shrishti chauhan

Operations Associate

New Delhi, Delhi, India3 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in exceeding customer satisfaction targets.
  • Strong technical support skills with CRM expertise.
  • Effective communicator with a focus on customer service.
Stackforce AI infers this person is a Customer Service and Technical Support professional in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Technical SupportCustomer Relationship Management (crm)Customer ServiceCustomer Satisfaction

Other Skills

CRM toolsWorkflow OptimizationWeb DevelopmentTechnical DiscussionsMicrosoft OfficeComputer ScienceEnglishExceeding Customer ExpectationsData AnalyticsComputer Application TrainingWork AloneBadmintonCommunicationClient Billing

Experience

3 yrs 3 mos
Total Experience
2 yrs
Average Tenure
2 yrs 10 mos
Current Experience

Fis

Customer Service Associate II

Aug 2023 – Present · 2 yrs 10 mos · Gurugram, Haryana, India · Remote

Technical SupportCustomer Relationship Management (CRM)

Fis global business solution indian private limited

Customer Service Specialist

Aug 2023 – Present · 2 yrs 10 mos

  • Provide high-quality customer service, ensuring prompt resolution of inquiries Collaborate with internal departments to solve customer and technical issues efficiently Consistently exceed customer satisfaction targets by optimizing workflows Utilize CRM tools to track and resolve issues, improving response time
Customer ServiceCRM toolsCustomer SatisfactionWorkflow Optimization

Entab

Technical Support Executive

Jan 2023 – Jun 2023 · 5 mos · Delhi, India · On-site

Education

Trinity Institute of Professional Studies (TIPS,Dwarka)

bachelor of computer applications

Aug 2019 – May 2022

mcl saraswati bal mandir

High School Diploma — science

Apr 2018 – Apr 2019

LPU Distance Education

Master of Computer Applications

Apr 2023 – Present

TRINITY INSTITUTE OF PROFESSIONAL STUDIES

Bachelor's Degree

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