Aug 2023 – Nov 2024 · 1 yr 3 mos · Hyderabad, Telangana, India · On-site

• Leading Marketing cloud engagement India teams of 75+ engineers for email, SMS and OTT engagement channels, providing subject matter expertise for senior and lead engineers, Introducing standard design patterns across the India teams and creating weekly design and architecture reviews. driving the cost to serve reduction initiatives and optimising the email & sms transport services to support 1 billion messages per hour.

Sep 2021 – Jul 2023 · 1 yr 10 mos · Hyderabad, Telangana, India · On-site

• Salesforce Marketing Cloud today is the #1 AI powered intelligent digital marketing platform in the world, generating $4B in revenue. Email is the foundation engagement channel in marketing cloud. Recruited by Salesforce to transform and redesign email delivery engine from inception In the context of public cloud transition from salesforce managed data centres. its a joint collaborative innovation from Salesforce, HAProxy & AWS.

Mar 2017 – Sep 2021 · 4 yrs 6 mos

• Opportunity to exhibit leadership skills, part of the sap health central architecture team to define conceptual blue prints, perform feasibility study of the product requirements, communicate the architecture guidance to cross located development teams, mentoring and supporting the teams throughput development phase. Primarily accountable for sap health foundation services, a FHIR inspired Cloud native PaaS offering for partners and providers to build first class healthcare industry applications.

Apr 2012 – Mar 2017 · 4 yrs 11 mos

• Yet an another successful milestone in my career, responsible for an end to end process of designing, developing and delivering CRM server groupware solution together with a team of passionate 15 developers and contributed to successful adaption of the solution to 100+ SAP CRM customers. Its beginning of healthcare journey in sometime around 2015, Leading a team of 8-10 passionate developers to build and deliver data integration solution for both structured and unstructured data from a variety of healthcare systems for the deep dive analytics.

Aug 2010 – Mar 2012 · 1 yr 7 mos

• Leading & mentoring a team of 8-10 developers to implement and deliver SAP CRM Client groupware solution, including software life cycle management. It was a successful CRM product component with an adaption of 250+ SAP CRM Enterprise customers with an average installation of 1000 – 5000 groupware clients

Aug 2008 – Jul 2010 · 1 yr 11 mos

• A difficult phase with series of customer escalations with in CRM mobile, took this opportunity to learn the end to end product from a customer perspective and contribute directly in addition to developing and delivering regular product increments.

Jan 2007 – Jul 2008 · 1 yr 6 mos

• Resolved complex & long running performance challenges of CRM Mobile product & resolved critical customer production challenges to help the customers to run their business. Developed various product enhancements and contributed to successful delivery of SAP CRM Mobile product increments and became THE subject matter expert in the CRM Mobile product over time.

Jul 2005 – Jan 2007 · 1 yr 6 mos · Bangalore

• Exposed to real world software development techniques, optimized some of the process simulation algorithms and prototyped real time process mentoring scenarios using simulation data.