Stephen Matheson

Software Engineer

Aberdeen, United Kingdom18 yrs 11 mos experience

Highly Stable

Key Highlights

Proven track record in technical support and network administration.
Expertise in maintaining robust IT infrastructures.
Unique problem-solving perspective leveraging dyslexic thinking.

Stackforce AI infers this person is a Network Engineering professional with a strong focus on IT infrastructure and technical support.

Contact

stephen.matheson@sword-group.com LinkedIn

Skills

Core Skills

Network EngineeringNetwork Administration

Other Skills

Succession PlanningRouting ProtocolsBritish EnglishRoutingProvisioningNetwork SwitchesProduct Lifecycle ManagementCapacity PlanningCore NetworkLocal Area Network (LAN)Critical ThinkingMicrosoft TeamsNetwork ConfigurationComputer NetworkingCisco Call Manager

About

With a proven track record in technical support and network administration, my career has honed my expertise in maintaining robust IT infrastructures. Our team ensures seamless network functionality that underpins the company's critical operations. Leveraging my dyslexic thinking, I bring a unique perspective to problem-solving, turning complex challenges into manageable solutions. Building on my extensive background, I have become proficient in diagnosing system errors and delivering effective resolutions. The trust placed in me to train staff and revise technical manuals reflects my commitment to fostering a knowledgeable and self-sufficient team. With a focus on customer satisfaction, we've made substantial improvements in the health and safety of our digital environments.

Experience

18 yrs 11 mos

Total Experience

2 yrs 10 mos

Average Tenure

10 mos

Current Experience

Sword group

Senior Network Engineer

Jul 2025 – Present · 10 mos · Hybrid

Spirit energy

2 roles

IS Analyst Network

Promoted

Feb 2022 – Jul 2025 · 3 yrs 5 mos

Network EngineeringSuccession PlanningRouting ProtocolsBritish EnglishNetwork AdministrationRouting+16

IS Analyst Infrastructure

Sep 2019 – Feb 2022 · 2 yrs 5 mos

Succession PlanningRouting ProtocolsBritish EnglishProvisioningProduct Lifecycle ManagementCapacity Planning+7

North east scotland college

IT Help desk advisor

May 2019 – Sep 2019 · 4 mos · Aberdeen, United Kingdom

Offer support and technical assistance to customers who are using software, hardware, or other computer systems that need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Help Desk Job Duties
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems