Jan 2023 – Present · 3 yrs 4 mos · Kerala, India · Remote

• Growth Catalyzt provides you
• Linkedin Profile Optimization
• Personal Branding Consultation
• Train your team to Leverage Linkedin, and Brand Advocacy
• There are a number of reasons why building a personal brand on LinkedIn can be important.
• First, having a strong personal brand can help you stand out in a crowded job market.
• With so many people using LinkedIn, it's important to differentiate yourself and make a strong impression.
• A well-defined personal brand can help you do that by highlighting your unique skills and experiences.
• Second, building a personal brand can help you build credibility and establish yourself as an expert in your field.
• By sharing your knowledge and insights on LinkedIn, you can demonstrate your expertise and thought leadership, which can be attractive to potential employers or clients.
• Finally, a strong personal brand can help you build and maintain relationships in your industry.
• LinkedIn is a professional networking site, and by building a personal brand you can connect with others in your field, exchange ideas, and potentially even find job opportunities or clients.
• Growth Catalyzt assures you that we will be your growth partner to scale up your business.

Sep 2021 – Apr 2024 · 2 yrs 7 mos

• Training & Development
• Talent Management
• Organizational Development
• Leadership Development
• Performance Management
• Coaching
• Employee Training
• Employee Engagement
• Learning Management Systems
• Change Management
• Training Delivery
• E-Learning
• Facilitation
• Learning Management
• Onboarding
• Employee Learning & Development
• Succession Planning

Aug 2019 – Sep 2021 · 2 yrs 1 mo

• Supervising daily operations of teams
• Create a useful, productive, and accomplishment situated workspace for representatives.
• Address functional issues and worries in an ideal style.
• Oversee activities group to guarantee functional greatness and fantastic client administrations.
• Instruct tasks group on prescribed procedures, organization arrangements, and administration greatness principles.
• Create and keep up with functional rules for staff.
• Supervise functional expense, hazard, and review exercises.
• Help with meeting, enlisting, preparing, execution assessment, advancement, and end exercises.
• Decide staffing prerequisites, work tasks, and timetables for new ventures.
• Perform routine upkeep and fix works for gear.
• Keep up with the office perfect, safe, and coordinated.
• Assess review reports and administration tickets and plan fix solicitations.
• Coordinate with Business Head and Operations Manager in various functional issues and special exercises.
• Assess current functional methodologies and suggest enhancements.
• Produce functional reports for the board depending on the situation.
• Generate operational reports for management as needed.
• Extensive Exposure in
• 1. Team Handling
• 2. Meeting KPI's, Benchmarks set by clients as per SLA
• 3. Aided career growth of team players
• Key Skills
• Contact Centers
• Call Center Development
• Customer Experience
• Call Center Administration
• Customer Retention
• Coaching
• Employee Retention
• Performance Management
• Workforce Management
• Customer Service Management
• Sales
• Sales Management
• Operations Management
• Customer Relationship Management
• Employee Training
• Organizational Development
• Leadership Development
• Employee Engagement
• Change Management
• SLA
• KPI
• Onboarding
• Succession Planning

Dec 2016 – Aug 2019 · 2 yrs 8 mos

• Supervising daily operations of teams
• Create a useful, productive, and accomplishment situated workspace for representatives.
• Address functional issues and worries in an ideal style.
• Oversee activities group to guarantee functional greatness and fantastic client administrations.
• Instruct tasks group on prescribed procedures, organization arrangements, and administration greatness principles.
• Create and keep up with functional rules for staff.
• Supervise functional expense, hazard, and review exercises.
• Help with meeting, enlisting, preparing, execution assessment, advancement, and end exercises.
• Decide staffing prerequisites, work tasks, and timetables for new ventures.
• Perform routine upkeep and fix works for gear.
• Keep up with the office perfect, safe, and coordinated.
• Assess review reports and administration tickets and plan fix solicitations.
• Coordinate with Business Head and Operations Manager in various functional issues and special exercises.
• Assess current functional methodologies and suggest enhancements.
• Produce functional reports for the board depending on the situation.
• Generate operational reports for management as needed.
• Extensive Exposure in
• 1. Team Handling
• 2. Meeting KPI's, Benchmarks set by clients as per SLA
• 3. Aided career growth of team players
• Key Skills
• Contact Centers
• Call Center Development
• Customer Experience
• Call Center Administration
• Customer Retention
• Coaching
• Employee Retention
• Performance Management
• Workforce Management
• Customer Service Management
• Sales
• Sales Management
• Operations Management
• Customer Relationship Management
• Employee Training
• Organizational Development
• Leadership Development
• Employee Engagement
• Change Management
• SLA
• KPI
• Onboarding
• Succession Planning

Jan 2011 – Oct 2016 · 5 yrs 9 mos · Dubai, United Arab Emirates

• Handling metro rail operations.
• Coordinating with rolling stock.