Shubhangi J.

Operations Associate

Delhi, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years of experience in operations.
Proven track record in process improvement.
Strong skills in regulatory compliance and KYC verification.

Stackforce AI infers this person is a Fintech Operations Specialist with a focus on compliance and process improvement.

Contact

Skills

Core Skills

Regulatory ComplianceOperations ManagementCustomer Service

Other Skills

KYC VerificationPaycomDelivery PerformanceInbound SalesBadmintonComputer LiteracyMicrosoft OfficeMobile PaymentsOperations Process ImprovementInformation and Communications Technology (ICT)Office Operationsmerchant onboardingBack Office OperationsAgreementAddendums

Experience

10 yrs 5 mos

Total Experience

5 yrs 2 mos

Average Tenure

8 yrs 5 mos

Current Experience

Paytm

2 roles

Operation associate

Sep 2018 – Present · 7 yrs 9 mos

Regulatory ComplianceKYC Verification

Operations Associate

Jan 2018 – Present · 8 yrs 5 mos

Paytm (an acronym for "pay through mobile" is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida, India. A results-driven Operations Associate with over 5 years of experience in process improvement from 2018 to till date in Operations Department. I’ve been delivering the individual and team performance.

PaycomDelivery PerformanceOperations Management

Justdial

Salesperson

Jan 2016 – Jan 2018 · 2 yrs

Justdial is an Indian internet technology company that provides local search for different services in India over the phone, website and mobile apps. Inbound and Outbound calls for Telesales Profile. Improved customer satisfaction by quickly and effectively addressing inquiries and complaints. Met customer call guidelines for service levels, handle time and productivity. Worked varied hours to meet seasonal and business needs. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Inbound SalesCustomer Service