Shubham Kumar

Product Manager

Bengaluru, Karnataka, India9 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Built a scalable 24/5 global IT support model.
Led successful MDM migration to enhance endpoint management.
Implemented Zero Trust security controls for improved governance.

Stackforce AI infers this person is a SaaS-focused IT Manager with expertise in endpoint management and security.

Contact

way2shubh@gmail.com LinkedIn

Skills

Core Skills

It Operations LeadershipEndpoint EngineeringIdentity And Access Management (iam)It Operations ManagementSystem Administration

Other Skills

EDRPlanning Budgeting & ForecastingJamf ProMicrosoft IntuneZero TrustAutomationEndpoint SecurityTeam LeadershipSLA ManagementMDMDevice Lifecycle ManagementMacosGoogle Workspace AdministratorOktaEndpoint Management

About

IT Manager with 9+ years of experience leading global IT operations, endpoint engineering, and identity & access management (IAM) across high-growth, distributed organizations. Currently leading IT operations at Confluent, managing end-to-end IT functions including endpoint (Jamf, Intune), IAM (Okta), and enterprise security (Zscaler, SentinelOne). I focus on building scalable, secure, and automated IT environments aligned with Zero Trust principles. Core expertise: • Endpoint Engineering – Managing large-scale device ecosystems with strong compliance • IAM – Designing secure access controls and lifecycle management using Okta • Security & Zero Trust – Strengthening endpoint and network security posture • IT Operations Leadership – Leading teams, managing SLAs, and ensuring high availability • Automation – Driving efficiency through process optimization Key achievements: • Built and scaled a 24/5 global IT support model • Led IT operations across APAC for a distributed workforce • Delivered MDM migration (Workspace ONE → Kandji) • Owned budget planning, audit readiness, and vendor management Passionate about leveraging automation and AI to modernize IT operations and build high-performing teams aligned with business outcomes.

Experience

9 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

3 yrs 7 mos

Current Experience

Confluent

2 roles

Information Technology Manager

Promoted

Oct 2022 – Present · 3 yrs 7 mos · Bengaluru · Hybrid

Pioneering IT operations as the first hire in the region, establishing office infrastructure, endpoint environment, and scalable support processes to enable business operations.
Leading IT operations across APAC, managing a team of 6 engineers to deliver 24/5 support while consistently achieving 90% first response and 80% resolution SLA targets.
Leading the design and automation of onboarding and offboarding workflows, standardizing processes to improve efficiency, governance, and audit readiness.
Leading asset lifecycle, vendor management, and budget planning, driving procurement and decommissioning strategies to ensure compliance and cost optimization.
Managing and scaling endpoint infrastructure using Jamf Pro and Microsoft Intune, enabling automated lifecycle management, application deployment, and policy enforcement.
Implementing Zero Trust–aligned security controls by integrating device compliance with Conditional Access, strengthening access governance and reducing security risk.
Designing and enforcing endpoint security baselines aligned with CIS benchmarks, ensuring compliance and strengthening overall security posture.
Automating endpoint provisioning using Windows Autopilot and Apple ADE, improving onboarding efficiency and reducing manual effort.
Managing EDR solutions (SentinelOne, CrowdStrike), improving threat detection, investigation, and incident response capabilities.
Leading infrastructure upgrades and incident management initiatives, improving service reliability and minimizing downtime.
Designing and implementing scripting-based automation solutions for endpoint lifecycle management, troubleshooting, and remediation, enhancing operational scalability and consistency.
Managing Azure Virtual Desktop (AVD) environments to support secure and scalable remote access infrastructure.
Driving audit readiness and compliance with statutory and internal control frameworks through structured IT governance practices.

EDRPlanning Budgeting & ForecastingJamf ProMicrosoft IntuneZero TrustAutomation+3

Information Technology Engineer

Apr 2021 – Jun 2022 · 1 yr 2 mos · Bengaluru · Hybrid

Managed endpoint ecosystem using Jamf, Intune, and Automox for device compliance and patching
Administered Okta for identity and access management (SSO, provisioning)
Supported macOS, Linux, and Windows environments across distributed teams
Managed onboarding/offboarding processes and IT asset lifecycle
Delivered high-quality IT support in a 24/7 environment with strong SLA adherence
Administered tools including Google Workspace, Slack, Zoom, and Twingate

MacosIT Operations ManagementOktaJamfIntune

Instabase

Senior IT Operation Specialist

Jun 2022 – Oct 2022 · 4 mos · Bengaluru · Hybrid

Led IT operations and endpoint management across APAC region
Successfully migrated MDM platform from VMware Workspace ONE to Kandji
Implemented Okta SSO solution, improving identity and access management
Managed macOS and Linux environments, ensuring performance and reliability
Improved IT processes, documentation, and operational workflows
Conducted IT asset audits and strengthened inventory governance
Collaborated with stakeholders to deliver IT initiatives aligned with business needs

MacosGoogle Workspace AdministratorOktaMDMEndpoint ManagementIdentity and Access Management (IAM)

Gojek

System Engineer

Jun 2019 – Mar 2021 · 1 yr 9 mos · Greater Bengaluru Area · Hybrid

Managed enterprise IT infrastructure including macOS, Linux, and Windows systems
Administered JAMF for macOS device management across the organization
Designed and maintained secure office network infrastructure (firewalls, switches, wireless)
Managed Atlassian suite, Slack, and Zoom to support collaboration and productivity
Performed IT asset audits and improved inventory management processes
Supported Office 365 and user lifecycle management

MacosIT Operations Management

Opt it technologies (i) pvt. ltd

System Engineer

Aug 2016 – May 2019 · 2 yrs 9 mos · Bengaluru · On-site

Managed network infrastructure including FortiGate firewalls, Cisco switches, and Aruba wireless
Provided L3 support for macOS and Windows environments
Administered Active Directory, DNS, DHCP, VPN, and Windows Server environments
Implemented endpoint security solutions (Sophos, McAfee) with DLP and access control policies
Managed IT asset lifecycle and onboarding/offboarding processes

MacosOperating SystemsActive DirectoryDNSDHCPSystem Administration