Jan 2025 – Oct 2025 · 9 mos

• Driving program-level QA strategy for a Singapore government agency migrating from on-premises to AWS Cloud (Redshift, Glue, Medallion architecture).
• Managing and onboarding QA engineers, mentoring new hires, and ensuring alignment with program goals and quality practices.
• Implementing data validation frameworks using Great Expectations, ensuring integrity of datasets sourced from global governments, airlines, hotels, and industry partners.
• Leading QA for a multi-channel data platform serving:
• 150 internal users (intranet),
• 1,500 industry users (internet), and
• public users (open datasets).
• Overseeing UI and API automation with Playwright (TypeScript) and GitLab pipelines for continuous delivery.
• Acting as a bridge between QA, product, engineering, and business teams, embedding customer flows and quality metrics into program delivery.

May 2024 – Dec 2024 · 7 mos

• Led QA across 3 payments pods of a Global Forex Trading Company: Core Payments Backend, PSP Integrations (80+ providers), and Cash Payment System.
• Managed a team of 6 Thoughtworks QAs; drove smooth ramp-down by coaching and upskilling client QAs to take ownership of test automation and quality practices.
• Designed and implemented a Mountebank-based mocking solution to simulate PSPs without sandbox access, making regression testing possible.
• Built API automation with Rest Assured, implemented performance testing with k6, and enabled UI automation via Flutter’s E2E framework, ensuring full coverage across layers.
• Transformed regression testing for 80+ PSPs from manual and unfeasible to an automated, scalable process, accelerating release cycles and improving confidence in production quality.
• Acted as QA lead, defining test strategy and embedding best practices across all payments pods.
• Community Contribution: Co-led QA Lightning Talks across multiple geographies (India, Thailand, Singapore, Vietnam), sharing learnings from PSP automation, data testing and cloud testing practices.

Sep 2021 – Apr 2024 · 2 yrs 7 mos

• Led QA for 3 pods, initially focusing on SAP-to-Postgres data migration via Apache Kafka streaming, later extending to Product Inventory Management (PIM) integration.
• Built data migration automation suite to validate cell-by-cell data accuracy across SAP MySQL DB, data lake, and Postgres DB.
• Created integration testing framework for transformation logic validation and E2E automation suite for data quality assurance.
• Developed standardized API automation framework using Rest Assured + Allure, adopted program-wide.
• Conducted PoCs for Playwright (E2E automation) and Pact (contract testing); recommended adoption strategies.
• Designed and implemented performance testing with Gatling; collaborated with enterprise architects to define SLAs and SLOs across pods.
• Built self-service data-fetching mechanism, reducing test data prep by 2 hours per run of performance tests.
• Mentored and led a pod-level QA team (started with 2 QAs, later influenced cross-pod QAs), coaching them on data pipeline validation and automation best practices.
• Introduced decoupled release strategy, reducing downtime and enabling faster, independent releases for the aftermarket program.
• Supported adoption of frameworks across pods beyond aftermarket, helping other teams validate product data pipelines.

Nov 2020 – Aug 2021 · 9 mos

• Secured client engagement by delivering a PoC that won the RFP, leading to a multimillion-dollar fixed-cost project.
• Assigned as Project Manager and Scrum Master, preparing detailed delivery plans with milestones, stakeholder sign-offs, and risk management.
• Managed a 20-member distributed team (TCS employees + contractors across India, Malaysia, Singapore) covering automation and manual testing.
• Oversaw hiring, onboarding, and mentoring, ensuring high performance and quick ramp-up of new team members.
• Directed test strategy and execution, leading the creation of a Protractor (JavaScript) UI automation suite and RestAssured (Java) API framework.
• Supported manual testers in test case design to maximize automation coverage.
• Partnered with senior stakeholders (VP, CFO) through regular showcases to ensure alignment with business expectations.
• Delivered 1,250+ UI and 100+ API automated tests within 6 months. The automation framework was adopted as the enterprise-wide standard across the bank.

Jul 2019 – Oct 2020 · 1 yr 3 mos

• Provide consultation in Automation to one of the largest Telecommunication Service Provider in Malaysia and help reap benefits through ROI.
• Consult the client to automate the Functional and Non Functional (SOAP, Web Services and REST API) flow of Oracle Apps, Siebel CRM, mobile, etc. Help them find new areas in which test automation can be utilised and its benefits can be reaped. Design core regression test suite, facilitate integration of CI/CD tools with test management tools for easy and auto execution of test scripts, and estimate effort requirement.

Jul 2017 – Jun 2019 · 1 yr 11 mos

• Leading a team of 10 (including one client side resource) automation engineers for one of the largest telecom operators in Malaysia.
• My job included creating hybrid automation framework for automating through UFT, creating automation scripts using UFT and eggPlant, executing regression scenarios, estimating regression timeline and more.
• My job also needed to take some initiatives like development of apps which provided daily status report of whole team to the client.

Mar 2017 – Jul 2017 · 4 mos

• Providing pre-Sales support by demonstrating multiple Test Automation Tools, integration of different tools with Test Automation Tools and TCS proprietary framework.
• Demonstrated automation tools like Selenium, TOSCA, UFT, Microsoft CodedUI, UiPath and TCS proprietary frameworks to multiple clients.

Jan 2017 – Feb 2017 · 1 mo

• Understand the client (one of the largest Pharmaceutical company) TCoE's global testing infrastructure. Design the automation framework and ALM connection procedure to support their on the cloud ALM. Upgrade the TCS proprietary TASE framework licensing procedure to support multiple users in server environment.

Oct 2016 – Dec 2016 · 2 mos

• Conducting and co-ordinating Proof of Concept for SAP and web applications using HP UFT and e-Swift framework for one of the largest multinational utility company headquartered in France. And in the end helping the company to win the project proposal based on PoC.

Jun 2016 – Sep 2016 · 3 mos

• Providing pre-Sales support by demonstrating multiple Test Automation Tools, integration of different tools with Test Automation Tools and TCS proprietary framework.
• Demonstrated automation tools and TCS proprietary framework to multiple clients.

May 2015 – Jun 2016 · 1 yr 1 mo

• Involved in creating Regression Test suite in agile methodology containing automated test cases for testing of MSD CRM application, SAP ECC, SAP Portal and web based interfaces using HP UFT for one the Big Four Consultancy Firms.

Feb 2015 – Apr 2015 · 2 mos

• Involved in developing and upgrading Test Automation tools and frameworks for different ERP / CRM / PLM applications along with technical pre-sales support and presentations.

Sep 2014 – Feb 2015 · 5 mos

• Involved in creation of automated regression test suite for one of the largest multinational financial company headquartered in New York.
• Application under test was Oracle R12, automated using TOSCA.

Jun 2014 – Sep 2014 · 3 mos

• Joined TCS as a trainee and outperformed the expectations of the program. Received Kudos Award.