Dec 2022 – Present · 3 yrs 5 mos · New Delhi, Delhi, India · On-site

• Test Planning & Strategy (ServicePlus): Drove risk based test planning for configurable workflows, API integrations, and payment gateway features; defined entry/exit criteria, regression scope, and traceability to requirements.
• Manual & Functional Testing: Designed and executed scenarios for form designers, role based routing, payment flows, and Aadhaar/DigiLocker/DBT API linkages.
• Automation (Selenium): Built and executed lightweight regression smoke scripts (login, dynamic form validations, workflow transitions) to surface breaking changes early and reduce manual overhead.
• Exploratory Testing: Conducted charter based sessions on dynamic forms and workflow rule engines to reveal edge case defects.
• API Testing: Used Postman for payload/response validation and Charles Proxy to capture mobile traffic; debugged frontend backend sync issues.
• Defect Management: Logged, triaged, and tracked issues in Mantis with clear repro steps, impact notes, and RCA collaboration.
• Test Management: Preparing suites and regression packs for Zephyr/Xray adoption; linking cases to user stories and defects for reporting.
• Documentation & BA Collaboration: Authored SOPs, updated use cases, and prepared test reports; supported requirement refinement with stakeholders.
• Critical Thinking: Identified hidden workflow defects via API trace analysis and boundary testing; proposed robust fixes that prevented recurrence.