Jul 2024 – Aug 2025 · 1 yr 1 mo

• 1. Designed and implemented the Pay By Phone feature, enabling users to collect payments over the call securely.
• 2. Collaborated with clients’ IT teams to support VoIP calling integration on VDI and MPLS setups, specifically for India-based calling.
• 3. Integrated Cyara Watchrtc to monitor browser-side ICE gathering logs and track network connectivity, enabling easier troubleshooting.

Feb 2023 – Jun 2024 · 1 yr 4 mos

• Designed and implemented a skill-based call routing and queuing feature, which now powers call centers for multiple enterprise customers, along with the integration of the IVR system using Twilio Studio.
• Built a real-time Supervisor Dashboard using event streaming, Java Spring Boot, MySQL and ReactJS to display live call queues and customer details, integrating with Asterisk for collector status tracking.

Jul 2022 – Feb 2023 · 7 mos

• 1. Integrated Grafana with Asterisk for real-time monitoring of Asterisk performance and VM health, including alerts for proactive issue resolution.
• 2. Collaborated with leadership on talent hiring and was appointed Pod Lead to guide the team in delivering VoIP features, along with system stability.

Feb 2022 – Jun 2022 · 4 mos

• 1. Achieved a MOS of 4.40, indicating high call quality and user satisfaction.
• 2. Designed and implemented a call conference feature, enabling multiple users to join and participate in real-time calls.

Jul 2021 – Feb 2022 · 7 mos

• 1. Collaborated with the legal team to design and implement multiple call recording workflows compliant with regional laws and telecom regulations.
• 2. Developed missed call, voicemail, call transfer, and call barging features.
• 3. Collaborated with the Cloud Infra team to setup Git flow, Jenkins CI/CD pipelines, AWS ElastiCache, and EC2 instance deployments to enable a cloud-native architecture.

Sep 2020 – Jun 2021 · 9 mos

• 1. Initiated a proof of concept for STUN & TURN and Asterisk REST Interface (ARI) to build customizable call center features.
• 2. Implemented global calling support for 200+ country codes and added incoming call functionality using 40+ local phone numbers.
• 3. Worked on POC and deployment of Fail2Ban and TLS-based SIP trunking to secure the Asterisk server against DDoS attacks and VoIP scanning threats.

May 2019 – Aug 2020 · 1 yr 3 mos

• 1. Worked with the Cloud Infra team on the POC and implementation of network and firewall setup for Asterisk, and set up Asterisk with dialplan to enable outbound calling to the U.S. using Twilio Elastic SIP Trunk.
• 2. Developed backend microservice in Java Spring Boot to expose REST APIS consumed by Asterisk for call-related operations.
• 3. Integrated Asterisk with the Reactjs-based Collections Cloud application to support in-app dialing, and later call recording functionality.

Jun 2019 – May 2020 · 11 mos

Apr 2018 – Jun 2019 · 1 yr 2 mos

Nov 2018 – Feb 2019 · 3 mos · Bhubaneshwar Area, India

May 2018 – Jul 2018 · 2 mos · Sambalpur Area, India

• Industrial Mobile Monitoring & Control System

Oct 2017 – Mar 2018 · 5 mos · Bhubaneswar

Jun 2017 – Oct 2017 · 4 mos · Ranchi Area, India

• Coaching Management System

Apr 2017 – May 2020 · 3 yrs 1 mo · Bhubaneshwar Area, India