Steph Westbrook

Operations Associate

Telford, England, United Kingdom7 yrs 3 mos experience

Key Highlights

  • Over 10 years of leadership experience across multiple sectors.
  • Specializing in AI-driven educational approaches.
  • Passionate about bridging technology and pedagogy.
Stackforce AI infers this person is a cross-sector educator with a focus on AI in education.

Contact

Skills

Core Skills

TeachingCommunicationData ManagementCustomer Service ManagementMarket AnalysisSales

Other Skills

Assistant TeachingOrganization SkillsAdult EducationCustomer InsightTeacher TrainingPerformance MotivationProblem SolvingCustomer SupportCustomer SatisfactionCustomer AnalysisCustomer Service OperationsMultitaskingGlobal TeamsComplex AnalysisNegotiation

About

I am a Computer Science educator and postgraduate student at the University of Wolverhampton, specialising in the use of AI and early detection to enhance teaching, safeguarding, and learning outcomes. Having completed my PGCE and now finishing my MA, I work closely with students and teachers across diverse educational settings to deliver high-quality, innovative learning experiences. With over 10 years of leadership and management experience in telecommunications, retail, and hospitality, I bring a proven ability to manage change, drive growth, and deliver strategic outcomes. My background also includes professional golf, where I achieved multiple tour wins and top 10 finishes, strengthening my resilience, discipline, and performance under pressure. I am passionate about applying my cross-sector expertise to education bridging pedagogy with technology to advance computer science teaching and learning. My vision is to contribute to the development of AI-driven approaches that empower educators, support early intervention, and inspire the next generation of learners.

Experience

7 yrs 3 mos
Total Experience
1 yr 9 mos
Average Tenure
--
Current Experience

Protocol education west midlands

Teaching support

Apr 2021Apr 2023 · 2 yrs · Shropshire, England, United Kingdom · On-site

  • Teaching assistant, HLTA
Assistant TeachingOrganization SkillsMarket AnalysisAdult EducationCustomer InsightTeacher Training+14

Career break

Full-time parenting

Jul 2019Sep 2020 · 1 yr 2 mos · Telford, England

  • Career break currently studying full time working on improving CPD whilst gaining further accreditations.

Three uk

Ex Manager

Apr 2016Sep 2018 · 2 yrs 5 mos · United Kingdom

  • Development and delivery of store business objectives
  • Keeping in line with strategic priorities for the area
  • Commercial growth
  • Customer experience
Data ManagementFinancial AnalysisChange ManagementComplaint ManagementE-CommerceOrganization Skills+30

Sony

Product Specialist

Oct 2014Dec 2015 · 1 yr 2 mos · United Kingdom

  • Sales driven
  • Product training and delivery specialist
  • Area focussed
Organization SkillsMarket AnalysisProcess ImprovementInterpersonal SkillsCustomer InsightPerformance Motivation+15

Ee

Senior Sales

Nov 2010Apr 2013 · 2 yrs 5 mos · United Kingdom

  • Sales, customer service, delivery of service changes, worked with the merger between 3 networks orange, tmobile and ee.
Business-to-Business (B2B)Organization SkillsMarket AnalysisInterpersonal SkillsCustomer InsightPerformance Motivation+18

Crown golf

Sales Manager

Jan 2006Apr 2007 · 1 yr 3 mos · South united kingdom

  • Golf course management and leadership
  • Sound Knowledge of key areas within golf and hospitality events management
Organization SkillsMarket AnalysisCustomer InsightPerformance MotivationBusiness InsightsCustomer Service Management+12

Education

University of Wolverhampton

Master of Education - MEd — Education

Jan 2025May 2026

University of Wolverhampton

PGCE with QTS — Computer Science

Sep 2023Jul 2024

University of Wolverhampton

Bachelor of Arts - BA — Health Social Care and Wellbeing

Sep 2022Sep 2023

University of Wolverhampton

Foundation degree — Health and social care

Sep 2020Jul 2022

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