Sridhara Lakshminarayan

Operations Associate

Bengaluru, Karnataka, India17 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

16+ years of experience in Supply Chain Management.
Expertise in Order Management and Logistics support.
Proficient in Project and Program Management.

Stackforce AI infers this person is a Supply Chain Management expert with strong capabilities in Order Fulfillment and Product Data Management.

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Skills

Core Skills

Order FulfillmentProgram ManagementProduct ManagementConfiguration ManagementMaterials ManagementSupply Chain Management

Other Skills

Order ManagementWarehouse operationsReturns ManagementCustomer serviceSales OrdersService OrdersQuotationsOrder statusBilling correctionsCustomer complaintsCredits processingShipment trackingData analysisReportingKPI analysis

About

Spearheaded transformative initiatives with over 16+ years of SCM experience, specializing in Spares Order Management and fulfillment, Logistics support, Inventory Management, Product Master Data Management with proficiency in Project and Program Management.

Experience

17 yrs 1 mo

Total Experience

3 yrs 10 mos

Average Tenure

5 yrs 7 mos

Current Experience

Lam research

Customer Service Representative

Nov 2020 – Present · 5 yrs 7 mos · India · On-site

Order Management ,Warehouse operations and Returns Management support
 Interacting with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions and provide prompt, efficient, and satisfactory responses to customer inquiries on Quotations/order status and billing/invoicing corrections.
 Creating and maintaining of Sales Orders, Service Orders & Quotations. Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues.
 Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.
 Coordinating the processing of credits and product replacement with the Internal team and Vendors.
 Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfilment, Shipment tracking and Refunds.
 Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
 Track end to end status of order and share real time updates with the customer
 Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement
 Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators), SLAs and Operational Metrics
 Conducts audits of Global orders to ensure accuracy of processing

Order ManagementWarehouse operationsReturns ManagementCustomer serviceSales OrdersService Orders+11

Hewlett packard enterprise

Business Analyst

Mar 2012 – Nov 2020 · 8 yrs 8 mos · Greater Bengaluru Area

MFG support in material master and Engineering change management for New Product Introduction (NPI) and Sustenance engineering(SE)==>This role involves execution of day to day business operations for New Product Introduction (NPI) and sustaining efforts (SE) in the areas of materials management, BOM management, Engineering change management and lifecycle management using SAP tools by applying best practices of PDM principles .• Perform product operations support for product data and change issues which includes Part number creation, BOM structuring, and process development coordination within the specific product line Engineering, NPI, Operations & product core teams. BOM structure/configuration support for all new product releases (NPO) and Support sustenance engineering (SE) activity on product BOM changes.• Management and control of master data in SAP R/3 Enterprise Resource Planning (ERP) system, which includes Creation of Engineering Change Masters (ECM), creation of Material Masters, and Bill of Materials (BOM) in accordance with established policies and procedures• Implementing and maintaining Engineering Change Notification in the MRP system, Timely closure of Engineering Change Orders (ECO), BOM Change Request upon receipt of request.• Analyses ECOs for content completeness and accuracy to include design changes, changes to part manufacturability, and enhancements to manufacturing processes.• Used Agile (PLM) system for ECO (Engineering Change Order) reviewing, routing, tracking, releasing and distribution• Maintenance of Class, Characteristic values for the material type KMAT, Creation of Dependency, Updating Configurable Profile, Variant Configuration (Super BOM, Characteristics, Procedure, Constraints).• Updating Storage BIN, Shop Floor parameters as requested from Product Engineers.•Process the routing as requested.•
Assisted in ad-hoc/ cross-functional projects requiring master data expertise.

Material master managementEngineering change managementNew Product IntroductionSustenance engineeringSAP toolsBOM management+5

Tata consultancy services

Process associate

Dec 2009 – Mar 2012 · 2 yrs 3 mos · India · On-site

Validate the Materials / Parts, Sales orders (SAP-MM) etc...
Search the material availability (SAP –MM) across the global stock and the manufacturing plants.
Hands on inventory control management services, including on-line, real-time access to inventory using T-codes in SAP.
Monitor and process inventory replenishment by creating delivery notes, Purchase orders etc.
Following up with the warehouses on the shipment status and tracking details until the material arrives at the customer site.
Creation of Transfer orders for “ZERO BIN ORDERS”-which involves close check on ON hand availability in all the regions and redistributing the parts considering the cost and time factors
Involved in handling escalation mails.
Reduced order fulfillment cycle times .