Shubhangi Shankar

Consultant

Bengaluru, Karnataka, India6 yrs 3 mos experience

Key Highlights

  • Led strategic projects at IBM, improving sales by 18%.
  • Optimized supply chain processes at United Breweries.
  • Achieved 99% customer satisfaction in network management.
Stackforce AI infers this person is a Strategy Consultant with expertise in Business Development and Project Management in the Healthcare and Telecom sectors.

Contact

Skills

Core Skills

Strategic Business PlanningProject ManagementClient RelationsBusiness StrategySupply Chain ManagementVendor ManagementNetwork ManagementBusiness Development

Other Skills

Data AnalysisClient EngagementResource ManagementData VisualizationMarket ResearchCustomer Relationship Management (CRM)Action PlanningStrategic ThinkingSales OperationsManagement ConsultingAnalytical SkillsTeam ManagementCross-functional Team LeadershipLeadershipDaily Scrum

About

Shubhangi is an alumna of the Indian Institute of Management, Nagpur, holding an MBA degree, and possesses a bachelor’s degree in Electronics and Communication Engineering from RKGIT, Ghaziabad. With over 4 years of cumulative work experience, she has demonstrated her capabilities across various domains. During her MBA program, she completed an internship at United Breweries Limited, where she optimized the supply chain, improved vendor management, and enhanced distribution channels. Her efforts led to increased sales and streamlined operations within the beverage industry. Following her MBA, she joined IBM as a Strategy Consultant, where she spearheaded two projects and managed key accounts such as Johnson & Johnson and the Department of Work and Pensions for the United Kingdom Government. In this role, she excelled in strategic business planning, optimizing business performance, and enhancing client engagement. She also supervised resource optimization, enhanced client retention and performed budgeting, forecasting, report generation, and data analysis, showcasing proficiency in project management and business development. Prior to her MBA, she gained valuable experience at Bharti Airtel, where she built strategies to resolve network escalations for international roaming accounts. She significantly improved voice and data KPIs, enhanced network performance, and resolved critical issues for high-profile customers. Additionally, she contributed to the implementation of best practices and improved revenue generation Her skill set includes expertise in Agile Project Management and Implementation, Scrum Master, Data Analysis and Reporting, Client Relationship Management, Strategic Business Planning, and Market Research. She is proficient in various tools such as JIRA, IRIS Tableau, CRMS, Slack, and StratX. Furthermore, she possesses technical proficiency in SQL, MS Office, JAVA, and Business Analytics. She is a philanthropist and hence during her graduation she was a member of NGO Light De Literacy which provided education and support to under privileged children. She was elected by over 100 students to act as their representative to the administration and executed multiple activities as an ex-officio member of 17+ clubs and committees. Also, she independently managed the annual Industry-Academia Summit of IIMN - ILLUME 6 with over 450 participants, she executed multiple sponsorships and invited prominent speakers by coordinating with 5+ industry experts. Her extra curriculars make her a good team leader with excellent networking and management skills.

Experience

6 yrs 3 mos
Total Experience
2 yrs 5 mos
Average Tenure
1 yr 5 mos
Current Experience

Deloitte

Senior Consultant

Jan 2025Present · 1 yr 5 mos · Bengaluru, Karnataka, India

Ibm

Strategy Consultant

May 2022Dec 2024 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

  • I managed the J&J US account, overseeing 15+ pharmacy franchises with an annual revenue of USD 17 million and leading a team of 13+ members. I spearheaded strategic business planning and development, targeting key growth areas, which resulted in an 18% improvement in sales. Through data analysis and visualization, I provided actionable insights that enhanced franchises' KPIs by 39%.
  • My role included end-to-end project implementation, ensuring adherence to scope, timelines, and quality standards, which improved client satisfaction. I delivered client presentations and technology demos, translating them into Business Requirement Documents (BRDs) for proposals, contributing to a 22% business growth. I conducted technical risk assessments and developed mitigation frameworks using agile solutions, ensuring a project success rate of up to 97%.
  • I analyzed current process standards, identified bottlenecks, and implemented business process improvements. I assessed proposed strategies to determine their feasibility, business impact, and cultural alignment. I led the financial management of projects, including budgeting, forecasting, tracking, and reporting, optimizing cost-effectiveness, and maximizing value delivery to clients.
  • Additionally, I managed the DWP resources optimization process with a team of 10+, developing strategies using KPIs and dashboards to improve decision-making and resource allocation. I enhanced efficiency by 32% and service level agreements (SLAs) by 61%. I collaborated with the Knowledge Management team to create internal training programs, improving team performance by 12%, and implemented strategies that increased client retention by approximately 30%. I ensured the consistent application of best practices across the portfolio, driving overall success.
Business StrategyClient RelationsStrategic Business PlanningProject Management

United breweries ltd.

Management Trainee

Apr 2021Jun 2021 · 2 mos · Bengaluru, Karnataka, India

  • I led end-to-end service optimization strategy for resolving logistics issues across a supply chain involving 150+ vendors. I conducted focused group discussions with 100+ wholesalers of 5 major brands, benchmarking industry standards. I also enhanced vendor management, expedited issue resolution, and improved service level agreements. I ensured seamless service integration across sales and distribution channels, resulting in increased sales turnover. Lastly, I implemented business process re-engineering in Operations, resolving delays in freight and payment issues effectively.
Market ResearchSupply Chain ManagementVendor Management

Bharti airtel

Network Consultant

Feb 2017May 2019 · 2 yrs 3 mos · Gurgaon, Haryana, India · On-site

  • I built and implemented strategies to resolve networking escalations across 1000+ International In-Roaming and Out-Roaming accounts independently. Through extensive market research and data analysis in the telecom industry, I identified trends and insights that led to a 47% improvement in all voice and data KPIs.
  • Managing end-to-end projects, I ensured strict adherence to scope, timelines, budgets, quality standards, and risk management, achieving customer satisfaction rates up to 99%. I demonstrated deep expertise in technology, providing guidance and mentoring to both internal teams and clients.
  • I cultivated relationships with strategic partners, closing deals with over 20 International Telecom operators to drive business development. Coordinating with International Roaming Partners, I resolved faults and enhanced Service Level Agreements by 67%.
  • Handling critical escalations for International VVIPs, I ensured seamless service and increased upselling and revenue generation by 21%. By investigating repeated faults and proposing Network Performance Optimization solutions, I contributed to a 38% increase in business growth. Proactively monitoring major network accounts, I prevented critical outages, enhancing overall customer experience.
Customer Relationship Management (CRM)Action PlanningNetwork ManagementBusiness Development

Education

Indian Institute of Management Nagpur

Master of Business Administration - MBA — Marketing

Jul 2020Mar 2022

Raj Kumar Goel Institute of Technology, Ghaziabad

Bachelor of Technology - BTech — Electronics and Communication

Aug 2013Jun 2017

G.N. National Public School - India

Higher School — Science

Jun 1998Jun 2013

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