Shivani Mishra

Product Manager

Noida, Uttar Pradesh, India4 yrs 2 mos experience

Key Highlights

  • Expert in Data Engineering and Full Stack Development.
  • Proven track record in managing technical operations and escalations.
  • Strong leadership skills with experience in team management.
Stackforce AI infers this person is a Data Engineering and Technical Operations expert in the SaaS industry.

Contact

Skills

Core Skills

Data EngineeringFull Stack DevelopmentTechnical OperationsCustomer ServiceBusiness ManagementTeam Leadership

Other Skills

Apache SparkBack-End Web DevelopmentMySQLProject Progress TrackingCritical ThinkingSpreadsheetsSoftware DevelopmentAmazon Web Services (AWS)React.jsSQLMongoDBHadoopJenkinsApache AirflowFront-End Development

About

I am a Senior Techops Engineer with a strong focus on Data Engineering and hands-on experience in Full Stack Development. I work on building scalable, reliable data systems and end-to-end applications that support data-driven products and business decisions. With a problem-solving mindset and a passion for clean, efficient solutions, I enjoy working across the data and application layers while collaborating closely with cross-functional teams. Key Skills: • Data Engineering & Data Pipelines • Backend & Full Stack Development • Python, Scala, Javascript, SQL, APIs • Cloud Platforms & Distributed Systems • System Design & Automation • Performance Optimization

Experience

4 yrs 2 mos
Total Experience
1 yr 2 mos
Average Tenure
6 mos
Current Experience

Paytm

Senior Techops Engineer

Dec 2025Present · 5 mos · Noida, Uttar Pradesh, India · Hybrid

Apache SparkBack-End Web DevelopmentData EngineeringFull Stack Development

Value research

2 roles

Specialist

Promoted

Apr 2025Dec 2025 · 8 mos · Noida · On-site

  • Managed high-priority escalations involving transactions, Fund Advisor, and KYC workflows, ensuring timely, accurate resolution while meeting defined SLAs.
  • Authored and maintained internal and external documentation to standardize support responses, improve user experience, and ensure consistency across the website and helpdesk platforms.
  • Trained and mentored new team members, enabling smooth onboarding, faster ramp-up, and strong product and process understanding.
  • Collaborated cross-functionally with product, engineering, and compliance teams to identify gaps, enhance support workflows, and drive continuous process improvements.
  • Served as a subject-matter expert for complex operational issues, providing guidance to support teams and ensuring process adherence and high support quality.
Technical OperationsMySQL

Associate

Oct 2023Jun 2025 · 1 yr 8 mos · Noida · On-site

  • Skilled in managing various reports and dispatch-related tasks using Excel, demonstrating strong organizational abilities and attention to detail in handling administrative duties effectively.
  • Proficient in utilizing Zoho Helpdesk ticket management system, Space, Basecamp, and Jira for efficient user escalation and query resolution, ensuring timely and effective response to customer inquiries.
  • Dedicated to continuous learning and updating of knowledge base regarding stocks and Mutual Funds services, enabling informed assistance to users and resolving their queries accurately.
  • Committed to providing exceptional customer experience by leveraging technical tools and expertise to address user concerns promptly and enhance overall satisfaction with the service provided.
Project Progress TrackingCustomer Service

Travclan

Associate

Dec 2022Jun 2023 · 6 mos · Delhi, India

  • International Destination & Vendor Relationship Management | Partner Support
  • Experienced professional adept at working within a team environment focused on International destination and vendor relationship management. Skilled in providing exceptional partner support and ensuring seamless operations.
  • Notably, entrusted with the responsibility of sharing the first quote for the Dubai destination, demonstrating a strong ability to deliver results and meet client expectations. Additionally, contributed to post-booking operations during a short interval, showcasing adaptability and versatility in a fast-paced environment.
Project Progress TrackingBusiness Management

Astrotalk

2 roles

Subject Matter Expert

Nov 2022Dec 2022 · 1 mo

  • Managed a four-person team effectively and was responsible for training on-boarded partners.
  • Keeping a track of the partners after the training process for a month.
  • Improved partner consultations and determined needs through team management.
  • Stayed up to date on product ranges, upgrades, and developments by reviewing the company manual regularly.
Project Progress TrackingTeam Leadership

Relationship Manager

Oct 2021Oct 2022 · 1 yr

  • Addressed and handled partner’s problems in a quick, efficient, and effective way while being pleasant and helpful.
  • Began with 50 partners, then expanded and took the responsibility for 300 partners which includes 50 key accounts.
  • Generated a solid understanding of completion, activities, and strategies by conducting research.
Critical ThinkingSpreadsheets

Education

St.Joseph's College for Women - India

Bachelor's Degree — Mathematics

Jan 2021Present

Carmel Girls' Inter College

Science

Apr 2012Jun 2018

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