Shivani Agrawal — Associate Consultant

With 7.5 years of experience in the pharmaceutical industry, I have honed a strong skill set in content editing, technical writing, and documentation management, driving quality and compliance in highly regulated environments. My expertise lies in creating, editing, and maintaining standard operating procedures (SOPs), user guides, work instructions, and other critical documents that adhere to strict regulatory standards. I have a proven track record of collaborating with cross-functional teams to deliver high-quality, precise, and accurate content that aligns with business goals and regulatory requirements. My ability to understand complex technical concepts and transform them into clear, user-friendly documentation has consistently resulted in improved process efficiency and compliance. I have also developed and implemented content strategies that meet business objectives while enhancing readability and user experience. I am well-versed in working with content management systems (CMS) like QualityDocs, ensuring that all documents are up-to-date and compliant with internal processes. In my roles, I have regularly tracked and reported on key performance indicators (KPIs) to monitor progress and identify areas for improvement, always maintaining a proactive approach to risk management. I thrive in dynamic, fast-paced environments, and my attention to detail, strong communication skills, and commitment to excellence have allowed me to consistently meet project timelines and exceed expectations. As a lifelong learner, I am excited about the opportunity to continue leveraging my expertise in content creation and editing to contribute to the success of forward-thinking organizations in the pharmaceutical industry.

Stackforce AI infers this person is a Technical Writer specializing in Pharmaceutical documentation and compliance.

Location: Bengaluru, Karnataka, India

Experience: 8 yrs 8 mos

Skills

Technical Writing
Documentation Management
Content Creation
Digital Marketing
Content Review
Quality Assurance
Data Management

Career Highlights

7.5 years of experience in pharmaceutical content management.
Expert in creating compliant technical documentation.
Proven track record in improving process efficiency.

Work Experience

MedTrix Healthcare

Technical/Copy Editor (1 yr 3 mos)

Indegene

Technical Editor (3 yrs 10 mos)

Toprankers

Web Content Editor & Writer (1 yr)

Teleperformance

Content Reviewer for Yahoo! (7 mos)

MGM Public School

Backend Support Provider/Data Entry Operator (2 yrs)

Education

Master of Arts - MA at Barkatullah University, Bhopal

PGDT at Indira Gandhi National Open University

PGDCA at Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

B.COM COMPUTER at Govt. Home Science College, Hoshangabad

Shivani Agrawal

Associate Consultant

Bengaluru, Karnataka, India8 yrs 8 mos experience

Highly Stable

Key Highlights

7.5 years of experience in pharmaceutical content management.
Expert in creating compliant technical documentation.
Proven track record in improving process efficiency.

Stackforce AI infers this person is a Technical Writer specializing in Pharmaceutical documentation and compliance.

Contact

shivaniagrawal171993@gmail.com LinkedIn

Skills

Core Skills

Technical WritingDocumentation ManagementContent CreationDigital MarketingContent ReviewQuality AssuranceData Management

Other Skills

Adobe AcrobatAdobe WorkfrontAnalytical SkillsAttention to DetailBriefsCMSCommunicationCompliance RegulationsContent DevelopmentContent EditingContent EditorContent Management Systems (CMS)Content MarketingContent ReviewerContent Strategy

About

Experience

8 yrs 8 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 3 mos

Current Experience

Medtrix healthcare

Technical/Copy Editor

Mar 2025 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Indegene

Technical Editor

May 2021 – Mar 2025 · 3 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

Led the creation and editing of high-quality documentation (SOPs, work instructions) in accordance with business requirements and compliance guidelines.
Coordinated with cross-functional teams and stakeholders to ensure accurate, timely, and relevant content creation for new pharma platforms.
Developed and maintained content in QualityDocs, ensuring all documents were up-to-date and aligned with internal content management systems.
Proactively identified potential compliance risks in content, providing recommendations for mitigation, resulting in improved overall compliance adherence.
Delivered weekly and monthly KPI reports, tracking progress toward content delivery, quality standards, and process improvements.
Conducted thorough reviews of documents, ensuring alignment with both internal and external requirements (e.g., grammar, formatting, and regulatory compliance).

SOPswork instructionsQualityDocsKPI reportscomplianceTechnical Writing+1

Toprankers

Web Content Editor & Writer

Apr 2019 – Apr 2020 · 1 yr · Bengaluru, Karnataka, India · On-site

Created, edited, and maintained high-quality content for websites and digital platforms, ensuring consistency and accuracy in line with business objectives.
Developed and implemented content strategies that aligned with SEO and business goals, resulting in improved web traffic and enhanced user engagement.
Managed content through a content management system (CMS), ensuring all documentation was accurate, up-to-date, and aligned with business requirements.
Optimized content for SEO best practices, enhancing search engine rankings and increasing organic traffic to the website.

content strategiesSEOCMSweb trafficuser engagementContent Creation+1

Teleperformance

Content Reviewer for Yahoo!

Dec 2015 – Jul 2016 · 7 mos · Indore Area, India · On-site

Reviewed and evaluated web content for compliance with advertiser guidelines, ensuring web listings met the necessary requirements for Yahoo! as per the partners (Com-cast, version, Frontier, AT&T, and Bell-South).
Collaborated with cross-functional teams to resolve compliance issues, ensuring timely resolution and keeping stakeholders informed throughout the process.
Updated and refined content review policies and procedures, improving the efficiency and overall quality of the review process.
Identified potential compliance risks in web content, implemented corrective actions, and maintained accurate records of content reviews to ensure documentation was timely and precise.

content reviewcompliancecross-functional collaborationContent ReviewQuality Assurance

Mgm public school

Backend Support Provider/Data Entry Operator

Jun 2012 – Jun 2014 · 2 yrs · Narmadapuram · On-site

Developed and maintained backend systems to ensure optimal performance and reliability for internal and external users.
Compiled and entered high volumes of data accurately and efficiently into the company database, maintaining a 99% error-free record.
Reviewed and verified data for completeness and accuracy, identifying and resolving discrepancies to ensure data integrity.
Utilized advanced Excel skills to create and update spreadsheets for tracking and analyzing data, improving data organization and accessibility.

data entryExceldata integrityData Management