May 2025 – Mar 2026 · 10 mos · Dubai, United Arab Emirates · Remote

• Assist the Admissions team with admitting new and leaving students with all that it entails; including paperwork, phone calls and reports.
• Organise and manage the admission procedures of students in order to maintain a school specific enrolment budget consistently throughout the academic year.
• Ensuring all students are registered in accordance with the CSEI Enrolment Process and the specific governing body (such as KHDA).
• Supports the school admissions by meeting with prospective parents to explain admission procedures, curriculum, fee structure and regulations in order to ensure prospective parents enrolLl their children at the school.
• Update, maintain and manage the student information Salesforce database, including all non-mandatory fields, ensuring that up to date information is available on a daily basis.
• Support the admissions department to ensure annual enrolment processes such as; the re-enrolment process, Parent School Contract and registration of students, is completed within the agreed timetable.
• Answers phone and online queries regarding admission. Responds to telephone calls and enquiries courteously.
• Supports Director of PR & Communications with lead generation and retention strategies in order to meet enrolment targets and budget. Including events, in person and virtual, Social Media and Marketing campaigns.
• Ensure the CSEI policies, procedures and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner
• Assists GRE with any KHDA/Ministry of Education requirements.
• Maintain and create files for all new applicants, new students, current students, exiting students and alumni and complete all exit documentation for students withdrawing from the school.
• Maintains exemplary personal presentation as provided within guidelines from GEMS.
• Work in tandem with all FOH staff, creating a positive team ethos.
• Perform other duties as requested by direct & dotted reporting line managers

Nov 2024 – Apr 2025 · 5 mos · Dubai, United Arab Emirates · Hybrid

• Administration and Management
• 1. Store Management: Overseeing the day-to-day operations of the store.
• 2. Staff Training: Training and guiding new staff members.
• 3. Staff Evaluation: Evaluating staff performance and providing feedback for improvement.
• Sales and Marketing
• 1. Sales Target Setting: Setting sales targets and developing strategies to achieve them.
• 2. Customer Service: Providing excellent customer service and resolving customer complaints.
• 3. Sales Strategies: Developing and implementing sales strategies to drive sales growth.

Feb 2021 – Oct 2024 · 3 yrs 8 mos · New Delhi, Delhi, India · On-site

• United Resourcing Services (P) Ltd. is an organization sharing the vision of skilled India and specialized in education, corporate trainings for creation, growth and expansion designing and developing business operations and management policies and for running business management training programmes for businesses to carry on in India and abroad.

Mar 2020 – Jan 2021 · 10 mos · Moradabad, Uttar Pradesh, India

• Planning and developing merchandising strategies
• Analyzing sales figures, customers reactions and market trends to anticipate product needs
• Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
• Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives
• Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
• Maximise customer interest and sales levels by displaying products appropriately
• Produce layout plans for stores and maintain store shelves and inventory
• Forecast profits/sales and plan budgets
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
• Build constructive customer relationships and team with channel partners to build pipeline and close deals
• Remain up to date with industry’s best practices

May 2019 – Mar 2020 · 10 mos · Moradabad, Uttar Pradesh, India

• Day to day management of the Centre operations
• Generate Sales and Profit for the Centre.
• Source quality human resource for the Centre operations.
• Guide and develop human resources to provide quality services.
• Control Centre employee attrition rate.
• Provide and manage infrastructure for effective running of the centre.
• Implement and monitor the documented quality systems at the centre.
• Ensure compliance to delivery processes.
• Ensure compliance to batch schedule & prevent batch overflows.
• Ensuring compliance to exam schedule.
• Monitor & control employee & student absenteeism.
• Managing Centre cost.
• Achieving student satisfaction level by providing good value for money.
• Conduct open house once in a month & take corrective measures on the issues raised by the students.

Nov 2018 – Apr 2019 · 5 mos · Moradabad, Uttar Pradesh, India

• Although having 6 years for telecom so got the great opportunity from the IL&FS as trainer of CCE and PMKVY project lead
• An individual whose main concern is to increase the performance level of an employee, improve their character and mold trainees to become successful achievers; hones people’s skills and motivates them to rise to a position of higher responsibility; constantly looks for talents and develops them to be functional assets to meet the current as well as future needs of the organization; ensures effective utilization of human resources; integrates individual goals with organizational goals.
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Mar 2017 – Nov 2018 · 1 yr 8 mos · Moradabad, Uttar Pradesh, India

• Worked as Sr. education counselor in i-nurture Bangalore in admission department
• Good Communication skill
• Good convincing power
• Job Description:
• Calling students/parents for fixing up the counseling and then getting them registered in the courses offered by the Institution.
• Other key Roles and Responsibilities:
• Guiding the students regarding their career decisions and helping them understand their potential and provide help to pursue their goals.
• Providing information about the various colleges and universities and advising them about various requirements.
• Keen understanding of various college applications and able to assist students in obtaining the necessary documentation needed for the application process.
• Organizing career counseling sessions in school and various other institutions.
• Establishing a relationship of trust and respect with clients
• Planning, preparing and delivering lessons to students in the class

Sep 2013 – Mar 2017 · 3 yrs 6 mos · Moradabad, Uttar Pradesh, India

• Supervising, guiding and motivating, Team Leaders are there to help colleagues work together and ensure they’re delivering good customer service.
• Ensuring the staff are happy so the business can run smoothly, you’ll organise and delegate their workload as well as monitoring them to make sure it’s done correctly. Depending on the size of the company, your daily tasks could also include:
• Helping with training and development
• Completing paperwork
• Handling complaints (from both staff and customers)
• Financial responsibilities
• Ordering stock (where applicable)
• Helping with promotional events
• Personnel duties
• Reporting to senior level management
• Depending on the organisation you may also have to get your hands dirty and carry out the same work as the team you’re managing.

Jan 2010 – Sep 2013 · 3 yrs 8 mos · Moradabad, Uttar Pradesh, India

• The role handles day-to-day customer management operations and provides timely resolution for customer issues and complaints.
• The role is required to regularly interface with the client and take account of any changes in customer needs. The role is responsible for practicing effective relationship management, especially for clients requiring data solutions, to nurture associations.
• The key challenges for the role are:
• Managing key customers and building long-term relationships leading to increased business for Company
• Managing difficult customers competently while ensuring no customer churns
• Handling each customer transaction from end-to-end and ensuring customer delight, despite drastic increase in number of transactions.
• Indepth understanding / Knowledge of
• business and function & product/ service offerings across domains for the vertical
• Cutting edge sales and customer relationship management concepts across segments
• Customer business processes, deliverables, competitors, expansion plans for the vertic
• Professional skills (Functional)
• Customer Focus- Account Mapping- Customer needs understanding- Persuasion & Negotiation skills
• Relationship Management- Customer Retention- Service focus
• Operational Effectiveness
• Initiative & Passion
• Resource Management- Attention to Detail- Interpersonal Skills- Achievement orientation- Problem solving Strategic Focus- Decision Making- Sensing Opportunities- Business Cognizance
• Frequency and Level of Interactions