Sep 2025 – Present · 8 mos · Chennai, Tamil Nadu, India · On-site

• 🏯 DOCS MD Information Technology and Consulting Services, Chennai, TN 600073 INDIA 🏯
• 🌐 https://docsmdinformationtechnologyandconsultingservicesinc.com
• 🧑🏻‍💻 Global IT & ITES Solutions for Healthcare Practices and Hospitals
• 💲DOCS MD delivers end-to-end Information Technology and IT Enabled Services (ITES) to healthcare practices, hospitals, and medical groups across the globe. Our mission is to make enterprise-level digital solutions accessible at affordable, transparent pricing while meeting the unique needs of the healthcare sector.
• Key Responsibilities: -
• 💵 Comprehensive Web Solutions:
• ⚓ Lead full-cycle website development, migration, and rebuild projects for hospitals, multi-specialty clinics, and group practices.
• ⚓ Oversee UI/UX design, ensuring patient-friendly interfaces and ADA compliance.
• ⚓ Implement secure hosting and scalable architecture to support high-traffic healthcare portals.
• 💴 Digital Growth & Marketing:
• ⚓ Direct SEO strategy, social media marketing, and digital ad campaigns that increase patient engagement and referral traffic.
• ⚓ Create tailored content marketing plans, integrating medical SEO and HIPAA-compliant outreach.
• 💶 Advanced Technology Integration:
• ⚓ Design and deploy AI, Machine Learning, Robotic Process Automation (RPA), and API/ASI integrations to streamline EHR/EMR operations, billing, and patient management.
• ⚓ Collaborate with front-end, back-end, technical, functional, and techno-functional engineers to deliver seamless, secure workflows.
• My Role:
• ✴ I lead the client acquisition and onboarding process. I assess each client's requirements and assign the right outsourcing partners for execution. For IT projects, I act as the Executive Director and hold a 30% monthly share.
• ✴ All Special Projects report directly to me, and I handle payouts based on performance and results.
• 🔺If you're ready to grow and contribute to global technology solutions, let's partner.
• 🔺Join us. Build with us. Grow with DOCS MD.

Sep 2025 – Present · 8 mos · New York, New York, United States · Remote

• 🩷 Practice RCM Director 🩷
• Roles & Responsibilities: -
• 🔹 Strategic Practice Leadership
• Oversaw end-to-end operations of the dental practice, aligning clinical workflows with financial goals.
• Implemented strategic growth initiatives to improve patient retention, referrals, and overall patient satisfaction.
• Developed operational policies ensuring compliance with HIPAA, OSHA, and New York State healthcare regulations.
• 🔹 Revenue Cycle Management (RCM)
• Directed complete RCM operations, including patient demographics, charge entry, coding, claim submission, payment posting, AR follow-up, and denial management.
• Monitored claim accuracy and payer requirements to maintain a clean claims rate above industry benchmarks.
• Reduced AR days and increased net collections through optimized billing workflows and payer negotiations.
• 🔹 Insurance & Compliance Oversight
• Managed insurance credentialing, re-credentialing, and contracting with federal and commercial payers.
• Ensured accurate CDT coding and compliance with payer policies to minimize claim rejections.
• Kept the practice aligned with Medicaid, Medicare, and private insurance guidelines specific to New York dental practices.
• 🔹 Financial & Operational Performance
• Generated financial reports, KPIs, and dashboards to present collection trends, AR aging, and payer performance.
• Improved practice profitability by analyzing cost structures, reimbursement patterns, and operational inefficiencies.
• Collaborated with accountants and auditors to ensure accurate month-end and year-end reporting.
• 🔹 Team Leadership & Training
• Led and mentored a team of billing specialists, front-desk staff, and insurance coordinators.
• Conducted ongoing training on CDT coding, denial prevention, and RCM best practices.
• 🔹 Stakeholder & Patient Engagement
• 🔹 IT/ITES Hiring Director
• 🔹 Healthcare Hiring Director
• 🔹 Dentist/OMS Hiring Director
• 🔹 Practice & Office Engagement Director
• 🦷 65 Broadway Dental 🪥

May 2025 – Present · 1 yr · Chennai, Tamil Nadu, India · On-site

• 🛕 DOCS MD RCM Healthcare Outsourcing Partners, Chennai, TN 600073 INDIA 🛕
• 🌐 https://docsmdrcmhealthcareoutsourcingpartnersinc.com
• 🌀 Exciting Update from DOCS MD!
• 🌀 We are proud to announce that DOCS MD has officially launched direct outsourcing partnerships for hospital and healthcare projects from the USA, UK, UAE, and Australia to India, Sri Lanka, Philippines, Vietnam, and Indonesia.
• 🌀 We are onboarding DOCS MD-affiliated partners, including:
• 🔸Established companies
• 🔸Startups
• 🔸New businesses
• 🔸Low-income businesses
• 🔸Entrepreneurs
• 🔸Business owners
• 🔸Investors
• 🔸Professionals with teams but no projects
• 🔸Strong-minded individuals ready to grow
• 🟢 Special Projects:
• 🏳️ One-time upfront acquisitions with a minimum of 2 years to a maximum of 5 years in duration.
• 🟢 RCM Projects (USA only):
• 🏳️ We are offering end-to-end RCM (billing, coding, credentialing) opportunities on a lifetime 20% stakeholder model, exclusive to US-registered entities with:
• 🔹Full HIPAA & SOS certifications
• 🔹Physical US bank check-in accounts
• My Role:
• ✴️ I lead the client acquisition and onboarding process. I assess each client's requirements and assign the right outsourcing partners for execution. For RCM projects, I act as the Executive Director and hold a 20% monthly share.
• ✴️ All Special Projects report directly to me, and I handle payouts based on performance and accuracy.
• 🔺If you're ready to grow and contribute to global healthcare solutions, let's partner.
• 🔺Join us. Build with us. Grow with DOCS MD.

Jan 2025 – May 2025 · 4 mos · India

• 🖤 As a Business Consultant Partner at Healthomation Inc., My role is pivotal in driving growth by identifying and addressing the billing challenges of US-based healthcare providers. and the primary focus is on building strong, trust-based relationships with practice owners, physicians, office managers, and dental providers while positioning Healthomation Inc. as their go-to partner for AI, ML, and RPA-integrated open-source billing solutions to all the US Healthcare Physicians and Dentists and Billing Companies 🖤
• Roles & Responsibilities: -
• 💠 Client Relationship Building: Establish and nurture relationships with healthcare providers to understand their pain points and billing inefficiencies.
• 💠 Solution Positioning: Effectively communicate the value of Healthomation’s AI-driven billing tools in enhancing revenue cycle management and operational efficiency.
• 💠 Needs Assessment: Conduct in-depth consultations to identify specific billing challenges and tailor solutions to meet the unique needs of each practice.
• 💠 Trusted Advisor Role: Act as a strategic partner, offering insights and recommendations to optimize billing processes and improve revenue outcomes.
• 💠 Market Expertise: Stay updated on industry trends, regulatory changes, and emerging technologies in healthcare billing and revenue cycle management.

Sep 2023 – Dec 2024 · 1 yr 3 mos · India

• 💜 IT & Healthcare (Client Accounts Manager – Software Development, Automation & RCM Services) 💜
• Roles & Responsibilities: -
• 🟣 Led end-to-end healthcare technology projects spanning software development, EHR/EMR automation, AI-driven customizations, and RPA/ML integrations, delivering scalable solutions for U.S. medical and dental practices.
• 🟣 Directed cross-functional teams in designing and deploying AI-based, machine-learning-enabled workflows to streamline medical and dental contracting, credentialing, and revenue cycle processes.
• 🟣 Oversaw comprehensive RCM services including medical/dental billing, advanced coding (ICD-9/10/11, CPT, CDT), and complex cross-coding to optimize reimbursement and reduce denials.
• 🟣 Partnered with stakeholders to implement advanced automation for claims processing, payer communication, and provider enrollment, reducing manual effort and turnaround times.
• 🟣 Ensured strict adherence to HIPAA, CMS, and payer-specific compliance standards while driving continuous process improvement and measurable cost savings.

Jan 2025 – May 2025 · 4 mos · India

• 💚 As a Business Development Consultant Partner at S3 Connect, I have driven growth by connecting with US-based hospitals, physicians, dentists, and healthcare practices seeking end-to-end (E2E) medical and dental billing and revenue cycle management (RCM) services from India. My role here is to build relationships with practice owners, physicians, office managers, and dental providers to understand their billing challenges and position S3 Connect as their trusted outsourcing partner 💚
• Roles & Responsibilities: -
• ♠️ Client Acquisition: Proactively reach out to US healthcare providers via cold calls, emails, and LinkedIn to identify prospects needing billing outsourcing.
• ♠️ Needs Assessment: Engage with decision-makers to analyze their billing workflows, pain points, and requirements (e.g., denial management, credentialing, AR follow-up).
• ♠️ Leadership Coordination: Schedule and facilitate meetings between prospects and S3 Connect’s CEO/VP to finalize partnerships.
• ♠️ Onboarding & Transition: Oversee initial client onboarding, streamline process integration, and ensure seamless knowledge transfer to the operations team in India.
• ♠️ Relationship Management: Serve as the primary point of contact during the transition phase to build trust and address concerns.

Aug 2024 – Dec 2024 · 4 mos · India

• 🩵 Medical & Dental RCM Client Accounts Manager – Contracting, Credentialing, Billing & Advanced Coding 🩵
• Roles & Responsibilities: -
• 🔷 Managed end-to-end Revenue Cycle Management (RCM) for U.S. medical and dental providers, covering contracting, payer credentialing, insurance verification, billing, and payment posting.
• 🔷 Performed advanced cross-coding with ICD-9/10/11 and CPT/CDT to accurately map dental procedures to medical claims, maximizing reimbursements and reducing denials.
• 🔷 Ensured all claims met HIPAA, CDT, CPT, and payer-specific compliance standards, maintaining a high first-pass acceptance rate.
• 🔷 Coordinated directly with providers, insurance carriers, and internal teams to resolve escalations and streamline credentialing and contracting workflows.
• 🔷 Generated detailed performance reports and identified process improvements that shortened reimbursement cycles and improved revenue capture.

Jan 2025 – Present · 1 yr 4 mos · Atlanta, Georgia, United States · Remote

• 🗽 DOCS MD Credentialing and Billing Services, Atlanta, GA 30318 USA 🗽
• 🌐 https://docsmdcredentialingandbillingservicesllc.com
• 🔻Medical & Dental Revenue Cycle Management (RCM) Services for US Physicians & Dentists
• 🔻As a dedicated RCM service provider, we specialize in optimizing the financial health of medical and dental practices across the United States. Our comprehensive suite of services ensures that healthcare professionals can focus on patient care while we handle the complexities of billing and revenue management.
• Key Services: -
• ▪️Patient Scheduling & Appointment Management: Efficiently manage patient appointments to maximize practice efficiency.
• ▪️Insurance Verification & Eligibility Checks: Verify patient insurance coverage and benefits to reduce claim denials.
• ▪️Medical & Dental Coding: Accurate coding of diagnoses and procedures to ensure proper reimbursement.
• ▪️Claim Submission & Follow-Up: Submit claims to insurance companies and follow up on unpaid claims to expedite payment.
• ▪️Payment Posting & Accounts Receivable Management: Post payments accurately and manage accounts receivable to maintain a healthy cash flow.
• ▪️Denial Management: Identify and resolve claim denials promptly to minimize revenue loss.
• ▪️Credentialing & Enrollment: Assist with provider credentialing and enrollment in insurance networks.
• ▪️Reporting & Analytics: Provide detailed financial reports and analytics to help practices make informed decisions.
• 🔻Our goal is to streamline the revenue cycle, reduce administrative burden, and enhance your practice's financial performance. With our expertise and advanced technology, we ensure that you receive the reimbursements you deserve, allowing you to focus on what truly matters providing exceptional care to your patients.

Dec 2022 – Aug 2023 · 8 mos · United States · Remote

• 🤍 Client Relationship Manager – Medical & Dental Cross-Coding RCM (Billing, Coding, Contracting & Credentialing) 🤍
• Roles & Responsibilities: -
• ◽Acted as the primary liaison between U.S. healthcare and dental providers and internal RCM operations, ensuring seamless communication and high client satisfaction.
• ◽Managed end-to-end Revenue Cycle Management (RCM) processes, including cross-coding between medical and dental claims to maximize reimbursements and reduce denials.
• ◽Oversaw billing, coding, contracting, and credentialing activities, ensuring compliance with HIPAA, CDT, CPT/ICD-10, and payer-specific requirements.
• ◽Developed and maintained strong client relationships by providing regular performance reviews, customized reporting, and proactive resolution of escalations.
• ◽Partnered with internal teams to streamline workflows and implement process improvements that shortened claim turnaround and improved first-pass acceptance.

May 2020 – Nov 2022 · 2 yrs 6 mos · India · On-site

• 🤎 Junior Manager – RCM Healthcare (Medical Credentialing, Billing & Team Management) 🤎
• Roles & Responsibilities: -
• 🟤 Directed end-to-end Revenue Cycle Management (RCM) operations, overseeing insurance verification, charge entry, claims submission, payment posting, and denial management for U.S. healthcare providers.
• 🟤 Managed full medical credentialing and payer enrollment process, ensuring timely onboarding and compliance with regulatory standards (HIPAA, CMS, and payer-specific requirements).
• 🟤 Led and mentored a multi-disciplinary team, setting KPIs, monitoring performance, and providing coaching to achieve consistent collection and turnaround goals.
• 🟤 Collaborated with providers, payers, and internal stakeholders to resolve escalations, improve claim acceptance rates, and reduce days in accounts receivable.
• 🟤 Prepared regular performance reports and presented actionable insights to senior leadership to drive operational improvements.

May 2016 – Apr 2020 · 3 yrs 11 mos · India · On-site

• 💙 Subject Matter Expert (SME) – Ambulance RCM (Billing, Coding, Contracting & Credentialing) 💙
• Roles & Responsibilities: -
• 🔹Directed full-cycle Revenue Cycle Management (RCM) for U.S. ambulance providers and medical transport practices, including insurance verification, charge capture, claim submission, and payment posting.
• 🔹Ensured accurate medical coding (ICD-10, CPT/HCPCS) and payer-specific compliance to maximize reimbursements and reduce denials.
• 🔹Managed contracting and credentialing with major U.S. insurers and networks, expediting provider enrollment and maintaining up-to-date agreements.
• 🔹Served as the key knowledge resource for complex ambulance billing requirements, guiding team members on regulations, documentation, and best practices.
• 🔹Partnered with providers, dispatch teams, and payers to resolve escalated claims, improving collection rates and reducing days in A/R.

Apr 2015 – Apr 2016 · 1 yr · India · On-site

• 💛 Group Coordinator – Dental RCM (Billing, Coding, Contracting & Credentialing) 💛
• Roles & Responsibilities: -
• ⚜️ Directed end-to-end Revenue Cycle Management (RCM) processes for U.S. dental providers, including insurance verification, charge entry, payment posting, and denial management.
• ⚜️ Oversaw coding accuracy and compliance with HIPAA, CDT, and payer-specific guidelines to ensure timely, error-free claim submissions.
• ⚜️ Managed contracting and credentialing with multiple U.S. dental networks and insurance carriers, expediting provider enrollment and reducing onboarding time.
• ⚜️ Led a cross-functional team, setting performance targets, tracking KPIs, and mentoring staff to consistently exceed collection and turnaround goals.
• ⚜️ Collaborated with providers and payers to resolve escalated issues, improving claim acceptance rates and reducing days in A/R.

May 2011 – Apr 2015 · 3 yrs 11 mos · India · On-site

• 🧡 Workforce Management / Real-Time Analyst (WFM/RTA) – CCOD - Senior Associate 🧡
• Top E-Commerce Brands: Amazon, Flipkart, Meesho, Groupon, Yepme, Jabong & Myntra
• Roles & Responsibilities: -
• 🔸Monitored real-time call center operations to balance incoming volume with staffing levels, ensuring optimal service levels and minimal wait times.
• 🔸Scheduled and tracked agent breaks, shifts, and shrinkage to maintain consistent floor coverage.
• 🔸Set and communicated daily/weekly team targets, driving performance through clear KPIs and proactive adjustments.
• 🔸Handled high-priority customer escalations with professionalism and effective problem-solving to maintain brand reputation.
• 🔸Collaborated with operations and analytics teams to forecast volumes, plan resources, and deliver actionable insights that improved efficiency and customer satisfaction.

May 2010 – Apr 2011 · 11 mos · India · On-site

• ❤️ Recovery Credit Card Payment Collection Project Executive ❤️
• Top-tier Banks: SBI, HDFC, ICICI, AXIS, CITI, Standard Chartered & HSBC
• Roles & Responsibilities: -
• 🔺Managed end-to-end recovery of delinquent credit card accounts, consistently meeting and exceeding monthly collection targets.
• 🔺Negotiated repayment plans and settlements with customers while maintaining empathy and professionalism to preserve long-term client relationships.
• 🔺Analyzed customer payment histories to recommend appropriate recovery strategies, improving recovery rates and reducing charge-offs.
• 🔺Collaborated with banking teams and compliance departments to ensure adherence to RBI regulations and internal policies.
• 🔺Maintained accurate records of calls, commitments, and payments in CRM systems, contributing to transparent reporting and audit readiness.