Jan 2015 – Oct 2022 · 7 yrs 9 mos

• Responsible for successful delivery of Enhancements and smooth production support of
• CITI Bank critical applications in the capacity of Delivery Head for the account.
• Managed customer expectations and relationship by engaging customer
• Preparation of proposals and SOWs including estimation, planning and execution.
• Responsible for most successful digital transformation of Treasury FO
• for CITI Bank (NAM region) with smoothest migration including its
• 30+ interfacing partner systems.
• Customer centricity mindset and consistent quality delivery ensured
• systematic account growth
• Ensured on time in full migration of products (MM, FX, CMS) to cloud
• Led and empowered 60+ team members distributed across NAM, EMEA,
• APAC regions supporting 4 product lines and multiple streams covering
• Enhancements, Production Support and Test Automation as self
• managed Agile teams. Brought down release cycles from quarterly to
• monthly and now to fortnightly as a Product owner with efficient planning
• and implementing DevOps.
• Contributed to effective solution reviews for any new feature added
• to the product is as much configurable as possible so as to take
• care of customer future demands wearing Design Thinking hat.
• Proactive in identifying risks well ahead linked to the program and
• ensured mitigation plan in place, which led to Zero escalations from
• customer even during peak pandemic outbreak.

Jan 2011 – Dec 2014 · 3 yrs 11 mos

• Responsible for successful delivery and implementation of
• CMS(Recon) product for EMEA region of CITI Bank, which helped
• in automation of reconciliation procedures for various financial
• instruments including Stocks, Mutual Funds, CAIP, Money Market,
• FX Options which contributed to drastic reduction
• in operations FTE and huge savings for customer.
• As a production support manager for MM (EMEA & APAC), brought
• down open production issues count to single digit in record time.

Jan 2008 – Dec 2010 · 2 yrs 11 mos

• Responsible for gap analysis, requirement gathering, development,
• solution review and implementation of Treasury Product covering
• FX, MM and FIS Modules for ECOBANK (a major African Bank).
• Highly contributed in productization of Treasury Project by identifying
• and Building/segregating different frameworks and carved out a
• configurable working product towards monetization.

Nov 2006 – Dec 2007 · 1 yr 1 mo

• Responsible for successful migration of legacy Treasury Front Office
• system to Intellect Money Market for APAC region for CITI Bank.
• Contributed as Tech Lead leading a team of four involving in Design,
• development and review of Java/Oracle components.
• Got customer satisfaction rating of 5/5 for the smoothest ever
• Implementation of this magnitude, despite many firsts.

Aug 2004 – Oct 2006 · 2 yrs 2 mos · Pune, Maharashtra, India

• Responsible for successful migration of CRRQ and PRRQ products from
• CGI Perl to Java/J2EE serving Quality Domain of Cisco via design and
• Development of web components as well as Procedures.
• Got Critical Contributor Award for resolving a show stopper issue
• in production, which could not be simulated in UAT.

Dec 2001 – Aug 2004 · 2 yrs 8 mos · Hyderabad, Telangana, India

• Responsible for bug free delivery of code as a Java developer to meet
• client requirements for functionality in area of Payroll(Balco) and
• Goa eGovernance domain projects using Java and Oracle.
• Got customer accolades for Payroll project in meeting tough timelines.