Apr 2024 – Aug 2025 · 1 yr 4 mos

• ● Implement AI chatbots on the Google Cloud Platform and collaborated with Google to drive project deliveries in Public Sector, Healthcare, E-commerce etc.
• ● Delivered projects on Google Cloud Platform, Dialogflow CX, CCAIP, Gen AI, Integration with Genesys, CISCO etc.
• ● Collect business requirements from stakeholders and produce detailed requirement documents; design bot
• workflows to align with business needs and technical capabilities. Identifying business value followed by technical
• values.
• ● Analyze the purpose for the customer's use case w.r.t platform and clearly outline the success plan as a next step.
• ● Collaborated with the account management team to ensure smooth transfer of knowledge from the sales cycle and
• continued engagement with the account to drive customer value.
• ● Provided account-specific consultation to clients to identify growth opportunities based on previous experience,
• aiming to enhance future implementations.
• ● Record scope objectives and success criteria, and provide Standard KPIs to build dashboards to identify client
• adoption, value and areas of risk and improvement.
• ● Oversee project coordination for successful delivery, facilitate regular scrum calls with internal and external
• stakeholders, and develop comprehensive documentation, including BRD and TDD.

Feb 2022 – Apr 2024 · 2 yrs 2 mos

Jan 2021 – Feb 2022 · 1 yr 1 mo

• ▪ Analyze client’s business requirements for chatbots, prioritize business needs and deliver in alignment to scope.
• ▪ Assign team members to project, align to use cases, set expectations and timeline across stakeholders.
• ▪ Plan Project frameworks, timelines, ownership etc. Create project documentations like (BRD, flow chart, use case story, RAID Logs, RACI process, Gantt Chart)
• ▪ Function as Scrum Master working on Agile techniques like Daily/Weekly scrums, Kanban board, Swimlane updates.
• ▪ Solution client requirements and providing best practices basis standard industry methods on -Conversational Ai
• ▪ Investigate project readiness on dependencies like APIs, Platform Integrations and plugins, 3rd party
• Data feeds, Chatbot channel readiness on - WhatsApp, Facebook, GBM, Instagram, Viber setups and provide SME assistance.
• ▪ Resolve issues and escalation across stakeholders by being a liaison between cross functional teams
• to address the requests and queries - Advocating client requirements
• ▪ Maintaining and Monitoring project progress against deadlines while conveying periodic project
• report, statuses and backlogs across stakeholders
• ▪ Assessing potential risks on project, and allude to responsible stakeholders for prior mitigation and aversion
• ▪ Logical approach for analyzing priorities, issues and escalations internally/externally and implementing
• process improvements
• ▪ Freezing client requirements & Mapping out Change Requests and efforts.
• ▪ Work with clients on User Acceptance Testings (UAT) - to deliver projects within go live metrics.
• ▪ Responsible for presenting project reports to internal and external leadership.
• ▪ Analyzing project story for backlogs to plan for next sprints and framework delivery around the same.
• ▪ Utilizing Project Management Tools

Jul 2018 – Jan 2021 · 2 yrs 6 mos

• Each company is unique in its approach to performance reviews, however what remains is the need to Engage, Motivate and help employees to Upgrade their skills - all this while boosting a company's productivity.
• Today, as Performance Management is a crucial Business Process, we at GroSum are helping companies to :
• Set Clarity on Goals and how they're to be achieved. (OKR Framework)
• Actively engage employees on Goal Progress and Continuous Feedback,
• Allow the management to monitor, guide and identify areas of work on the go.
• Drill down performance to map out a strengths, development areas, blind spots, 9 Box matrix etc for all employees.
• We work closely with CXOs and company leaders to understand their long term visions & objectives and help set up an effective structure with GroSum's Platform to align their employees and boost overall productivity.

Dec 2015 – Nov 2016 · 11 mos · Bangalore

• Provide new strategies to reach out to students, understand their key areas of development and assist them with the best solutions.
• Maintains client relationships through regular contact and customer service.
• Makes contacts with potential clients to create new business opportunities.
• Educates clients on new technologies available to them.
• Keeps up with changes in client environments.
• Understands all of the company’s service offerings and clearly communicates them to clients and prospective clients.
• Attends trade shows, seminars, conferences and industry training programs.
• Reads publications regarding emerging markets and trends in technology.
• Generates standard monthly reports and customized reports for clients.
• Files weekly or monthly sales reports with managers.
• Recommends short-term and long-term strategies for business expansion through new product lines or enhanced marketing techniques.
• Assists with development of brochures and other marketing literature.
• Assists with website content.
• Establishes and maintains knowledge of products and service offerings.
• Analyzes corporate data to identify trends.
• Resolves client complaints.
• Makes cold calls for new business.
• Qualifies new prospects.
• Coordinates with other associates to increase sales.
• Makes sales calls and follows up.
• Generates sales reports and analyzes numbers.
• Schedules meetings and presentations.
• Assists with or conducts presentations for prospective clients.
• Keeps prospective client database updated.

Jun 2015 – Jul 2015 · 1 mo

• Quality Analyst
• Research & Development
• Process Safety