Jan 2016 – Feb 2017 · 1 yr 1 mo · Costa Mesa, California

• With In-depth knowledge on Insurance products, worked in conjunction with the Product Owner and business to assess and help with Requirements for new initiatives and rate changes.
• Analyzed Requirement Specifications, developed test cases for requirements coverage and completeness.
• Performed System and Integration testing across various Insurance Web applications.
• Worked on Demos/Presentation to the Business Partners for early assessment of Web changes.
• Closely worked with the XP-development team to analyze research and resolve development issues.
• Served as a Key member of the Testing team, providing input on functional requirements, product designs, sprint planning and identifying potential issues.
• Used Rally, Pivotal Tracker effectively in all stages of the Testing Life cycle of a product.

Jan 2012 – Oct 2015 · 3 yrs 9 mos · Albany, New York Area

• Responsible to test throughout new regulatory healthcare requirements, by testing systems across 3rd party payers and insurance providers.
• Load testing the web applications across Browsers and executed Browser Compatibility Testing (IE, Firefox, Chrome, Safari) of their Web based application.
• Quality Center was used to create detailed test plans and associate them with specific requirements. Test Director was used as a repository for Test Cases and for Defects.
• Worked in an agile team, interacting and solving issues proactively throughout the testing phases.
• Interacted with Product Support and Development groups in trouble shooting and problem solving issues.

Sep 2009 – Oct 2011 · 2 yrs 1 mo · Bloomington, Indiana Area

• The IU - Talent Management Product: This HR application software is developed to track employee Talent and Competency. It is an application that enables every employee in an organization to set up personal goals and align them to overall university objectives.
• Tested a newly developed application from scratch to finish using agile process. Tested every component of the product including GUI, functions, integration, regression and conversion.
• Developed Test Plan, Test Design, Test Cases and Test Strategy. Developed the same on original version of the product for over 10 releases.
• Mercury Quality Center was used to create detailed test plans and associate them with specific requirements using the mapping feature of Test Director. Test Director was used as a repository for Test Cases and for Defects.
• Quick Test Pro was used to automate and run test scripts.

Nov 2004 – Jul 2009 · 4 yrs 8 mos

• Quality Performance Metrics System: This application monitors daily customer services ratings and deliveries made by the associates of South Bell Networks/ AT&T in the US. The performance reports are generated, and distributed to various regions. Requires follow-up action to correct the discrepancies and follow up training.
• Predefined all the test procedures and test cases.
• Involved in writing Test plans, Team Co-ordination and documentation.
• Analyzed system requirements and formulated test cases for varying scenarios for evaluating the application functionality.
• Wrote test cases for positive and negative scenarios for Functional, GUI and Regression Testing.
• Executed test cases manually to verify the actual results against expected results.
• Worked directly with Developers and Business Analysts to thoroughly understand product functionality and to enhance and finalize requirements.

Jul 2002 – Oct 2004 · 2 yrs 3 mos

• Client Service coordination on a Pilot Project with SBC USA.
• Responsible for Reporting, Escalated Client Calls, Team performance matrices, Quality Analysis, Process Training and Team building.
• Set up the Quality Evaluation Matrices and Parameters for agent evaluation using Mini Tab.
• Responsible for re-training, Subject Matter expert training.

May 2001 – Jun 2002 · 1 yr 1 mo · Bangalore, India

• Taj WestEnd is a leading group of Hotels in India with international branches.
• Trained in the Database Management System to design, develop and implement Relational Database Management System to improve business functionality in Guest tracking, billing, purchasing, Banquets and Events.
• Performed extensive analysis of reports and statistics, generated to improve the Functional Specifications, Requirements and Design of the RDMS software which was being implemented.