Aug 2022 – Nov 2023 · 1 yr 3 mos

• Managed operations for a large branch with a business portfolio exceeding 550 Cr+, ensuring smooth functioning and compliance with regulatory requirements.
• Spearheaded branch operations and regulatory compliance efforts, overseeing regular audits and implementing corrective measures as necessary to maintain adherence to standards.
• Served as a Priority Relationship Manager, focusing on retaining and enhancing relationships with High Net Worth Individuals (HNIs) to drive business growth.
• Supervised staff across various operational areas including account management, customer service, gold loans, and financial operations, ensuring efficiency and excellence in service delivery.
• Handled FOREX operations for the Mangalore region, including outward and inward remittances, export bills, merchant trading, and handling LC and BG transactions.
• Managed the recruitment process by conducting background checks on potential hires, ensuring the selection of qualified candidates.
• Implemented strategies for the timely recovery of non-performing asset (NPA) accounts, contributing to improved financial performance and risk management.
• Supported the execution of various developmental and marketing programs, enhancing brand visibility and market presence.
• Drove innovation in branch banking through digital mediums, leveraging technology to enhance customer experience and operational efficiency.
• Played a pivotal role in identifying and networking with prospective clients, while also nurturing existing client relationships to generate business and achieve profitability targets.

Aug 2020 – Jul 2022 · 1 yr 11 mos

Feb 2020 – Aug 2020 · 6 mos · Mysore, Karnataka, India

• Directed digital marketing initiatives, including Facebook Ads, to boost product visibility.
• Coordinated Instagram page management, to promote the products.
• Collaborated on the design and development of website content management.
• Conducted in-depth analysis of online sales trends to pinpoint selling opportunities and assess customer needs.

Mar 2019 – Jun 2019 · 3 mos · Kaohsiung City, Taiwan · Hybrid

• Conducted comprehensive analysis of both qualitative and quantitative data to uncover valuable insights into market competition and industry dynamics, contributing directly to strategic decision-making processes aimed at enhancing business revenue.
• Developed and managed the company's Indian client database system, ensuring accurate and efficient organization of client information for streamlined communication and relationship management.
• Led initiatives in market research, identifying emerging market trends and formulating innovative marketing strategies to capitalize on new opportunities and stay ahead of the competition.
• Utilized advanced analytical tools and techniques to extract actionable insights from data, providing valuable recommendations to senior management for optimizing business performance and maximizing market impact.
• Collaborated cross-functionally with various departments to integrate market research findings into business strategies, fostering alignment and driving collective efforts towards achieving organizational goals.
• Successfully completed a project on the foundry market in India, demonstrating strong research and analytical skills in analyzing market dynamics and trends.
• Managed basic HR activities, ensuring compliance with company policies and procedures and supporting the HR team as needed.