Shivam Kumar Lal

Operations Associate

Gurugram, Haryana, India5 yrs 2 mos experience

Key Highlights

Proven track record in inventory management and cost optimization.
Recognized for achieving business growth milestones.
Expertise in managing national accounts with major brands.

Stackforce AI infers this person is a Supply Chain and Operations expert with a strong focus on B2B logistics.

Contact

Skills

Core Skills

Operations ManagementBusiness Development

Other Skills

Cost ManagementCustomer ServiceMicrosoft ExcelBusiness-to-Business (B2B)Salesforce LightningSlackGoogle SheetsStrategic Planning for GrowthTeam BuildingSupply Chain Network DesignPersonal SellingClient RelationsMicrosoft Power BILogistics ManagementSupply Chain Management

About

A result driven supply chain and operations professional with a proven track record in inventory management, cost optimization, and process efficiency. Experienced in handling large-scale logistics operations across B2B and B2C segments, with expertise in fleet and vendor management, compliance, and service quality enhancement. Adept at driving operational excellence, managing national accounts, and fostering strong client relationships with major brands like Samsung, Vivo, Flipkart, and Zomato. Recognized for achieving business growth milestones, optimizing delivery processes, and implementing strategic initiatives to improve performance and profitability. Holds an MBA in Logistics and Supply Chain Management, complemented by certifications in leadership, analytics, and strategic planning. Achievements: • Best First Mile Hub – Big Billion Day Sale (2022) Awarded Best First Mile Hub in the East Region at Flipkart’s Regional Award Ceremony. • Highest Gross Collection (2021) Achieved a monthly gross sales milestone of ₹4.5 Cr at Safexpress by expanding business with key clients.

Experience

5 yrs 2 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 4 mos

Current Experience

Zomato

Assistant Manager

Jan 2025 – Present · 1 yr 4 mos · Gurugram, Haryana, India · On-site

1. Responsible for end-to-end launch of new darkstores, from site setup to operational go-live, ensuring seamless integration with existing supply chain.
2. Implemented manpower planning strategies, including role mapping, hiring, and onboarding of in-house teams for warehouse operations.
3. Responsible to train new hires, enabling teams to independently manage day-to-day operations.
4. Collaborated with cross-functional teams (HR, Admin, Tech, and Logistics) to ensure timely project execution within defined budgets and timelines.
5. Monitored warehouse KPIs (turnaround time, accuracy, manpower utilization, cps) to ensure operational excellence.

Operations ManagementCost Management

Flipkart

Lead - Hub Operations

May 2022 – May 2023 · 1 yr · New Delhi

1. Accountable for overall Hub Operations as per operational standards.
2. Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
3. Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
4. Maintain the cost per shipment (CPS) as per budget.
5. Conduct team meetings, motivate team and control attrition.
6. Continuously improve in reducing error rate in Operations Management.
7. Monitoring Team Leaders performance, tracking of undelivered shipment on real time basis and taking proactive action for delivery.
8. Accountable for stock audit, reconciliation and accuracy at any point of time.

Customer ServiceMicrosoft ExcelOperations Management

Safexpress private limited

2 roles

Account Manager

Promoted

Jan 2020 – May 2022 · 2 yrs 4 mos · Greater Noida

1. Primary responsible for handling the national accounts of two key customer Samsung & Vivo.
Identifying and mapping business strengths and customer needs.
2. Manage overall business portfolio to maximize revenues and profitability for the channel.
3. Collaborate with colleagues and peers on the sales, operations, marketing and product development teams to improve overall customer experience & satisfaction.
4. Responsible for ensuring all company policies to be adhered as & when announced like Collections as per policy, pricing policies, contract renewal etc.
5. Responsible for building strong relationship with customer and resolving service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem.

Business-to-Business (B2B)Salesforce LightningBusiness Development

Customer Relations Specialist

Jul 2019 – Jan 2020 · 6 mos · Greater Noida

1. Primary responsible for building strong relationship with customer and resolving service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem.
2. Work with operation team to ensure high level customer service is maintained.

Duavivo luxury

Management Intern

Jun 2018 – Aug 2018 · 2 mos · Bangalore · On-site

DuaVivo is an e-commerce and offline retail store that sells pre-owned curated luxury products. From the most expensive pens to shoes to clothing, you will find it on DuaVivo’s website and app.
Worked as a part of the marketing & strategy team (In close sync with Founder and Co-Founder to strategize promotions, offers, understanding customer mindset, analytics etc.)
Worked as a part of social media and strategy team.
Worked as a part of operations team.
Worked as a part of creative team.
Worked on launching a new feature for the company to enhance the user experience.