Aug 2020 – Sep 2021 · 1 yr 1 mo · Kolkata, West Bengal, India

May 2018 – Jul 2020 · 2 yrs 2 mos · Kolkata, West Bengal, India

• Supervising the overall operations of restaurant, hiring, vendor management and inventory management
• Managing and planning all digital and other media promotions of the brand Suufiyana (Restaurant Brand)
• Planning influencers’ marketing for the brand Suufiyana
• Hiring human resources for different vertical of the restaurant
• Training the Customer Services employees for our laid-out procedures
• Diversifying the restaurant services into other verticals like Catering & Food Delivery services

Feb 2014 – Jul 2014 · 5 mos · Kolkata, West Bengal, India

• Was handling customer enquiries and complaints
• Responsible for online client interaction through email and cha

Aug 2010 – Oct 2012 · 2 yrs 2 mos · Kolkata, West Bengal, India

• Worked with Usha Martin Academy as a Full Time Faculty
• Was transferred to Usha Martin Kolkata where I worked a Consultant/Adjunct faculty for Salt Lake and Sonarpur Campus.
• Areas of teaching include Marketing Management and specialization papers, Organizational Behavior, Communication and Soft skills.
• Applying Case study-based teaching methodology
• Conducting classes more as an interactive session, encouraging student participation. • Conducting regular presentations and case study discussions
• Conducting role plays for students for better understanding of the real situation
• Areas of Academic interest • Participated in Workshop on “Experiential Learning” conducted by Director, IIM Ranchi organized by National HRD network in collaboration with Central University of Bihar & IIM Ranchi
• Attended Faculty Development Program organized by Usha Martin Academy, Kolkata

Jan 2009 – Mar 2010 · 1 yr 2 mos · Patna, Bihar, India

• Responsible for assessing the overall academic performance of the students.
• Areas of teaching included Marketing Management, Consumer Behaviour & Services Marketing
• Time to time discussion of relevant topics with the help of case study.
• Organized industrial visit to Coke factory in Patna as part of external project
• Mentoring students for seminars and competition held in Patna
• Also took preparatory classes on basic communication skill

Jun 2008 – Oct 2008 · 4 mos · Kolkata, West Bengal, India

• Demonstrated abilities in implementing strategies for augmenting business.
• Maintained healthy relationship with clients for generating business.
• Thoroughly understood and executed operational processes.
• Handled liability products such as Current, Savings accounts & Fixed Deposits.
• Worked as a team in designing strategies for increasing overall branch performance.