Jul 2023 – Aug 2023 · 1 mo · Remote

Apr 2023 – May 2023 · 1 mo

May 2021 – Jan 2024 · 2 yrs 8 mos

• Conducted market research, competitive analysis, and user interviews to identify customer needs and opportunities for new Mindtickle features
• Collaborated with cross-functional teams, including engineering, design, and marketing, to develop Mindtickle feature roadmaps, define and prioritise feature requirements based on data-driven insights
• Monitored user engagement and adherence, analyzed customer feedback, and recommended feature improvements and iterations to enhance customer satisfaction.
• o Built a widget-based dashboard to enhance the learner’s UI and help the user/learner to discover and prioritize content consumption. This improved content discovery by 12% and completion rates by more than 25%.
• Developed analytics product line vision, strategy, roadmap and rollout plan.
• o Launched executive level scorecards for sales leaders with first-mover advantage in market; instrumental in contract renewal and upsell.
• o MAU of the analytics section increased to 23% with 5x more time spent.
• o Launched customer reporting, increasing manager and admin footfall by 37%, 700+ custom reports created.
• o Revamped Analytics Dashboards by incorporating client feedback. Reduced loading time by 33%.
• Built Readiness Index that enabled teams to evaluate their ROI on efforts, this feature influenced 60% of deals on avg.
• o Created positioning and messaging for the product with a focus on differentiation from competitors.

Jan 2020 – Apr 2021 · 1 yr 3 mos · New Delhi, Delhi, India

• Project management on commercial strategy and transformation engagements in the medtech industry:
• Define and manage project timelines
• Design and manage strategy framework, analysis and deliverables execution; accountable for offshore project delivery
• Manage and coach associates
• Act as day-to-day client contact and manage relevant client stakeholders, as needed
• Present findings and recommendations to and facilitate workshops with the internal teams and client team, as needed
• Selected engagements:
• COVID-19: EMEA sales compensation strategy and implementation redesign through Q1 and Q2 2020
• EMEA commercial (go-to-market) and integration strategy for a $900M+ business unit of top 3 global cardiac device manufacturer

Jun 2017 – Dec 2019 · 2 yrs 6 mos · New Delhi, Delhi, India

• Analytical lead on commercial strategy and go-to-market engagements in the medtech industry:
• Design and execution of analysis; creation of deliverables
• Team management and coaching of junior offshore and onshore associates, as applicable
• Interviewing of relevant client stakeholders
• Presentation of findings and recommendations to onshore team and client team
• Management of internal and client communication, as needed
• Selected engagements:
• EMEA go-to-market model strategy and implementation (customer segmentation, selling process, commercial roles, size and structure) for top 5 global eye care manufacturer
• EU5 commercial organization strategy for division of top 5 manufacturer of cardiac devices
• The project included conducting survey for over 600+ people in 8+ languages spread across the globe, assessing it to understand the health of the vertical and come with recommendations

Nov 2016 – Jun 2017 · 7 mos · Gurgaon, Haryana, India

• Provided service & support for McKinsey Solutions; Resolved - 400 cases/month working with an international team of 50+
• Deployed WAVE - Program management tool to track strategic initiatives offering interactive access to clients
• Catered 150+ global clients across 10 industries which were undergoing large scale transformation & administered accounts for 70,000+ client users