Shiva M — Product Manager
💌 sundharasrinivasan2@gmail.com . 💫I am a professional enthusiast in Supply Chain Management with a quite knowledge and 4+ years work experience in Supply Chain and analysis. . Leveraged capability in translating corporate vision and deliver on high-impact decisions; skilled in building strong relationships. Excellent understanding of business nuances, process gaps and key success metrics which helps to deliver the right results, at right place in the right time. . A strong floor experience of handling Inbound and Customer Returns team of 300+ skilled and unskilled workers. Decisive & performance-driven professional, with proven experience in developing a entire Customer returns team of logistics of 250+AAs including 2PA’s, 2AMs of 2.5L+ sq.ft warehouse single handedly and delivered 3 peaks successfully. . Led a key part of the Seller Experience/Vendor experience project charter for the entire IN region and created network level macro to establish two new metrics of TTR (Time to ticket resolution) and Reopen rate (number of times a TT gets reopened). This helped in tracking the TTs raised by seller to sites and the resolution time which reduced from 10 days to 3days within a span of 1 month, thus helping to prevent seller experience getting affected and led to a annual savings of 4.12MM INR. . Worked as the COST AMBASSADOR of the entire south region and saved a annual savings of 2MM INR by establishing standardized process of beverages consumables. . Nominated as the sustainability development ambassador for India and coordinated with 30+sites across India in establishing the sustainability metrics such as WDR(Waste Diversion Rate), EPI (Environment Performance Index) there by helping the company be environmentally sustainable. . Driven the project of preventing MFI(Missing from Inbound claims) by standardizing and introducing the short shipment process there by avoiding seller fraud and saving around 7MM INR. . Worked as Senior Manager in Solutions to design E2E supply chain solutions for various clients such as Samsung, Apollo tyres, Uno Minda, Continental etc.. across various industries such as FMCD, Electronics, Automotive, Industrial etc.. . I am a detail oriented person skilled in Data Analysis and Interpretation, and thus quick and good enough in taking calculated risks in high impact business decisions. .
Stackforce AI infers this person is a Supply Chain Management expert with extensive experience in logistics and operations optimization.
Location: Tamil Nadu, India
Experience: 8 yrs 7 mos
Skills
- Supply Chain Management
- Operations Management
- Project Management
- Supply Chain Consulting
- Technical Solution Design
- Logistics Management
Career Highlights
- Successfully reduced seller ticket resolution time from 10 to 3 days.
- Achieved annual savings of 4.12MM INR through process improvements.
- Led a logistics team of over 300 workers to deliver 8 peaks successfully.
Work Experience
Zepto
Associate Director (1 yr 2 mos)
Senior Manager II (5 mos)
Apollo Supply Chain
Senior Manager - Centre of Excellence (Solution Design and Implementation) (10 mos)
Amazon
Capacity Planning - Last Mile (4 mos)
Operations Manager (1 yr 11 mos)
Operations Manager Intern (6 mos)
DAKSH
Chairman (1 yr)
Head Of Promotions and Marketing (11 mos)
Marketing and Promotions team- Member (2 yrs)
Caterpillar Parts Department
Supply Chain Management Intern (1 mo)
Maria and John - A 3D Printing Organisation
Supply Chain Operations Specialist (2 mos)
Education
Master of Business Administration - MBA at SPJIMR SP Jain Institute of Management & Research
Bachelor of Technology - BTech at Shanmugha Arts, Science, Technology and Research Academy
12th at TVS Matriculation Higher Secondary School
10th at TVS Matriculation Higher Secondary School