Shiva M

Product Manager

Tamil Nadu, India8 yrs 7 mos experience

Key Highlights

  • Successfully reduced seller ticket resolution time from 10 to 3 days.
  • Achieved annual savings of 4.12MM INR through process improvements.
  • Led a logistics team of over 300 workers to deliver 8 peaks successfully.
Stackforce AI infers this person is a Supply Chain Management expert with extensive experience in logistics and operations optimization.

Contact

Skills

Core Skills

Supply Chain ManagementOperations ManagementProject ManagementSupply Chain ConsultingTechnical Solution DesignLogistics Management

Other Skills

TMS integrationdata-science-driven QC moduleautomated inbound capacity controlszone mappingstorage capacity planningguided putaway moduledamage and expiry governanceE2E supply chain solution designcalculated commercialswarehouse implementationlabor planning modelsstakeholder managementoperations planningSeller Experience projectCOST AMBASSADOR initiatives

About

💌 sundharasrinivasan2@gmail.com . 💫I am a professional enthusiast in Supply Chain Management with a quite knowledge and 4+ years work experience in Supply Chain and analysis. . Leveraged capability in translating corporate vision and deliver on high-impact decisions; skilled in building strong relationships. Excellent understanding of business nuances, process gaps and key success metrics which helps to deliver the right results, at right place in the right time. . A strong floor experience of handling Inbound and Customer Returns team of 300+ skilled and unskilled workers. Decisive & performance-driven professional, with proven experience in developing a entire Customer returns team of logistics of 250+AAs including 2PA’s, 2AMs of 2.5L+ sq.ft warehouse single handedly and delivered 3 peaks successfully. . Led a key part of the Seller Experience/Vendor experience project charter for the entire IN region and created network level macro to establish two new metrics of TTR (Time to ticket resolution) and Reopen rate (number of times a TT gets reopened). This helped in tracking the TTs raised by seller to sites and the resolution time which reduced from 10 days to 3days within a span of 1 month, thus helping to prevent seller experience getting affected and led to a annual savings of 4.12MM INR. . Worked as the COST AMBASSADOR of the entire south region and saved a annual savings of 2MM INR by establishing standardized process of beverages consumables. . Nominated as the sustainability development ambassador for India and coordinated with 30+sites across India in establishing the sustainability metrics such as WDR(Waste Diversion Rate), EPI (Environment Performance Index) there by helping the company be environmentally sustainable. . Driven the project of preventing MFI(Missing from Inbound claims) by standardizing and introducing the short shipment process there by avoiding seller fraud and saving around 7MM INR. . Worked as Senior Manager in Solutions to design E2E supply chain solutions for various clients such as Samsung, Apollo tyres, Uno Minda, Continental etc.. across various industries such as FMCD, Electronics, Automotive, Industrial etc.. . I am a detail oriented person skilled in Data Analysis and Interpretation, and thus quick and good enough in taking calculated risks in high impact business decisions. .

Experience

8 yrs 7 mos
Total Experience
2 yrs 3 mos
Average Tenure
1 yr 6 mos
Current Experience

Zepto

2 roles

Associate Director

Promoted

Apr 2025 – Present · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

  • 1) Led NYR control initiatives such as TMS integration (bolt seals, smart locks, metal LPNs), achieving 70% reduction.
  • 2) Developed a data-science–driven outbound QC module at mother hubs. Additionally, introduced a ‘single tote–single putter’ workflow at dark stores to eliminate mismatch-related shortages—together reducing destination shortages by 50%.
  • 3) Implemented automated inbound capacity controls to prevent over-receiving and congestion.
  • 4) Created rule-based zone mapping (based on SKU value, size, and category) to optimize handling and storage.
TMS integrationdata-science-driven QC moduleautomated inbound capacity controlszone mappingSupply Chain ManagementOperations Management

Senior Manager II

Oct 2024 – Mar 2025 · 5 mos · Bengaluru, Karnataka, India · On-site

  • 1) Designed and implemented storage capacity planning across 200+ stores, scaling for 50,000+ SKUs and 100K+ inventory units.
  • 2) Designed a guided putaway module (planogram) with SKU-based binning and zoning strategies, leveraging velocity and size profiles to maximize cubic efficiency and improve picking productivity by 30%.
  • 3) Led the damage and expiry governance program, delivering ₹30 million in annual cost savings through strategic cross-functional initiatives.
storage capacity planningguided putaway moduledamage and expiry governanceSupply Chain ManagementProject Management

Apollo supply chain

Senior Manager - Centre of Excellence (Solution Design and Implementation)

Dec 2023 – Oct 2024 · 10 mos · Gurugram, Haryana, India · On-site

  • 1) Design E2E customer specific customised supply chain solution. Worked with various clients such as Samsung(FMCD), Apollo Tyres(Industrial), Continental, Uno Minda(Automotive), boAt(Electronics) etc..
  • 2) Prepare detailed calculated commercials with all Capex and Opex.
  • 3) Successfully Implemented a Finished Good warehouse of 2Lakh+ sq.ft housing 350+ Manpower, 15+MHEs for a leading Tyre manufacturer.
  • 4) Study the existing process of client, prepare a efficient and lean supply chain solution including layout modification, manpower optimization using Time Motion Study (TMS), Lean methodology, 5S etc ..
E2E supply chain solution designcalculated commercialswarehouse implementationSupply Chain ConsultingTechnical Solution Design

Amazon

3 roles

Capacity Planning - Last Mile

Aug 2023 – Dec 2023 · 4 mos

  • 1) Continuously build, revamp labor planning models for Under the roof(UTR) and On the road(OTR) and ensure smooth Operations.
  • 2) Understand the different cycle of operations in last mile and manage stakeholders and communicate the manpower requirements to operations and finance.
  • 3) Understand the operations and plan effectively to achieve the effective TPH without compromising operations and communicate the Quarterly TPH guidance to finance.
labor planning modelsstakeholder managementoperations planningSupply Chain ManagementProject Management

Operations Manager

Aug 2021 – Jul 2023 · 1 yr 11 mos

  • Handled 300+ workers and delivered 8 peaks successfully with key projects focused on
  • 1) Led a key part of the Seller Experience/Vendor experience project charter for the entire IN region and created network level macro to establish two new metrics of TTR (Time to ticket resolution) and Reopen rate (number of times a TT gets reopened) leading to a annual savings of 4.12M INR
  • 2) Worked as the COST AMBASSADOR of the entire south region and saved a annual savings of 2M INR by establishing standardized process of beverages consumables
  • 3) Driven the project of preventing MFI(Missing from Inbound claims) by standardizing and introducing the short shipment process there by avoiding seller fraud and saving around 7M INR
Seller Experience projectCOST AMBASSADOR initiativesMFI prevention projectSupply Chain ManagementLogistics Management

Operations Manager Intern

Feb 2021 – Aug 2021 · 6 mos

  • As a part of Internship, led two major INFC level projects.
  • 1) Improved the C-ret process productivity from 38 units/hr to 42 units/hr by creating a RPRJ macro (Right person Right Job Tracker) and established the same across network.
  • 2) Established a simulation based tool for new workers to learn by doing using LECTORA software which helped to improve the productivity of new workers by 35%.
C-ret process productivitysimulation-based toolSupply Chain Management

Daksh

3 roles

Chairman

Promoted

Jul 2020 – Jul 2021 · 1 yr

  • The Chairman at DAKSH plays a crucial role in organising and conducting the overall fest by discharging the following duties.
  • 1) Manages 20+ teams comprising of 600+ organizers and plans and executes the fest work.
  • 2) Acts as a face of DAKSH and takes incharge of all activities.
  • Have conducted 7 hackathon, 8 events, podcast series alongside handling the social media platforms.

Head Of Promotions and Marketing

Promoted

Aug 2019 – Jul 2020 · 11 mos

  • As a Head of Promotions & Marketing I'm responsible,
  • 1) To generate leads.
  • 2) To persuade the leads to customers
  • 3) To pitch in sponsors and sign MOUs
  • 4) To focus on internal and external marketing and awareness
  • 5) To frame and conduct the best advertising and marketing campaign.
  • 6) To bring in stalls and plan and execute important events.

Marketing and Promotions team- Member

Aug 2017 – Aug 2019 · 2 yrs

  • ✓ Solely responsible for internal promotions and activities and other small events.

Caterpillar parts department

Supply Chain Management Intern

Nov 2019 – Dec 2019 · 1 mo · Thiruvallur

  • My role as a SCM intern in Caterpillar was
  • 1) To involve in the operations team to plan the most efficient way of bringing the parts required from supplier to the point of use.
  • 2) Make the best design of the pallet accommodates small and large parts for all the four types of vehicles.
  • 3) Design the best strategy to reduce the labor work by making use of the existing automations.
operations planningpallet designstrategy designSupply Chain Management

Maria and john - a 3d printing organisation

Supply Chain Operations Specialist

Jul 2019 – Sep 2019 · 2 mos · Chennai · Hybrid

  • As a Supply Chain Specialist, I had
  • 1) To plan and execute the delivery of finished products to the customers in the committed time frame at optimal cost.
  • 2) To create a small supply chain network with the help of small kirana store owners across 3 major cities (madurai, trichy, coimbatore) in tamilnadu
  • 3) To create a target based plan to approach companies for both bulk and mini orders.
delivery planningsupply chain network creationSupply Chain Management

Education

SPJIMR SP Jain Institute of Management & Research

Master of Business Administration - MBA — Finance and Supply Chain

Nov 2023 – Sep 2025

Shanmugha Arts, Science, Technology and Research Academy

Bachelor of Technology - BTech

Jan 2017 – Jan 2021

TVS Matriculation Higher Secondary School

12th — High School/Secondary Diplomas and Certificates

Jan 2016 – Jan 2017

TVS Matriculation Higher Secondary School

10th — Junior High/Intermediate/Middle School Education and Teaching

Jan 2014 – Jan 2015