Sivasankar Maddaka

Software Engineer

Hyderabad, Telangana, India3 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • Proven track record in developing customer support automation.
  • Strong skills in JavaScript and stakeholder management.
  • Experience in backend development with a focus on user experience.
Stackforce AI infers this person is a Backend-focused Software Engineer with experience in SaaS customer support solutions.

Contact

LinkedIn

Skills

Core Skills

JavascriptStakeholder ManagementBackend

Other Skills

Database Management System (DBMS)AngularJava DevelopmentJSONMySQLLucidchartCompetitive ProgrammingDSAReact.jsFull-Stack DevelopmentRelational DatabasesVersion ControlREST APIsSQLBootstrap

About

Currently I am seeking for a software developer position in a dynamic organization that values innovation and creativity, where I can utilize my programming skills and experience to develop scalable, secure, and reliable software applications that drive business success.

Experience

3 yrs 9 mos
Total Experience
1 yr 10 mos
Average Tenure
2 yrs 9 mos
Current Experience

Uber

2 roles

Software Engineer

Promoted

Jan 2025 – Present · 1 yr 4 mos · Hyderabad, Telangana, India · Hybrid

Associate Software Engineer

Aug 2023 – Jan 2025 · 1 yr 5 mos · Hyderabad, Telangana, India · Hybrid

  • Developed customer support automations for various user personas on in-app chatbot, IVR, and auto contact resolver at Uber.
  • Implemented solutions to enhance user experience and streamline support processes for riders, drivers, eaters, couriers, merchants, and restaurants.
  • Achieved a significant reduction in response time and increased customer satisfaction ratings through efficient automation strategies.
Stakeholder ManagementJavaScript

Ibm

2 roles

Back End Developer

Jan 2023 – Mar 2023 · 2 mos

Database Management System (DBMS)Backend

Software Developer

Jan 2022 – Jan 2023 · 1 yr

BackendAngular

Education

G. Pulla Reddy Engineering College

B.Tech — Computer science and engineering

Jul 2017 – Jul 2021

Scaler

Full Stack Development

Jan 2023 – Dec 2023

Sri Chaitanya Boys Junior college

Higher Secondary Education — MPC

Jun 2015 – Mar 2017

Zilla Parishad High School

Secondary Education

Jun 2012 – Mar 2015

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