Steven Nguyen

CEO

Los Angeles, California, United States16 yrs 8 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in software development.
Expert in architecting solutions to enhance user experience.
Proven track record in reducing support response times significantly.

Stackforce AI infers this person is a SaaS-focused Technical Architect with extensive experience in software development and user experience optimization.

Contact

Skills

Core Skills

Software DevelopmentPythonFlutterInfrastructure As CodeWeb Development

Other Skills

developer frictionsupport workflowsuser verificationthreat detection pipelinedomain-scans automationReact.jsNode.jsGo (Programming Language)TypeScriptPython (Programming Language)AngularRESTful WebServicesSOAPScrumPHP

About

I love building, solving problems, and helping others do the same. My 10+ year career from building apps, designing enterprise solutions, and advising on projects has given me wide experience in solving challenging problems.

Experience

16 yrs 8 mos

Total Experience

6 yrs 7 mos

Average Tenure

3 yrs 10 mos

Current Experience

Appwrite

2 roles

Customer Success and Developer Experience Lead

Promoted

Jun 2024 – Present · 1 yr 11 mos · Remote

reduced developer friction by analyzing patterns in support requests to identify and lead implementation of dozens of platform enhancements and bug fixes
streamlined support workflows to reduce first response time by 60% and improve customer satisfaction
spearheaded mandatory user verification that eliminated fraudulent accounts and ensured 100% email accuracy
reduced platform abuse by ~80% by architecting a threat detection pipeline that identifies and blocks malicious actors in real-time
accelerated threat detection by up to ~83% by automating domain-scans using VirusTotal, resulting in immediate identification and resolution of malicious domain flags

developer frictionsupport workflowsuser verificationthreat detection pipelinedomain-scans automationSoftware Development+1

Software Engineer

Jul 2022 – Jun 2024 · 1 yr 11 mos · Remote

collaborated with the design team to build intuitive user journeys for the Messaging product
architected the APIs and background workers to efficiently serve and process data for the Messaging product
redesigned the APIs to support additional ways to filter the data over the course of 2 weeks
added test cases to the Dart and Flutter SDK to reach 80-90% test coverage

React.jsNode.jsSoftware DevelopmentFlutter

Novacoast

3 roles

Senior Developer

Promoted

Sep 2018 – Jun 2022 · 3 yrs 9 mos

deployed infrastructure as code for a clustered HA web app
automated syncing of data between LDAP and web app
built a workflow engine to automate incident response
created a tool to export reports from Archer
lead a team to build a mobile app using Flutter
lead a team to build a chrome extension for internal usage
lead a team to build a system for automating data extraction and report generation

Go (Programming Language)TypeScriptSoftware DevelopmentInfrastructure as Code

Developer

Jul 2012 – Sep 2018 · 6 yrs 2 mos

automated account provisioning in TheHive by integrating with LDAP using Python
integrated RSA Archer and IBM OpenPages with a web portal using Python (Flask) and Angular
reengineered a PHP web app using CakePHP
created web forms using Symantec Workflow to interact with Altiris
created a RESTful API for use with a PHP front end and iOS device
developed an Epic parser and analytical rules using Intellinx
created custom Symantec Workflow components to call a SOAP service
created a connector to poll for security incidents and automate data lookups
fixed bugs and implemented new features in Applications, Questionnaires, and Data Feeds on RSA Archer

Python (Programming Language)AngularSoftware DevelopmentWeb Development