Jul 2024 – Jan 2025 · 6 mos · Tallinn, Harjumaa, Estonia

• After completing my Master’s in Human computer Interaction in July 2024, I remained in Estonia to explore job opportunities within the EU. During this time, I actively applied for roles aligned with my career goals.
• Due to visa constraints and health challenges, I returned to India to refocus with clarity.

Oct 2023 – Feb 2024 · 4 mos · Amsterdam, North Holland, Netherlands · Remote

• To address high drop-off rates, I conducted a comprehensive UX audit aimed at identifying core usability issues and improving overall user experience. This process included evaluating interface design, user flows, and interaction patterns.
• Key Activities & Methods:
• Usability Audit: Performed a structured evaluation of the platform to detect friction points impacting engagement and retention.
• Eye-Tracking Usability Testing: Conducted usability testing with eye-tracking to capture visual attention patterns and uncover behavioral insights.
• Moderated Workshop: Facilitated a collaborative workshop with active musicians, guiding real-time app interactions and discussions to identify pain points and inform design decisions.
• User Interviews & Conversations: Engaged in in-depth interviews and informal conversations with approximately 25 musicians throughout the project to understand their needs, preferences, and challenges.
• Engagement Strategy Research: Explored UX strategies and techniques to boost user engagement, focusing on behavior-driven improvements.
• UI/UX Recommendations: Consolidated findings into a comprehensive set of actionable recommendations, addressing both usability and visual design to enhance retention and acquisition.

Sep 2023 – Dec 2023 · 3 mos · Tallinn, Harjumaa, Estonia · Hybrid

• Objective: Enhance accessibility in the SEB internet banking transaction process (implementing WCAG 2.2 guidelines and the European Accessibility Act.
• 1. Conducted user interviews with current SEB users in Tallinn, focusing on the elderly population with disabilities.
• 2. Engaged with customer support advisors to gain deeper insights into user behavior. Conducted research on the existing state of accessibility within the banking environment.
• 3. Identified key issues and utilized customer journey mapping and competitive analysis for brainstorming and ideation of solutions.
• 4. Developed wireframes and performed usability tests to pinpoint areas in the design requiring iteration.
• 5. Demonstrated project management skills, ensuring smooth communication between stakeholders throughout the process.

Apr 2022 – Jul 2022 · 3 mos · Mumbai Metropolitan Region · Hybrid

• Collaborated with Axis Bank & Visa Inc. as clients to enhance the credit card experience in virtual reality. Designed wireframes and user flows to optimize the user journey, allowing for seamless credit card selection and customization based on individual user interests.

Jun 2021 – Nov 2021 · 5 mos

Dec 2020 – May 2021 · 5 mos

Nov 2019 – Feb 2020 · 3 mos · Mumbai, Maharashtra, India · On-site

• UX trained under Kishore Fogla (Founder of Yellow Slice), with an emphasis on practical problem-solving, user research, and end-to-end product design.
• Key Highlights :
• Conducted in-depth UX research, competitive analysis, and usability testing
• Developed deliverables such as personas, empathy maps, information architecture and task flows
• Created wireframes & UI mockups
• Applied iterative design methods, including A/B testing and design validation, to ensure usability and business alignment