S

Shikha Tinna

Operations Associate

Delhi, India17 yrs 4 mos experience

Key Highlights

  • Experienced in managing customer service operations.
  • Proven leadership in project and team management.
  • Strong background in customer relationship management.
Stackforce AI infers this person is a Customer Service and Operations Manager with extensive experience in the aviation industry.

Contact

Skills

Core Skills

Customer Service OperationsTeam Management

Other Skills

Customer ServiceCustomer Relationship Management (CRM)Team LeadershipCommunicationManagementCustomer SatisfactionCustomer ExperienceCustomer InsightCustomer SupportCustomer EngagementCustomer Service ManagementCustomer Experience ManagementTeam CoordinationTeam OrganisationTeam Facilitation

Experience

17 yrs 4 mos
Total Experience
3 yrs 7 mos
Average Tenure
2 yrs 11 mos
Current Experience

Air india limited

Manager - Projects and Strategy • Operations

Jul 2023Present · 2 yrs 11 mos · Gurugram · On-site

Customer ServiceCustomer Relationship Management (CRM)Team LeadershipTeam ManagementCommunicationManagement+1

Jet airways

Executive Assistant to CEO & CFO

Apr 2022Apr 2023 · 1 yr · Gurugram, Haryana, India

Indigo (interglobe aviation ltd)

3 roles

Manager,COO Office

Promoted

Feb 2022Apr 2022 · 2 mos

Assistant Manager( Flight Safety)

Oct 2021Feb 2022 · 4 mos

Senior Executive flight safety

Sep 2019Oct 2021 · 2 yrs 1 mo

Jet airways

2 roles

Cabin Crew Incharge

Jan 2007Jul 2017 · 10 yrs 6 mos · New Delhi Area, India

Cabin crew incharge

Jan 2007Jul 2017 · 10 yrs 6 mos · New Delhi Area, India

Ibm

Tech support

Jun 2006Dec 2006 · 6 mos · Newdelhi

  • Inbound calls for tech support and customer services

Education

Maharaja Ganga Singh University, Bikaner

Bachelor of Laws - LLB — Law

Mar 2018Sep 2021

Guru Nanak Dev University, Amritsar

Postgraduate Diploma in computer science — Computer Science

Jan 2008Jan 2009

Guru Nanak Dev University, Amritsar

Bachelor's degree — Humanities/Humanistic Studies

Jan 2003Jan 2006

Smsrsd college

Senior secondary

Jan 2002Jan 2003

Air force school pathankot

Jan 1999Jan 2000

Air force School, Pathankot

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