Shruti Sharma

Operations Associate

South Delhi, Delhi, India6 yrs experience

Key Highlights

Proven track record in client relationship management.
Led successful multi-city expansion projects.
Expert in data-driven decision making and business growth.

Stackforce AI infers this person is a Customer Relationship Management and Operations expert in the Service industry.

Contact

Skills

Core Skills

Operations ManagementBusiness AnalysisBusiness DevelopmentProject ManagementCustomer Relationship Management (crm)Hr ConsultingRecruitingGraphic Design

Other Skills

Problem SolvingCritical ThinkingAnalytical SkillsLeadershipOperationsCross-functional Team LeadershipCross-team CollaborationCross-functional CoordinationBusiness PlanningData AnalysisTeam LeadershipTeam BuildingManagementPartner Relationship ManagementProgram Management

About

Experienced and motivated Key Accounts Manager with a strong track record of building and maintaining client relationships. Known for strategic thinking and delivering exceptional results. Skilled in understanding client needs, developing tailored solutions, and driving business growth. Proven ability to ensure high levels of client satisfaction through proactive communication and collaboration.

Experience

6 yrs

Total Experience

1 yr 6 mos

Average Tenure

7 mos

Current Experience

Hyperpure by zomato

Assistant Manager

Oct 2025 – Present · 7 mos · Gurugram, Haryana, India

Urban company

2 roles

Category Manager - ||

Jan 2025 – Oct 2025 · 9 mos · Gurugram, Haryana, India

Key Achievements:
Led multi-city expansion of the Kitchen category PAN India, managing a team of 20 trainers and driving seamless launch execution.
Transitioned to central quality management — built structured training programs, screening tools & SOP adherence frameworks; improved service quality by 80% and achieved ~20 percentage points improvement in DNPS.
Balanced supply-demand dynamics to ensure smooth operations and strong customer satisfaction.
Strengthened quality control systems to uphold high service standards.
Enhanced supplier partnerships for reliable, scalable growth.
Leveraged data-driven insights for performance monitoring & continuous improvement.
Improved within-TAT approval rates from 55% → ~85% through process standardization & tighter controls.

Problem SolvingCritical ThinkingAnalytical SkillsLeadershipOperations ManagementOperations+5

Category Manager - |

Dec 2023 – Dec 2024 · 1 yr · Gurugram, Haryana, India

Analytical SkillsBusiness AnalysisBusiness DevelopmentData AnalysisOperations ManagementOperations+7

Posist technologies

2 roles

Key Account Manager

Jun 2022 – Dec 2023 · 1 yr 6 mos

1. Acting as the primary point of contact for top clients of the company and Developing and maintaining strong relationships with clients through regular communication and meetings.
2. Proactively addressing any issues or concerns to maintain a high level of client satisfaction and Collaborating with internal teams to ensure clients receive timely and effective support.
3. Collaborating with clients to identify growth opportunities and recommending appropriate solutions.
4. Developing and implementing strategic plans that align with clients' business objectives.
5. Conducting quarterly business reviews with clients to review their account performance and Developing action plans to address areas of improvement and ensure continued success

Microsoft OfficeCommunicationRelationship BuildingCustomer Relationship Management (CRM)Business Relationship ManagementCustomer Success+8

Key Account Manager

Jun 2022 – Dec 2023 · 1 yr 6 mos

Emo matrix ™

Human Resources Intern

Apr 2021 – Jul 2021 · 3 mos · Noida

1. Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment-related events.
2. Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
3. Participated in strategic planning for company growth.
4. Created and updated records and databases to maintain current, accurate and
compliant documentation.

Jazba: helpinghands

Human Resources Intern

Jan 2021 – Feb 2021 · 1 mo · New Delhi, Delhi, India

1. Development and execution of corporate objectives.
2. Managing the recruitment and selection process.
3. Networked among local business and community organizations to promote and raise awareness of
the organization.

CommunicationHR ConsultingMicrosoft WordAnalytical SkillsHuman Resource Planning

Jazba helping hands

Human Resources Intern

Jan 2021 – Feb 2021 · 1 mo

RecruitingHuman Resource DevelopmentHuman Resources (HR)Human Resource Planning

Enactus maitreyi college

Member

Oct 2020 – Oct 2021 · 1 yr

We settle

Business Development Associate

Oct 2020 – Nov 2020 · 1 mo · New Delhi, Delhi, India

1. Create and implement business strategies to increase brand awareness and sales.
2. Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing
of existing customer accounts.
3. Managing customer relationships.

Ilustrado, maitreyi college

2 roles

Head of Events

Aug 2020 – Aug 2021 · 1 yr

Member

Aug 2019 – Aug 2020 · 1 yr

Unnati

Intern

Feb 2020 – Mar 2020 · 1 mo · New Delhi, Delhi, India

Visualizing and creating graphic designs including illustrations, logos, layouts, brochures, banners, and photos for the social media handle.

Customer Relationship Management (CRM)Business Relationship ManagementBusiness DevelopmentBrand Awareness

Bolt iot

Intern

Aug 2019 – Nov 2019 · 3 mos · New Delhi, Delhi, India

Worked towards project achievement of "popularizing the concepts of Internet of things (IOT) and Machine learning (ML)" Brand Awareness and Business Development of the Bolt IOT and ML online video training concepts

Social Media MarketingSocial Media OutreachGraphic DesignSocial Media CommunicationsSocial Media