Mar 2023 – Sep 2023 · 6 mos · Mumbai, Maharashtra, India

Oct 2021 – Mar 2023 · 1 yr 5 mos · Mumbai, Maharashtra, India

• ▸ Conducted extensive market research and competitor analysis to identify key trends and pain points of BFSI clients as well as other emerging markets.
• ▸ Played a pivotal role in defining the product roadmap (with Senior PM) and prioritizing feature development based on market demands, resulting in a 30% increase in customer retention and expansion into new industry verticals.
• ▸ Spearheaded the development of some of the key features, including Outbound WhatsApp Messaging from agent inbox, Voice and Video calling integration with agent inbox, Customizable Chat Widget and pre-made widget themes, ChatBot analytics revamp, proactive chat triggers based on customer behaviour and segmentation, campaign scheduling, Real-time live chat assignment (Optimised chat routing), and mailer analytics for LiveChat and Cobrowsing. These strategic product enhancements helped onboard 30+ enterprise and SMB customers and resulted in a 25% increase in upsell and cross-sell opportunities.
• ▸ Collaborated with customers and internal stakeholders, including sales, operations, customer success, and support teams, to gather feedback, address concerns, and ensure alignment with customer needs and market trends, resulting in lesser churn threats and more happy customers
• ▸ Created comprehensive product requirement documents (PRDs) encompassing over 20+ features, outlining user stories, acceptance criteria, and facilitating sprint planning in an agile environment to guarantee the punctual and superior delivery of the product.
• ▸ Created comprehensive product manuals, release notes, training materials, and knowledge base articles to enable smooth onboarding and lessen burden on support and operation teams.

Oct 2020 – Sep 2021 · 11 mos · Hyderabad, Telangana, India

• ▸ Implemented QR code based room access control in “Experience One” and deployed in “Aurika Coorg” which created an upsell opportunity for delivering guest mobile application for all Aurika properties linked with Experience One.
• ▸ Oversaw the seamless execution of Aurika Coorg's Android and iOS app development initiative, from meticulous requirement gathering to obtaining stakeholder signoffs via exhaustive presentations, culminating in the successful deployment of the app.
• ▸ Spearheaded end-to-end development (from requirement gathering and scoping to delivery and training) of "SMART", a comprehensive Campus management system, empowering Mindanao State University - Philippines with streamlined operations and enhanced educational management capabilities.
• ▸ Led the entire project development lifecycle for delivering “Experience One”, their hospitality management system to “Aurika Udaipur - Luxury by Lemon Tree Hotels”

Apr 2018 – Oct 2020 · 2 yrs 6 mos · Park street, Kolkata

• ▸ Led the development and launch of a range of edge-enabled AI devices and solutions, enabling digital transformation of shopfloors and delivering tangible benefits to industrial processes.
• ▸ Led the development of a cloud based predictive maintenance platform for rotating equipments like motors, bearings etc. leveraging machine learning to proactively identify and address potential failures, minimizing downtime and optimizing maintenance schedules.
• ▸ Spearheaded the development of a temperature and humidity monitoring and control system for plywood chambers, ensuring optimal storage conditions and minimizing material degradation and got 3 customers on board.
• ▸ Made POC for a contactless inspection system using deep learning algorithms, revolutionizing surface defect detection in smooth surfaced steel sheets, enhancing quality control and minimizing manual inspection efforts
• ▸ Demonstrated strong leadership skills by effectively leading cross-functional teams, fostering collaboration, and driving the successful execution of complex projects.

May 2016 – Feb 2018 · 1 yr 9 mos · New Delhi Area, India

Feb 2016 – Apr 2016 · 2 mos · Gurgaon, Haryana, India

• With Murmur App users could discover the world's top trending news on a daily basis, in a short and interactive format.
• I looked after their branding and marketing for a very short period. In this period I created 2-3 videos of which the links are shared below.
• Working with the Murmur team was a real learning experience.

Jul 2015 – Jan 2016 · 6 mos · Gurgaon, India