Jul 2022 – Jul 2024 · 2 yrs · Bengaluru, Karnataka, India · Hybrid

• 1) H2R Project Lead: Streamlined HR operations for a global media and communications company using Workday, ServiceNow, Kronos, MS Office Suite, Power BI, and SQL.
• 2) HR Process Redesign: Revamped HR policies and workflows for a leading media and advertising company using Agile methodologies. Designed SOPs, maintained SLAs, and led process improvement initiatives.
• 3) HR Shared Services Management: Oversaw onboarding, payroll, benefits, and employee relations for a top U.S. hardware chain. Achieved 100% quality and customer satisfaction scores with tools like Workday, ServiceNow, PeopleSoft, SuccessFactors, and Kronos.
• 4) Technical Implementation: Collaborated on the implementation of Workday, ServiceNow, and Kronos Workforce Central, focusing on time and attendance, scheduling, and contract workforce management.
• 5) HR Business Analysis: Optimized human capital and ensured compliance with HR best practices. Led data collection, analysis, and reporting projects with cross-functional teams to ensure accuracy and timely delivery.

Nov 2020 – Jul 2022 · 1 yr 8 mos · Bengaluru, Karnataka, India · Hybrid

• 1) Global HR Shared Services: Delivered comprehensive support using Salesforce, ADP, My-Time, Kronos, and Quick Sight. Ensured data accuracy, compliance, and high customer satisfaction by resolving issues promptly and proposing effective solutions.
• 2) Centralized Timekeeping (CTK): Streamlined global time and attendance data, enhancing systems to meet regulatory demands and reduce payroll defects. Utilized Kronos and PeopleSoft to manage time tracking and absence management.
• 3) Leadership Engagement: Managed Pay and Time forums, developed HR Time Process Guidelines and SOPs, and handled Tier 2 HR ticket resolutions. Ensured efficient operations through collaboration with ADP Client Service.
• 4) Compliance Collaboration: Worked with Benefits Finance, Legal, Global Compliance teams, and external vendors to ensure program compliance with legal and organizational standards.
• 5) Technical Expertise: Skilled in configuring and troubleshooting pay policies, accruals, dynamic forms, and scheduling. Efficiently resolved tickets using ServiceNow.

May 2018 – Nov 2020 · 2 yrs 6 mos · Hyderabad, Telangana, India · On-site

• 1) Team Leadership: Led a team of Content Specialists, prioritizing tasks and managing time effectively across multiple controversial content areas. Developed strategies to address content abuse and tracked performance metrics for continuous improvement.
• 2) Content Moderation: Conducted reviews of user-generated content for compliance with community guidelines. Identified abuse trends and enforced moderation policies, contributing to the development of new guidelines.
• 3) HR Policy Development: Utilized data-driven insights to create and implement HR policies aligned with organizational goals. Monitored policy effectiveness and recommended adjustments based on analysis and feedback.
• 4) Process Improvement: Analyzed performance metrics and provided recommendations to enhance team efficiency. Collaborated globally to support clients and stakeholders using calibration and RCA techniques.
• 5) Data Analysis: Analyzed large datasets to identify content abuse patterns and user behavior. Provided actionable insights and created detailed reports on trends, presenting findings to senior management.
• 6) Policy Compliance: Followed SOPs and best practices, assessed policy compliance, suggested corrective actions, and maintained robust documentation practices.

Feb 2017 – May 2018 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

• 1) Customer Satisfaction Initiatives: Managed and enhanced customer satisfaction through various initiatives. Conducted satisfaction surveys and consistently monitored NPU (Net Promoter Score) to meet client specifications.
• 2) Service Metrics Management: Handled Total Service Repair Rate (TSRR), ensuring service quality and efficiency.
• 3) Technical Expertise: Utilized SAP and Cornerstone to support and streamline customer relations operations.

Jul 2015 – Jan 2017 · 1 yr 6 mos · Jharkhand, India · On-site