Shrey Pansuria

Co-Founder

Bengaluru, Karnataka, India4 yrs 9 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Optimized scheduling system latency from 1.4s to 30ms.
Architected MLCode platform on AWS with scalable architecture.
Achieved 81% accuracy in predicting CSAT outcomes.

Stackforce AI infers this person is a Backend-focused Software Engineer with expertise in SaaS and Machine Learning.

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Skills

Core Skills

Machine LearningAwsBackend Development

Other Skills

AlgorithmsAuto-Response Support Ticket SystemC++CI/CDCSAT/DSAT predictionCompetitive ProgrammingData AnalysisData StructuresDjangoGenerative AIGitProblem SolvingPythonRAG pipelineSupport Ticket Evaluation Model

About

I'm a passionate and results-driven Software Development Engineer with over 3 years of experience specializing in Backend Development and Generative AI solutions. Technically Proficient in: - Programming Languages: C++ (strongest), Java, Python - Frameworks: Django, FastAPI, Spring Boot - Cloud & DevOps: AWS (EC2, S3, Lambda, RDS), Docker, CI/CD (GitLab) - Databases & Caching: SQL (PostgreSQL), NoSQL (MongoDB, DynamoDB), Redis - System Design: Microservices, Event-Driven Architecture, Message Queues (RabbitMQ) - Core CS: Algorithms, Data Structures, OOP, Design Patterns, Multithreading I excel at problem-solving with a strong foundation in Low-Level Design (LLD)—evident in optimizing a scheduling system’s latency from 1.4s to 30ms via caching strategies and design patterns. My High-Level Design (HLD) expertise includes architecting the MLCode platform on AWS. As a collaborative leader, I communicate complex technical concepts clearly across teams, ensuring alignment and efficient project execution. My competitive programming roots (Candidate Master on CodeForces) reinforce my algorithmic rigor and ability to tackle performance-critical challenges. [Paraphrased with LLM]

Experience

4 yrs 9 mos

Total Experience

1 yr 11 mos

Average Tenure

11 mos

Current Experience

Stealth startup

Founding Engineer

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India · On-site

Interview kickstart

4 roles

Software Engineer 2, Machine Learning

Jul 2024 – Jul 2025 · 1 yr · Remote

Built an Auto-Response Support Ticket System using a RAG pipeline, achieving 76% relevance in suggesting responses and reducing manual effort for support agents.
Developed a Support Ticket Evaluation Model to predict CSAT/DSAT outcomes with 81% accuracy for CSAT and 100% for DSAT, reducing manual quality checks by 70%. Received positive feedback from stakeholders for improving ticket resolution processes and providing actionable insights for training and performance evaluation.
Enhanced operational efficiency by automating workflows, improving quality assurance coverage from 10-15% to ~90%, and enabling faster onboarding of new support agents.

Auto-Response Support Ticket SystemRAG pipelineSupport Ticket Evaluation ModelCSAT/DSAT predictionWorkflow automationMachine Learning+1

Software Engineer 2

Jan 2024 – Jun 2024 · 5 mos · Remote

Led the Project Review Feature as a Project Lead, mentoring 5 junior developers and improving their productivity by 50%.
Streamlined workflows by centralizing project management, reducing manual errors, and enhancing user experience.
Demonstrated expertise in project leadership, mentorship, and cross-functional collaboration, consistently delivering high-impact solutions.

Software Engineer 1

Jul 2022 – Dec 2023 · 1 yr 5 mos · Remote

Contributed to 10+ medium/large-scale projects, including Upright, Global Calendar, and BG Jobs, showcasing versatility and adaptability.
Spearheaded backend development for the Upright Project, automating coaching sessions and enabling 8,000+ bookings by 3,500+ users, reducing operational dependency by 90%.
Played a key role in building the MLCode Platform, setting up AWS infrastructure, implementing CI/CD pipelines, and integrating WebSocket servers for real-time functionality.
Owned end-to-end development of the MLCode Platform, delivering the second version 2 weeks ahead of schedule with scalable architecture and AI-based evaluation systems.
Collaborated with cross-functional teams to deliver projects within aggressive deadlines, ensuring scalability and seamless user experience.

Backend DevelopmentAWSCI/CDWebSocket servers

Software Engineer Intern

Jan 2022 – Jun 2022 · 5 mos · Remote

- Built the Global Calendar platform, managing 20,000+ activities for 3,000+ students and 40+ admins, providing a seamless interface for scheduling and coordination.

Codeadda - programming club, nirma university

Technical Head

Dec 2020 – Dec 2021 · 1 yr

Organized and tested programming contests in collaboration with fellow club directors and board members to ensure high-quality problem statements and smooth execution.
Mentored juniors and peers in Data Structures and Algorithms, providing guidance on problem-solving techniques and competitive programming strategies.
Reviewed and improved contest problems, ensuring clarity, correctness, and appropriate difficulty levels for participants.