Dec 2022 – Jul 2023 · 7 mos · Nashville, Tennessee, United States

• Leading and continued to build the Customer Success organization in North America. Team consisted of 120+ individual customer success professionals, responsible for over a billion in reoccurring SaaS revenue.
• Lead the renewals team in North America. A team focused on the renewal of SaaS agreements worth more than $400 million/year with customers across the geography. Team consists of 40+ individuals focused on ensuring our customers have a positive experience during the renewal process as well as driving retention and expansion of revenue.

Dec 2019 – Nov 2022 · 2 yrs 11 mos · Greater Nashville Area, TN

• Helping companies across the globe solve their biggest business challenges by leveraging Google’s unique cloud technologies and culture. Leading a team of passionate & experienced success advisors and cloud onboarding experts that are helping Google's largest customers navigate their transformation journey, and maximize business value out of their investment.

Jan 2019 – Dec 2019 · 11 mos

• Building and leading the North American Professional Services delivery capability for AWS. This team is made of some of the industry's most capable cloud experts focused on infrastructure architecture, application architecture, security, devops, big data/analytics and advisory consulting. Responsible for growing the team at scale as well as successful delivery for our customers.

Aug 2014 – Dec 2018 · 4 yrs 4 mos

• Practice Leader for AWS Professional Services in the Eastern US. Focused on providing customers with expert assistance on the journey to cloud. From getting started with AWS for the first time to developing an enterprise-wide cloud adoption strategy, we are here to maximize the value of our customers' AWS footprint. Built the practice from less than 10 to > 250 over the course of this time period.
• Our service offerings include:
• Strategic advisory for AWS adoption
• Security Governance, Risk and Compliance consulting
• Advanced education and knowledge sharing
• Identifying, migrating and enhancing Enterprise applications
• Facilitating shared IT Service Centers for AWS and hybrid models
• Coaching Developers to build new workloads optimized for AWS
• Coaching data architects on putting Big Data workloads on AWS
• Rapid workload deployments into AWS
• Enhancing the effectiveness of AWS Operations
• Expanding the benefits of Amazon Web Services across the Enterprise
• Additionally, I created and led our Global DevOps Specialty Practice focused on developing offerings and specific technology assistance to customers who were interested in the transformation to a DevOps culture

Jan 2011 – Jan 2013 · 2 yrs

• Responsible for world wide delivery of BMC's Global Services organization. In my role, I work with teams around the world to help ensure we're able to deliver successfully on behalf of our customers purchasing BMC Software. We're helping our customers implement and manage clouds (both private and hybrid) leveraging a variety of infrastructure software - all managed and maintained with BMC products.

Jan 2010 – Jan 2011 · 1 yr

• Managed the Western US Services organization. Worked closely with product sales and the product development group to address the needs of our customers. Focused on providing strategy to our client base around levarging public and private cloud technologies to address their business needs. Responsible for the consulting team as well as the P&L of the business in the Western US.

Jan 2004 – Jan 2010 · 6 yrs

• Lead the sales and delivery of Microsoft services for all enterprise customers in the Eastern United States. Responsible for all aspects of the business including the P&L, the 200+ people in the organization and the ability of the organization to deliver on behalf of our customers.

Jan 2003 – Jan 2004 · 1 yr

• Responsible for the 700+ members of the Microsoft pre-sales technical field team in the United States. Ensured successful execution of key go to markets as well as the application of consistent sales process across all opportunities that make up that multi-billion dollar business.

Jan 1999 – Jan 2003 · 4 yrs

• Managed the $400+ million dollar Microsoft product business across the states of Michigan, Ohio, and Kentucky. Responsible for all product sales and services as well as all Microsoft team members in the geography. Created the Microsoft automotive vertical and drove the initial focus on specific products for that group of customers.

Jan 1998 – Jan 1999 · 1 yr

Jan 1993 – Jan 1998 · 5 yrs