Sep 2022 – Dec 2024 · 2 yrs 3 mos

• Worked in the Central Automation Team.
• ## Highlighted use case:
• Built RAG based KB article retrieval for multiple customers demos, used OpenAI and MongoDB for storing Vector embeddings bringing down time of resolution by 30-40%.
• Worked on building custom Guardrails, and PII detection python module primarily using regex and common word for detection and blocking prompts.
• Developed the Automation Generator POC, using a combination of streamlit, MongoDB and Gemini. Experimented with prompting techniques such as Chain-of-Thought and ReAct prompting for achieving 2x better results.
• Assisted with summarization, model trainings and validations, and exploring data sets fom sources like huggingface.
• Worked with pre-sales team in providing demos to customers in various feilds, by developing solutions and as part of the team delivering demos.
• Managed integration of Jenkins CI/CD pipelines with Ansible playbooks to automate deployments and manage infrastructure configurations.
• Developed a GUI based application in PowerShell for data migration between devices and Transfer data to multiple servers from a central server.
• Automated infra provisioning using Terraform, and deployed microservices architecture-based application and assisted team and accomplishing earlier than deadline yielding appreciation from customers.
• As a senior developer provided feedback, mentored and guided colleagues and new joiners for smooth transition in projects, authored white papers and SOPs for simplifying DevOps process. Troubleshooted at production issues at various occasions.

Sep 2020 – Aug 2022 · 1 yr 11 mos

• Joined as Trainee under Work Integrated learning programme and built foundation on Linux, Python and Networking. Achieved proficiency in customer communication and business English.
• ## Collaborated with multiple towers - like Linux, Wintel, Network & Security, Middleware and EUC/SD for Developing solutions for process automations related to
• IAM and Active Directory and Windows systems like CPU & Memory utilization
• User Management onboarding/offboarding
• Report generations, server management, configuration changes.
• Log analysis for CISCO devices, Linux machines.
• Proactive action on alert, using API requests and python libraries
• Code Migration from other tools to ansible tower
• Automation via API, like alert managements, using web hooks.
• Using Shell, PowerShell, Python, and Ansible saving time and efforts 60 to 70%, reducing manual interventions and human errors close to 0.
• ## Use cases:
• Automated Intune device management on Azure using Microsoft graph API reducing task completion time from 2 months to under 5 minutes, above 95% effort reduction.
• Developed python for AWS using Boto3, python to fetch EC2 instances data using Lamba functions and fetch WAF reports data from S3 buckets with boto3, via sessions and SSM automations.
• Developed PowerShell runbooks on Azure, used KQL for generating VM/Backup status Dashboards.
• Built zero-touch automation using Ansible for Windows server update management, achieving 100% effort reduction..
• Used service now integration to handle end to end ticket resolutions, managed using stackstorm project.
• Refactored existing code to optimise execution by introducing multithreading/multiprocessing for engineering team reducing execution time by 90%.
• Ensured consistent results using Python, Terraform and PowerShell by implementing across multiple clouds such as AWS and Azure for managing servers, creating infrastructures and deploying solutions, reducing deployment time by in range of 40-50%.

Sep 2020 – Sep 2020 · 0 mo