Shivani Rajbhoj — Operations Associate

5+ years of relevant experience in SAP Utilities, specializing in Device Management (DM), IDEX, and Work Management (WM) modules. Hands-on implementation experience for utility companies across Electricity, Gas, and Water sectors. Extensive experience in conducting user workshops, requirement gathering, and preparing Business Requirement Documents (BRD), Configuration Design Documents (CDD), and Functional Specification Documents (FSD). Strong understanding of regulated and deregulated utility markets in the US and Canada. Proven expertise in analysis, design, customization, and implementation of SAP ERP applications. In-depth knowledge of RICEFW objects include design, development support, testing, and deployment. Experience working on end-to-end system enhancements and complex business process improvements. Solid understanding of IS-U Business Master Data (BMD) and Technical Master Data (TMD), IS-U DM, IDEX, and WM business processes, IDoc structures and error handling, Service Orders, and Service Notifications. Well-versed in functional unit testing, integration testing, user acceptance testing (UAT), report optimization during system integration, and short dump analysis. Working knowledge of Service Hub, ServiceNow, and Citrix tools. Strong analytical, problem-solving, interpersonal, and communication skills. Basic cross-functional knowledge of Billing, C4C, and related SAP modules. Device Management (DM) – Functional Expertise •Integration of Device Management with other SAP modules. •Meter Reading processes including Scheduling, Validation, Estimation, Download, and Upload (FCS). •Meter lifecycle management and Technical Master Data maintenance. •Experience with Smart Metering (AMI) solutions. •Field operations using Service Orders for smart and legacy meter exchanges. Intercompany Data Exchange (IDEX) – Functional Expertise •814 Request/Response: Enrollment, Drop, Change. •867 Request/Response: Historical Usage and Billing Usage. •810 Request/Response: Invoicing and Charge Details. •814 Master Data Change Request/Response processing.

Stackforce AI infers this person is a SAP Utilities Consultant with strong expertise in Device Management and IDEX.

Location: Pune, Maharashtra, India

Experience: 6 yrs 7 mos