Mar 2023 – Dec 2024 · 1 yr 9 mos

Nov 2021 – Jan 2023 · 1 yr 2 mos

Mar 2019 – Nov 2021 · 2 yrs 8 mos · Gurgaon, Haryana, India

Jan 2018 – Mar 2019 · 1 yr 2 mos

Aug 2016 – Jan 2018 · 1 yr 5 mos

• ⦁ Leading the HR team to execute the HR strategy for the organization. Owning all aspects of HR - Talent Acquisition, Employee Engagement, HR Operations and Business Partnering
• ⦁ Hiring, developing and leading a dynamic team of 30 employees to ensure that HR goals are aligned with business goals and HR initiatives are met within the set budgets
• ⦁ Provide ongoing support to the core leadership on human resource related matters, policies, and procedures
• ⦁ Drafting all critical policies for Cars24 including Disciplinary Action and Procedure, Prevention of Sexual Harassment at workplace, Maternity Benefit, Leave & Attendance, Policy on Performance Improvement Plan, Full and Final Process and Policy etc
• ⦁ Conceptualized and implemented the employee onboarding plan, with defined touch-points for high engagement and performance
• ⦁ Partnered with the business leaders to formulate and drive the performance appraisal process for FY 2016-17 and FY 2017-18
• ⦁ Led the planning and implementation of the Human Resource Information System for Cars24

Aug 2015 – Jul 2016 · 11 mos · New Delhi Area, India

• Heading Talent Acquisition for Non-tech: Develop and own the recruitment strategy to implement solutions that align with organizational goals
• Recruited 100+ lateral hires in 6 months to support the growing business
• Manpower forecasting and planning with the co-founders to strategize the hiring plan
• Led Pan India Campus Recruitment for 20+ undergraduate and post graduate Tier 1 colleges like SRCC, St. Stephens, ISB, IIM’s etc and recruited over 50 candidates for FY 2016-17
• Worked closely with the co-founders to develop key talent attraction strategies and collaborating with the Branding team on initiatives across target campuses
• Driving post offer candidate engagement: Assigning buddies, keeping candidates engaged by inviting them to office events/ celebrations and designing a campus hire engagement plan
• Capability building: Established recruitment performance metrics, conducted interviewing skills workshops and organized knowledge sharing sessions to enhance the hiring efficiency of the HR team
• HR POC: Dealt with employee grievances and queries related to leave, compensation, career development, separation and any other profession related issues
• Supported the design and deployment of new-hire induction and orientation program
• Formulated and established the KRA’s and KPI’s of the hiring team and linked them with the Performance Management System
• Supported the timely execution of nearbuy’s existing R&R program
• Co-managed the HRMS identification and implementation project: Vendor identification & management, coordinate with internal stakeholders, prepare project plan and recruitment workflows
• Performance Improvement Plan: Crafted the PIP policy for all teams in the organisation
• Stakeholder Management: Developed an appropriate strategy to manage relationships with key stakeholders to ensure their engagement and sustain effective working relations

Jun 2013 – Jul 2015 · 2 yrs 1 mo · New Delhi Area, India

• Partnered with Business Heads to manage expectations with deliverables as well as finding effective ways to attract the best talent
• Partnered with the business for the launch of a new business unit: Devised a hiring plan, decided timelines and established a recruitment strategy for a smooth launch of the product. More than 100+ people were hired over a span of 12 months to facilitate the launch
• Spearheaded talent acquisition and supported the growth of the organisation through lateral hiring as well as campus hiring efforts
• Responsible for building the business hiring team, their training, development and performance management

Jul 2012 – Jun 2013 · 11 mos

• Talent scouting: JD preparation, sourcing (through job portals, employee referrals, walk-ins and the internal database) & screening
• Interviewing (telephonic, video and face to face) across all levels
• Recruitment: Joining formalities, Issuance of Offer and Appointment letters, induction and orientation, salary negotiation, reference check and exit interviews.
• Deal effectively with resignations, terminations and disciplinary action.
• Employee Engagement & Benefits- employee benefits (uniform, cafeteria, accommodation, employee transportation etc.) month ends and on site celebrations.
• HR audit compliance’s- personal files, leave & attendance.
• Involved in budget planning, KRA's , target setting and manpower needs.

Jul 2011 – Jul 2012 · 1 yr

Jul 2010 – Jul 2011 · 1 yr

Jan 2010 – Jul 2010 · 6 mos

• Led a team of 3 people to manage branch operations & was responsible for driving inbound sales
• Undertook several quality assurance and improvement initiatives including 5S and Kaizen
• Conceptualized & executed several customer awareness and captive marketing campaigns
• Headed cash transaction management for the branch and oversaw related core activities
• Pitched portfolio growth through key bank products to high net-worth individuals
• Achieved 200% of stipulated targets and increased branch balances by INR 20,00,000/-
• Analyzed the Retail Partnership Distribution vertical for ICICI Prudential and gave recommendations which were incorporated to the vertical across the country
• Introduced Customer First Partner Second engagement initiative aimed at retailer partnerships
• Managed entire recruitment and selection of more than 150 front-line staff
• Helped develop the training pipeline and managed direct training for front-line staff
• Directly responsible for selection and recognition of high performers across the unit
• Developed key customer insights through intensive direct marketing for 3 new products
• Mapped product capability through extensive study of competitor offerings
• Introduced several recognition and engagement platforms for front-line staff
• Conceptualized & executed several retail customer engagement programs