Nov 2022 – May 2026 · 3 yrs 6 mos · New Jersey, United States

• A experienced Enterprise Functional Consultant with 6 years of expertise in client engagement and serving as a key liaison among Microsoft, end-users, and implementation teams. Demonstrated proficiency in requirement gathering, developing FDDs/BRDs, prototypes, and process flow diagrams to align with business objectives. Skilled in EDI integration (ASN 856), API integration, and custom API implementation for diverse solutions, including third-party logistics carriers. Experienced in delivering customer training, solution demonstrations, preparing detailed user manuals, conducting UAT testing, and ensuring seamless post-go-live support. Seeking a strategic role to apply proven expertise and drive impactful business outcomes.

Jul 2022 – Nov 2022 · 4 mos · New Jersey, United States

Jun 2022 – May 2026 · 3 yrs 11 mos

• Work in both ‘Microsoft Dynamics NAV and On-Prem and Cloud-based versions of Microsoft Dynamics 365 Business Central’. Coordinating with clients for business requirement gathering and queries. Created the Functional Requirements/ Business Process documents, Prototypes, and Process Flow Diagrams based on the requirements. Worked as a part of implementation from off-site. Collaborated with business stakeholders to gather and document requirements for custom API development in multiple modules. Collaborated with Cross-functional Teams to define API requirements and map EDI transactions to Business Central Tables, ensuring seamless data flow and aligning them with business central processes. Worked closely with Microsoft’s technical experts to troubleshoot, refine, and validate API for seamless integration with third-party systems such as logistic providers. Liaised between Microsoft, Business Users, and Technical Teams to deliver solutions. Led functional testing of EDI Workflows (EDI 856) and custom APIs to ensure compliance with business requirements and industry standards, achieving a 100% success rate in data accuracy. Collaborated with clients in UAT environments to ensure solutions met business requirements and expectations. Before the support phase, I had to provide the users with training about the New Functionalities, and then based on multiple client regions, I had to do the required setup and then offer them support on their Local Functionality and New Functionality testing in UAT before it goes for Prod Deployment. Implementing user-level security permissions. Providing day-to-day support in Business Central, and Channel Advisor. Part of the implementation team and provided the go-live support on-site. Understanding user concerns and issues, resolving them, and providing day-to-day support on Navision and other IT systems. Conducting system testing and gap fit analysis, coordinating with the development team for customizations.

Jul 2018 – Jun 2022 · 3 yrs 11 mos

• Monitored customer reviews, ensuring operations run at optimum levels to maintain high-level customer satisfaction. Trained, mentored, and supported a high-performing, quality-minded team, providing regular performance reviews, feedback and coaching in deficient areas. Implemented new efficiency processes to improve speed of task completion. Communicated with clients to facilitate timely closure and reduce outstanding accounts receivable.

Jul 2018 – May 2022 · 3 yrs 10 mos