Oct 2023 – Jun 2024 · 8 mos

• Tech lead for Azure Red Hat OpenShift(ARO) SRE team in APAC, a jointly engineered product by Microsoft & Red Hat
• Responsible for leading team's development efforts including toil reduction
• Spearheading a functional team of 8 Developer/SREs, driving new features and bug fixes. Currently processing ARO's Multi-version support features
• I work with Red Hat's Service Delivery organization to provide managed OpenShift at scale, to develop functional requirements to meet outlined business requirements

Jul 2023 – Oct 2023 · 3 mos

Jan 2023 – Jul 2023 · 6 mos

• Leading regular sprint releases and rollouts across the public prod environment with Azure DevOps, including mitigating complex problems observed
• Directed on-call support for production clusters in Azure Public Cloud, ensuring operational excellence as a regional lead
• Implemented data-driven enhancements to internal tools, leveraging Prometheus and Grafana, resulting in a significant reduction in time spent on manual troubleshooting. Implemented key SLOs and SLIs
• Expanded and maintained monitoring and alerting systems for ARO infrastructure

Apr 2022 – Dec 2022 · 8 mos

• As an Individual Contributor in Azure Red Hat OpenShift team, I worked on meeting the Functional and Toil reduction requirements for the team
• Streamlined user experience by introducing significant fixes in our ARO Resource Provider codebase
• Planning and handling production roll out and releases of new features using Azure DevOps. Along with
• implementation of various features for internal tools developed using React JS and Go.
• Looked after support and maintenance of ARO production fleet across globe, helping support teams in resolving complex issues in the customer cloud & kubernetes environments

Apr 2021 – Apr 2022 · 1 yr

• Worked on enterprise production, large scale distributed systems with tech stack Linux, containers, Kubernetes
• Identify the root causes of problems faced by customers be it On-prem or AWS/Azure/GCP that may involve
• multiple components or systems
• Focused on upstream open source contribution to the CNCF, containers related projects like Podman container runtime, Fabric8 Jkube
• Achieved CKA certification

Oct 2020 – Mar 2021 · 5 mos

• As a SME, focused on collaborating within various SBRs for
• resolution of complex issues faced by OpenShift customers
• Carried out testing for new container features introduced in
• OpenShift 4.6 during Global Hackathon
• Collaborated with other engineering teams to identify and fix issues was
• part of my job
• Worked with engineering teams spread across the globe to fine tun customer
• experience with strong technical abilities

Dec 2018 – Sep 2020 · 1 yr 9 mos

• Address and resolve customer issues regarding Red Hat
• OpenShift and Quay
• Investigate and troubleshoot technical issues and provide
• solutions to problems of customers
• Create and carry out testing strategies to reproduce a wide
• variety of customer environments regarding issues and bugs
• found with Red Hat OpenShift
• Regularly collaborate with in-house support engineers and
• developers to produce creative solutions and improve customer
• experience

Jun 2018 – Dec 2018 · 6 mos

• Training on RHEL, Kubernetes/OpenShift
• Learnt to deal with production environments and issues faced by enterprise customers
• Continued learning OpenShift, Kubernetes, RHEL in-depth, worked on resolution of enterprise customer problems
• Achieved DO280, Red Hat certified OpenShift specialist certification

Jul 2017 – Apr 2022 · 4 yrs 9 mos · Aurangabad, Maharashtra, India