Shubham Aggarwal 🇮🇳

SRE (Site Reliability Engineer)

Bengaluru, Karnataka, India6 yrs 7 mos experience

Key Highlights

Spearheaded reliability strategy achieving 99.99% uptime.
Expert in cloud-native architecture across multiple platforms.
Proficient in CI/CD pipeline optimization and automation.

Stackforce AI infers this person is a SaaS Infrastructure Engineer with a strong focus on reliability and automation.

Contact

sgoyal696@gmail.com LinkedIn

Skills

Core Skills

Site Reliability EngineeringDevops

Other Skills

AWSGCPAzureTerraformAnsibleJenkinsGitHub ActionsPrometheusGrafanaDockerKubernetesMongoDBIncident ManagementReliability EngineeringGitLab CI

About

Hi, I’m Shubham Aggarwal, a Site Reliability Engineer (SRE) and DevOps Engineer with 6.5 years of experience in building scalable, reliable, and secure cloud infrastructure. I currently work at Freshworks, focusing on system reliability, automation, and DevSecOps practices. Core Expertise ====================================== DevOps & SRE: Git, AWS, Azure, Kubernetes, Docker, Helm, Jenkins, Argo CD, PD, Infrastructure as Code: Terraform, Ansible Monitoring & Incident Management: Prometheus, Grafana, PagerDuty Scripting: Python, PowerShell Certification: AZ-400 (Azure DevOps Engineer Expert) Experience Highlights ======================================= Automated enterprise infrastructure workflows at HCL Built and optimized CI/CD pipelines at CGI Driving reliability, observability, and DevSecOps at Freshworks I specialise in automation, high-availability systems, and cloud-native operations with a strong focus on reliability and security.

Experience

6 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

8 mos

Current Experience

Freshworks

Lead Site Reliability Engineer

Sep 2025 – Present · 8 mos · Bengaluru · Hybrid

➤ Spearheaded reliability strategy, ensuring 99.99%+ uptime across mission-critical production systems
➤ Designed and scaled cloud-native architectures on AWS/GCP/Azure with high availability & fault tolerance
➤ Defined SLIs, SLOs & SLAs; built error budgets to align engineering with business goals
➤ Led incident management, RCA processes & blameless postmortems reducing MTTR by XX%
➤ Automated infrastructure using Terraform, Ansible & Infrastructure as Code (IaC) principles
➤ Built and optimized CI/CD pipelines (Jenkins/GitHub Actions/GitLab CI) accelerating release velocity
➤ Implemented observability stacks (Prometheus, Grafana, ELK, Datadog) for proactive monitoring & alerting
➤ Containerized workloads using Docker & orchestrated via Kubernetes for scalable microservices
➤ Strengthened platform security with DevSecOps practices, IAM policies & compliance standards
➤ Performance tuned distributed systems improving latency & throughput under peak traffic
➤ 🍃 Managed and optimized high-availability MongoDB clusters with replication, sharding & performance tuning expertise