May 2022 – Jul 2024 · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Checkout Experience Team (Amazon Retail Website) [May 2022 - June 2024]
• Key Achievements:
• Owned and managed the primary checkout page for the Amazon retail website, ensuring a smooth and efficient user experience during transitions.
• Contributed significantly to the Checkout Federation team, facilitating the seamless integration of partner-owned components within the Checkout API and web application.
• Developed and championed the "Checkout API Plugins" framework, a co-located JAR solution for streamlining API logic federation.
• Implemented both view-level federation for business logic and view components using Widget Federation and complete panel federation using Pagelets.
• Enhanced the federation framework by designing and implementing metrics dashboards, empowering federation partners with efficient data visualization.
• Elevated the team's documentation standards, recognizing its critical role in the success of the federation framework.
• Demonstrated initiative by taking ownership of widely used UserScripts across Checkout and Amazon.
• Streamlined UserScript creation by developing a reusable boilerplate package, adopted by multiple teams beyond Checkout.
• Contributed to operational improvements by optimizing ticket disposal workflows through Standard Operating Procedures (SOPs) and innovative UserScript solutions, enhancing the user experience.
• Partnered with diverse teams to successfully onboard them to the federation frameworks, ensuring smooth adoption and gathering valuable feedback.
• Strengthened the framework's robustness by implementing guardrails for early detection and resolution of potential issues during development.
• Raised the bar and promoted a culture of quality, innovation, and exceptional documentation within the team, serving as a "force multiplier" for overall performance.

May 2021 – May 2022 · 1 yr

• Developed and Launched a Single-Handed Web Logistics Platform
• Key Responsibilities:
• Architected and built a comprehensive web-based logistics platform from the ground up, leveraging modern web development technologies single handedly.
• Implemented a Single Page Application (SPA) utilizing React for a seamless and dynamic user experience.
• Established robust integrations with various logistics service providers, extending beyond IndiaMART, to offer a broader range of services.
• Streamlined lead generation and enquiry management processes within the platform.
• Utilized React Router for efficient client-side routing, enhancing user navigation.
• Dynamically generated meta information based on URL structure using a NodeJS and ExpressJS backend, improving search engine optimization (SEO).
• Developed a robust API layer to seamlessly interact with IndiaMART and third-party vendor APIs, promoting data exchange.
• Designed and implemented server architecture, fostering platform scalability and performance.
• Contributed to the establishment of a CI/CD pipeline using GitLab, ensuring streamlined development and deployment.
• Incorporated advanced React concepts like hooks, context-provider, higher-order components, and browser history state management for a highly functional application.

Jan 2021 – Apr 2021 · 3 mos

• Lead Enrichment and Approval Process (LEAP) Team
• Key Contributions:
• Led the LEAP team to optimize and streamline the lead generation and approval process.
• Enhanced the CRM functionality by integrating an internet-based ClickToCall(C2C) dialing feature, facilitating efficient communication.
• Spearheaded the development of a novel freelancing model for lead approval and auditing, incorporating a gamified leaderboard and an automated payment system.
• Optimized the lead distribution system within the approval process, prioritizing language and experience-based matching to ensure optimal agent-lead allocation.
• Developed a dedicated training CRM for new agents, providing a simulated environment for practice and learning.
• Empowered agents with improved feedback mechanisms through the implementation of dashboards and automated feedback features.
• Modernized the system's architecture by transitioning from cron-based scheduling to message worker queues, eliminating concurrency issues and enhancing overall performance.
• Demonstrated effective leadership by successfully managing a team of four developers.
• Actively participated in and facilitated the SCRUM and Sprint processes, ensuring project agility.
• Enriched the CRM's functionality by integrating valuable open-source and free features such as Tawk.to, Intro.js, and Tribe, maximizing its capabilities.

Mar 2018 – Jan 2021 · 2 yrs 10 mos

• Lead Enrichment and Approval Process (LEAP) Team
• Key Achievements:
• Developed a centralized email setting screen within the IndiaMART platform, streamlining notification management for users.
• Enhanced user experience by implementing Google OAuth for a secure and convenient sign-in process.
• Successfully migrated the entire LEAP system from Oracle to Postgres, ensuring database efficiency and scalability.
• Improved system monitoring and troubleshooting by integrating Kibana logging for APIs, queries, and errors, enabling insightful data visualization.
• Automated lead approval and filtering through a Text-To-Speech (TTS) based calling process, optimizing lead processing efficiency.
• Significantly reduced turnaround time by optimizing Redis-based worker processes through the implementation of a batch execution system.