Shakti Moudgil

Operations Associate

Gurgaon, Haryana, India14 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 9 years in IT Infrastructure Management
Led teams for high-stakes IT support projects
Expert in incident management and virtualization

Stackforce AI infers this person is a seasoned IT Infrastructure Manager with expertise in E-commerce and Retail sectors.

Contact

Skills

Core Skills

It Infrastructure ManagementProject ManagementIncident Management

Other Skills

Data Center OperationsITIL v3 Foundations CertifiedNetwork SecurityVendor ManagementIT SupportAsset ManagementVMware ESXiVirtualizationCollaborationBusiness AnalysisManagementCustomer ServiceTeam ManagementTeam LeadershipBusiness Development

About

• Result-oriented Professional with 9+ years of experience in IT Infrastructure Management, Application Support, Project Management, Business Intelligence, Vendor Management and People Management • Swiftly executing projects with competent cross-functional skills and making sure on time deliverable within cost parameters • Skilled in mapping client’s requirements, custom designing solutions & troubleshooting for complex Information Systems Management • Proficient in analyzing requirement of business users and accordingly preparing projects as per requirement • Hands-on experience in migrating VM environment to UCS with skills in creating new vLans and service profiles • Pivotal in identifying scope for planning and implementing technological changes to enhance application support & efficiency • An enterprising leader with skills in leading personnel towards accomplishment of common goals

Experience

14 yrs 1 mo

Total Experience

3 yrs 10 mos

Average Tenure

5 yrs 7 mos

Current Experience

Amazon

Sr. Tech Support Lead, Band- L4

Nov 2020 – Present · 5 yrs 7 mos · New Delhi, Delhi, India

In current managing site launches and non-launch related programs for India Last mile stations.
Lead team of 5 Engineers to manage IT Support for Amazon LM and UFF technologies.
Responsible to manage 24*7*365 IT support covering 19 Amazon Sites in a ‘Follow- The-Sun’ model.
Responsible to design, deploy and support IT infrastructure across East and Central Amazon Last mile and Ultra Fast Fresh stations within cost & time parameters.
Responsible for the coordination with the Project teams for implementing new projects, launching new sites across region.
Responsible for the budget preparation, inventory, project costing as per the IT requirement.
Responsible for IT 4M and managing IT inventory, equipment, consumable and other supplies.
Management of IT vendors for repairing equipment and replacing parts and claiming warranty.
Ensuring engineers are adhering SLA and TAT for trouble tickets.
Managing performance for the engineers.

Data Center OperationsIncident ManagementITIL v3 Foundations CertifiedNetwork SecurityProject ManagementVendor Management+1

Walmart india pvt. ltd.

Assistant Manager

Apr 2019 – Feb 2022 · 2 yrs 10 mos · Gurugram, Haryana, India

Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members
Performing as point of contact for server related issues for Home office and Wal-Mart India
Facilitating:
o Incident management for physical and virtual server issues
o Asset management for Data center
Collaborating with:
o Outsourced support teams for Walmart India
o International ISD teams in Bentonville, US for L3 support
Contributing towards installation and configuration of:
o VMware ESXi Server and Creation of virtual Instances
o Virtualization Environment are using vSphere client, vCenter server, ESXi 5.5 and 6.0 Server
Regulating the post VM build checks and handover the same to capacity team
Deploying and managing virtual machine and templates
Up-keeping monitoring part, addition or deletion of servers in monitoring toll in both the Regional Data centers
Directing 2 RDC’s with over 1130 Virtual Machines
Acted as a part of weekly calls, to propose/discuss of the plans which will help to improve/stabilize the Infra environment
Working on reviewing the change plans which team is preparing to perform the amendments within the production environment
Making sure that the monthly vulnerabilities are collated and fixed post the approval of Application Owners and Change management
Instituting root cause analysis for recurring/ critical incidents while ensuring effective implementation of permanent fix.

Incident ManagementAsset ManagementVMware ESXiVirtualizationCollaborationIT Infrastructure Management

Walmart india

Sr. Executive

Jun 2013 – Mar 2019 · 5 yrs 9 mos · Greater Delhi Area

Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members
Performing as point of contact for server related issues for Home office and Wal-Mart India
Facilitating:
o Incident management for physical and virtual server issues
o Asset management for Data center
Collaborating with:
o Outsourced support teams for Walmart India
o International ISD teams in Bentonville, US for L3 support
Contributing towards installation and configuration of:
o VMware ESXi Server and Creation of virtual Instances
o Virtualization Environment are using vSphere client, vCenter server, ESXi 5.5 and 6.0 Server
Regulating the post VM build checks and handover the same to capacity team
Deploying and managing virtual machine and templates
Up-keeping monitoring part, addition or deletion of servers in monitoring toll in both the Regional Data centers
Directing 2 RDC’s with over 1130 Virtual Machines
Acted as a part of weekly calls, to propose/discuss of the plans which will help to improve/stabilize the Infra environment
Working on reviewing the change plans which team is preparing to perform the amendments within the production environment
Making sure that the monthly vulnerabilities are collated and fixed post the approval of Application Owners and Change management
Instituting root cause analysis for recurring/ critical incidents while ensuring effective implementation of permanent fix