFTM University. My core competencies include customer relationship management, written communication, and process analysis, which I aim to leverage in dynamic customer-facing roles to foster operational efficiency and customer satisfaction.

Experience

8 mos

Total Experience

5 mos

Average Tenure

3 mos

Current Experience

Tech mahindra

Support Executive - ResQ Team

Feb 2026 – Present · 3 mos · Noida, Uttar Pradesh, India · Remote

V5 global

Customer Service Representative

Feb 2026 – Feb 2026 · 0 mo · Delhi, India · Remote

Amazon

Virtual Customer Support Associate | Amazon (North America)

Apr 2024 – Sep 2024 · 5 mos · Delhi, India · Remote

International Voice Support: Delivered Tier 1 Customer Support to North American customers, handling an average of [75] complex inbound calls per shift with a First Call Resolution (FCR) rate of [90]%.
Customer Satisfaction: Maintained a consistently high Customer Satisfaction (CSAT) score of [9/10] by applying strong analytical and communication skills to quickly troubleshoot product, shipping, and billing issues.
Problem-Solving: Utilized internal CRM and knowledge tools to navigate and resolve ambiguous customer issues, ensuring adherence to strict brand guidelines and compliance protocols.

CommunicationAnalytical SkillsCustomer Relationship ManagementProblem Solving