Dec 2025 – Present · 5 mos · Hyderabad, Telangana, India · Remote

• - Built an end-to-end WOR Ticket Monitoring Dashboard using Google Data Studio, tracking follow-up actions, reporter responses, and SLA compliance to improve operational visibility and reduce missed follow-ups.

Dec 2025 – Present · 5 mos · Hyderabad, Telangana, India · Remote

• Auditing and evaluating LLM-generated responses for accuracy, grammar, contextual relevance, and language quality.
• Benchmarking rater outputs against expert answers to ensure consistency and high-quality standards.
• Analyzing rater performance metrics (time spent, task efficiency, quality scores) to identify improvement areas.
• Supporting quality assurance processes for AI/ML workflows, ensuring alignment between human evaluation and model outputs.
• Collaborating with cross-functional stakeholders to deliver data-driven insights and performance reports.

Jul 2022 – May 2025 · 2 yrs 10 mos

• 1.Delivered tailored data solutions for 750+ client accounts (Enterprise, Mid-Market, SMB), completing 1,700+ cases with $103M opportunity impact and $38.9M ACV.
• 2.Utilized SQL, Snowflake, and ZoomInfo SalesOS for data extraction, transformation, and KPI analysis; built and maintaining interactive dashboards in Tableau.
• 3.Collaborated with Account Managers, CSMs, and Sales Consultants to deliver tailored data solutions, improving client satisfaction and business outcomes.
• 4.Automated workflows and credit-deduction processes using Python on Databricks, improving operational efficiency.
• 5.Supported both pre-sales and post-sales teams, driving client retention and new business opportunities.
• 6.Facilitated knowledge transfer sessions within the team to promote
• best practices and upskill colleagues.
• 7.Recognized as a top performer across Q1 & Q3 2023, Q3 & Q4 2024, and Q1 2025 for highest case closures and deliveries.

Jul 2022 – May 2025 · 2 yrs 10 mos

• Delivered tailored data solutions for 750+ client accounts (Enterprise, Mid-Market, SMB), completing 1,700+ cases with $103M opportunity impact and $38.9M ACV. Utilized SQL, Snowflake, and ZoomInfo SalesOS for data extraction, transformation, and KPI analysis; built interactive dashboards in Tableau. Collaborated with Account Managers, CSMs, and Sales Consultants to deliver tailored data solutions, improving client satisfaction and business outcomes. Automated workflows and credit-deduction processes using Python on Databricks, improving operational efficiency. Supported both pre-sales and post-sales teams, driving client retention and new business opportunities. Recognized as a top performer across Q1 & Q3 2023, Q3 & Q4 2024, and Q1 2025 for highest case closures and deliveries.

Oct 2021 – Nov 2021 · 1 mo

• 1.Conducted an as-is study of the identity access management tool to
• identify process improvements.
• 2.Performed due diligence and granted access to Airtel engineers
• based on identity verification and permissions, ensuring
• compliance.
• 3.Utilized ServiceNow and Putty for ticket management and technical
• operations, streamlining workflow.
• 4.Gained proficiency in raising and closing tickets in ServiceNow,
• contributing to efficient access management

Oct 2021 – Nov 2021 · 1 mo

• Analyzed Identity & Access Management (IAM) processes to identify gaps and recommend workflow improvements. Verified user identities and managed system access in compliance with security protocols. Managed ticket lifecycle using ServiceNow, ensuring timely issue resolution and operational continuity. Utilized Putty and IAM tools for technical troubleshooting, increasing access efficiency and system reliability.

Sep 2020 – Nov 2020 · 2 mos · New Delhi, Delhi, India

Jun 2020 – Jul 2020 · 1 mo · New Delhi, Delhi, India