Shivam Bajpai — Product Manager

I am a proactive and achievement-oriented professional offering 6 years of experience in Digital Product Delivery & Agile Development. Seasoned, technically inclined professional studded with professional brilliance predominantly in the areas of end-to-end product delivery management, service delivery, program management, customer engagement with a broad technical background developed across B2B SAAS, Consumer Products, Insurance, B2B SAAS, Consumer Products & Insurance domains. Highly skilled in full product lifecycle activities including concept maturation, design management, engineering change management, issues control & resolution, cost management, vendor management, and various other cross-functional activities. Efficient in mapping requirements of clients as well as multiple stakeholders, documenting RFPs and RFIs, translating the requirements into business requirement documents (BRD), product requirement documents (PRD), technical solution; effective in developing, transitioning and customizing processes in line with specified guidelines. I am a forward thinking person with communication, analytical, organizational, proactive & confidential skills for top management; exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both corporate and personal goals and excelled in assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. Achievements: Achieved a 40% reduction in Customer Acquisition Cost (CAC) by designing a smart lead nurturing system that strategically allocated prospects to high-efficiency channels based on propensity, driving interest from low propensity leads through Google, Facebook, and YouTube ads. Pioneered the implementation of an Autodialler system, streamlining lead assignment to optimize agent efficiency, now utilized by over 400 Acko agents. Implemented image processing techniques and machine learning (ML) models, resulting in a 30% improvement in team throughput. Orchestrated a successful program targeting brokers and car dealerships, leading to a more than 100% increase in yearly revenue. Identified and rectified operational gaps, resulting in a reduction of yearly damages by approximately $3M, with $1M attributed to preventing fraudulent cases. Successfully launched and managed a referral program for active customers, driving a net increase of 29,000 new users annually.

Stackforce AI infers this person is a Product Manager with expertise in Insurance and Education Technology sectors.

Location: Bengaluru, Karnataka, India

Experience: 8 yrs 4 mos