Shivam Kumar

Operations Associate

Saharanpur, Uttar Pradesh, India8 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led 10MW+ solar projects across India.
Reduced guest dissatisfaction from 23% to 4% at OYO.
Managed operations for 58 properties in Goa.

Stackforce AI infers this person is a Renewable Energy and Operations Management professional with extensive experience in retail and hospitality.

Contact

Skills

Core Skills

Retail ManagementCustomer ServiceOperations ManagementTeam ManagementRenewable EnergyProject Management

Other Skills

Customer SatisfactionSales StrategyPerformance AnalysisTeam LeadershipStore ManagementGuest Experience ManagementProperty AuditingOperational PlanningCash HandlingSolar Project ManagementSales ManagementEPC ExecutionMarketingTechnical DesignFSSC 22000

About

Shivam has graduated in Electrical Engineering in 2017 from Kurukshetra University and started Gron Energy as a partner. Shivam has done 10MW+ Solar projects across PAN INDIA with GRON. Shivam was working as Area General Manager for self operated OYO Homes business for north and south Goa zone of Goa. In this role Shivam was working primary on scaling up and managing operations, also driving changes on ground for enhancing customer experience and contribution margin with leading 20 hotel managers and 58 properties. Shivam also worked as Store Manager at Reliance Retail in Surat location. Shivam was doing direct to customer fulfillment operations along with strong technical, analytical and problem-solving skills with a team of 22 people & SAP. Currently Shivam is working as Factory Incharge at Farmley.

Experience

8 yrs 7 mos

Total Experience

2 yrs 1 mo

Average Tenure

4 yrs 4 mos

Current Experience

Farmley

2 roles

Senior Operations Manager

Promoted

Feb 2024 – Present · 2 yrs 3 mos · Indore, Madhya Pradesh, India

Operations Manager

Jan 2022 – Mar 2024 · 2 yrs 2 mos · Indore, Madhya Pradesh, India

Reliance retail

Store Manager

Dec 2020 – Jan 2022 · 1 yr 1 mo · Surat, Gujarat, India

Retrieve, Analyze ,Prepare and present store level performance at a Zonal level on a weekly basis.
Drive action points to closure within the stipulated timeline-SLA"s achievement, CPS targets, performing RCA and strategizing mitigation plan.
Develop business strategies to raise our customers" pool, expand store traffic and optimize profitability.
Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Ensure high levels of customer satisfaction through excellent service.
Complete store administration and ensure compliance with policies and procedures.
Maintain outstanding store condition and visual merchandising standards.
Report on buying trends, customer needs, profits, etc.
Propose innovative ideas to increase market share.
Conduct personnel performance appraisals to assess training needs and build career paths.
Deal with all issues that arise from staff or customers(complaints, grievances).

Customer SatisfactionSales StrategyPerformance AnalysisTeam LeadershipStore ManagementRetail Management+1

Oyo

Area General Manager

Nov 2019 – Oct 2020 · 11 mos · Goa

Handling, Leading and trained a team of 20 Hotel managers with 58 OYO Homes properties.
Ensuring better guest experience with minimum Escalations.
Reduced Unhappy % of the entire cluster from 23% to 4% .
Maintenance of the properties to ensure delivery of promised amenities, coordinating with repair and maintenance team and Vendors to get the work executed on time.
Auditing newly transformed properties to check basic standards are maintained and quality check of properties.
Auditing of operational property to fraud prevention and planning operations such as manpower
requirement, property analysis, manpower tagging, coordinating with fulfillment center etc.
Owner engagement, dispute resolution
Using different applications for audits and tracking the performance like krypton, Darwin, OYO OS, Meastro, CRS, Lifeline, GX tracker, GNP tracker, Excel and Google sheets, OTG-HR, OYO varsity, etc.
Cash handling and bill & cash closing with Darwin.

Team LeadershipGuest Experience ManagementProperty AuditingOperational PlanningCash HandlingOperations Management+1

Gron energy

Partner

Aug 2017 – Nov 2019 · 2 yrs 3 mos · Delhi NCR

Successfully done 10MW+ Solar Projects on PAN INDIA level including rooftop, ground-mounted, floating, solar container, etc.
Marketing, Managing, Designing, and Execution of solar EPC of all range.
Sales of solar inverters, modules, AJB & ACDB, solar cables, solar batteries, installation, and structure of all types.

Solar Project ManagementSales ManagementEPC ExecutionMarketingTechnical DesignRenewable Energy+1