Jan 2025 – Present · 1 yr 4 mos · Dehradun, Uttarakhand, India · On-site

• 1. Generative AI Testing & Bot Quality
• Specialized in testing Gen-AI conversational bots — covering response accuracy, intent recognition, fallback handling, and dialog flow integrity. Actively involved in bot training by curating data and refining intents based on real-world interactions. Tested MCP (Model Context Protocol) server integrations ensuring reliable client-host communication, and validated end-to-end workflows across Config App, Service Catalog, and Ticketing from configuration through production.
• 2. Third-Party Integrations & Multi-Channel Deployment
• Tested 3rd party data integrations validating accuracy, sync reliability, and flow integrity. Validated bot deployments across Microsoft Teams, Slack, and embedded Web — ensuring consistent behavior and seamless UX. Tested AI bot embedding into 3rd party websites covering widget behavior, session handling, and authentication flows.
• 3. Automation — From Manual Scripts to AI-Assisted Efficiency
• Built automation from scratch through manual scripting, then adopted Claude Code, Codegen, and Chrome extensions to accelerate script generation, scale coverage, and eliminate repetitive effort — demonstrating a strong ability to integrate emerging technologies into QA workflows.
• 4. Product Testing & Ownership
• Core QA member for building Version 2 from scratch — involved from requirements through production. Covered end-to-end testing across Bot, UI, Dashboard, Service Catalog, and Ticketing with smoke, regression, and edge-case testing under strict deadlines.
• 5. API, Backend & Observability
• API testing via Postman, data validation through SQL, and log analysis using Grafana — enabling faster root cause identification in AI-driven and integration-heavy environments.
• 6. Collaboration & Mentorship
• Partnered with Dev, UI/UX, and Automation teams from Figma reviews to automation handoffs. Participated in client calls and demos. Mentored new QA joiners in testing practices, documentation, and product workflows.

Oct 2024 – Jan 2025 · 3 mos · Dehradun, Uttarakhand, India · On-site

• During my internship at Rezolve.ai, I gained hands-on experience in end-to-end manual testing across multiple modules and features of the product. My work spanned:
• 1-Bot Side: Performed functional testing, trained the Generative AI bot, validated bot responses, and designed interactive bot cards to enhance user engagement.
• 2-Config App (Bot Settings): Tested configuration flows to ensure seamless bot setup and customization.
• 3-Service Catalog & Ticketing: Conducted extensive testing of ticket types, configuration flows, and the entire ticketing UI, ensuring accuracy, usability, and alignment with requirements.
• 4-Integrations: Validated workflows and functionalities across SharePoint and Slack integrations.
• 5-Database: Ran and verified basic SQL/DB queries to validate backend data integrity.
• 6-Quality Processes: Created and executed test cases (TES), identified bugs and edge cases, performed smoke and regression testing, and tracked features from development to production.
• 7-Collaboration: Actively coordinated with the development and UI teams, reviewed and discussed Figma designs, raised usability improvements, and participated in client requirement calls and product demos — capturing feedback and ensuring product quality.