Dec 2021 – Oct 2022 · 10 mos

• Cloud Deployment & Ownership: Planned and executed deployment of application components from public to GOV cloud. Owned deployment, availability, reliability, and customer escalation targets for sovereign and public cloud environments.
• Alert Optimization: Optimized on-call alerts, adding enrichment to improve alerting quality and reduce noise.
• Microservices Management: Deployed and managed microservices on Kubernetes clusters.
• CI/CD Pipeline Support: Assisted developers in creating and building build and release pipelines using Azure DevOps.
• Production Support: Supported production systems during on-call periods and provided immediate solutions.
• Documentation & Standards: Maintained up-to-date documentation on deployments, processes, and standard operating procedures/run-books.

Sep 2019 – Dec 2021 · 2 yrs 3 mos · Gurgaon, India

• Cloud Migration & CI/CD: Led application migration from ECS/Docker/EC2 to EKS via Jenkins pipelines and Helm charts. Automated deployments and assisted developers.
• Infrastructure Automation: Developed and implemented infrastructure automation solutions using Terraform and Ansible for provisioning and deployment. Automated ECS cluster patching with Python/Terraform.
• Cloud Transformation & Cost Optimization: Planned and executed application migrations from datacenter to cloud. Successfully reduced cloud bills by 60% through strategic cost optimization.
• Proactive Incident Management: Served as primary point of contact for production incidents, performed root cause analysis, identified problem patterns, and developed automated, self-healing solutions.
• Operational Excellence & Documentation: Investigated system failures, identified root causes, and implemented remedies for continuous improvement. Maintained up-to-date documentation on deployments, processes, and SOPs.
• Production Monitoring & Remediation: Monitored production systems during on-call periods, providing immediate remediation for issues.
• Python-Driven Automation: Automated various operational tasks using Python programming, significantly reducing redundant tickets and improving turnaround times.

Apr 2017 – Aug 2019 · 2 yrs 4 mos · Noida Area, India

• Infrastructure Automation: Developed and implemented infrastructure automation solutions using AWS CloudFormation and Ansible for efficient application deployment.
• Operational Tooling & Self-Service: Created tools, operational enhancements, and automated solutions to enable self-service configurations, accelerate deployments, and enhance monitoring for critical SaaS applications.
• Incident Management & Automation: Acted as the primary contact for production incidents, performed root cause analysis, identified problem patterns, and developed automated, self-healing solutions.
• Documentation & Standards: Maintained up-to-date documentation for deployments, processes, and standard operating procedures/run-books.
• Continuous Improvement: Investigated system failures, identified root causes, and implemented remedies for ongoing system improvement.
• Production Monitoring & Remediation: Monitored production systems during on-call periods and provided immediate remediation for issues.
• Cloud Region Bootstrapping: Executed bootstrapping of AWS regions using Terraform.
• Automation Backend Development: Developed a provisioning automation backend utilizing Python Django.

Apr 2017 – Aug 2019 · 2 yrs 4 mos · Gurugram, Haryana, India

Aug 2016 – Apr 2017 · 8 mos

• Operational Oversight: Efficiently manage daily health checks, incident response, and change management liaison, ensuring timely resolution of infrastructure and application issues.
• Technical Analysis & Reporting: Analyze, communicate, and present on complex technical and system issues, providing data-driven reports and insights on application behavior to aid development.
• DevOps & Automation: Play a major role in driving DevOps initiatives and automating redundant tasks through shell/Python scripting to enhance operational efficiency.
• Incident Management & Support: Accountable for day-to-day support, including incident investigations, root cause analysis, fixes, and proactively incorporating new processes for continuous improvement.
• Quality & Efficiency: Support continuous improvement and quality of operations, actively working to decrease turnaround times.

May 2014 – Aug 2016 · 2 yrs 3 mos · Gurgaon, India

• Leading Deployment: Strategically directed Python Django application deployments on Linux, ensuring seamless integration and optimal performance.
• Driving Automation: Championed system administration automation via shell/Python scripting, significantly enhancing efficiency.
• Orchestrating Monitoring: Pioneered Nagios server configuration and maintenance for robust system/service health oversight.
• Guiding Server Management: Led end-to-end server installation, rebuilding, and meticulous configuration to organizational standards.
• Directing Issue Resolution: Provided decisive leadership in resolving complex support tickets, ensuring rapid diagnosis and effective solutions.
• Overseeing Maintenance & Security: Directed comprehensive system maintenance and patching, fortifying security and performance.
• Implementing Key Infrastructure: Spearheaded the successful installation/configuration of vital enterprise systems (GIS, Asset Management).
• Developing Procedures: Authored, disseminated, and enforced clear installation/configuration procedures for consistency and scalability.
• Orchestrating Monitoring: Instituted daily system monitoring protocols, verifying hardware, resources, processes, logs, and successful backups.
• Enhancing Security: Led proactive security monitoring to identify/mitigate intrusions, strengthening defensive capabilities.
• Strategizing Data Protection: Directed daily backup operations, ensuring data integrity and robust disaster recovery.
• Driving Performance Optimization: Orchestrated ongoing performance tuning, hardware upgrades, and resource optimization (CPU, memory, disk).
• Pioneering Config Management: Initiated and managed Salt/Ansible adoption, revolutionizing deployment via advanced automation.

Nov 2013 – May 2014 · 6 mos · Gurgaon, India

• Application Deployment & Management: Spearheading the deployment of critical system applications on Linux environments, ensuring robust and reliable operations.
• Server Provisioning: Meticulously preparing and configuring application servers to facilitate smooth and efficient software deployments.
• Proactive System Monitoring: Continuously monitoring system logs and conducting thorough health checks to preemptively identify and resolve system anomalies, maintaining high availability.
• Client Support & Communication: Delivering exceptional technical support to clients through email and chat, addressing their needs and ensuring a positive experience.
• Technical Issue Resolution: Taking ownership of support tickets, diagnosing problems, and implementing effective solutions to restore service promptly.
• System Upkeep & Security: Performing essential system maintenance and applying application patches as required, contributing to overall system integrity and security.