S

Steven Nguyen

CEO

Los Angeles, California, United States16 yrs 8 mos experience
Highly Stable

Key Highlights

  • Over 10 years of experience in software development.
  • Expert in architecting solutions to enhance user experience.
  • Proven track record in reducing support response times significantly.
Stackforce AI infers this person is a SaaS-focused Technical Architect with extensive experience in software development and user experience optimization.

Contact

Skills

Core Skills

Software DevelopmentPythonFlutterInfrastructure As CodeWeb Development

Other Skills

developer frictionsupport workflowsuser verificationthreat detection pipelinedomain-scans automationReact.jsNode.jsGo (Programming Language)TypeScriptPython (Programming Language)AngularRESTful WebServicesSOAPScrumPHP

About

I love building, solving problems, and helping others do the same. My 10+ year career from building apps, designing enterprise solutions, and advising on projects has given me wide experience in solving challenging problems.

Experience

16 yrs 8 mos
Total Experience
6 yrs 7 mos
Average Tenure
3 yrs 10 mos
Current Experience

Appwrite

2 roles

Customer Success and Developer Experience Lead

Promoted

Jun 2024Present · 1 yr 11 mos · Remote

  • reduced developer friction by analyzing patterns in support requests to identify and lead implementation of dozens of platform enhancements and bug fixes
  • streamlined support workflows to reduce first response time by 60% and improve customer satisfaction
  • spearheaded mandatory user verification that eliminated fraudulent accounts and ensured 100% email accuracy
  • reduced platform abuse by ~80% by architecting a threat detection pipeline that identifies and blocks malicious actors in real-time
  • accelerated threat detection by up to ~83% by automating domain-scans using VirusTotal, resulting in immediate identification and resolution of malicious domain flags
developer frictionsupport workflowsuser verificationthreat detection pipelinedomain-scans automationSoftware Development+1

Software Engineer

Jul 2022Jun 2024 · 1 yr 11 mos · Remote

  • collaborated with the design team to build intuitive user journeys for the Messaging product
  • architected the APIs and background workers to efficiently serve and process data for the Messaging product
  • redesigned the APIs to support additional ways to filter the data over the course of 2 weeks
  • added test cases to the Dart and Flutter SDK to reach 80-90% test coverage
React.jsNode.jsSoftware DevelopmentFlutter

Novacoast

3 roles

Senior Developer

Promoted

Sep 2018Jun 2022 · 3 yrs 9 mos

  • deployed infrastructure as code for a clustered HA web app
  • automated syncing of data between LDAP and web app
  • built a workflow engine to automate incident response
  • created a tool to export reports from Archer
  • lead a team to build a mobile app using Flutter
  • lead a team to build a chrome extension for internal usage
  • lead a team to build a system for automating data extraction and report generation
Go (Programming Language)TypeScriptSoftware DevelopmentInfrastructure as Code

Developer

Jul 2012Sep 2018 · 6 yrs 2 mos

  • automated account provisioning in TheHive by integrating with LDAP using Python
  • integrated RSA Archer and IBM OpenPages with a web portal using Python (Flask) and Angular
  • reengineered a PHP web app using CakePHP
  • created web forms using Symantec Workflow to interact with Altiris
  • created a RESTful API for use with a PHP front end and iOS device
  • developed an Epic parser and analytical rules using Intellinx
  • created custom Symantec Workflow components to call a SOAP service
  • created a connector to poll for security incidents and automate data lookups
  • fixed bugs and implemented new features in Applications, Questionnaires, and Data Feeds on RSA Archer
Python (Programming Language)AngularSoftware DevelopmentWeb Development

Developer Intern

Jan 2011Jul 2012 · 1 yr 6 mos

  • worked on internal invoice website fixing bugs and adding features
  • picked up a new technology and aided in implementing a connector system
  • worked on a web application fixing bugs and adding features
  • reengineered the internal dialer system to create more features

Student technology center

2 roles

Computer Technician

Aug 2010Jun 2011 · 10 mos

  • took phone calls to solve customer issues
  • resolved computer issues such as virus infections and hard drive failure

Customer Service Representative

Aug 2009Aug 2010 · 1 yr

  • answered phone calls regarding issues about internet and cable television
  • oversaw the computer lab by assisting customers with printing or computer usage
  • worked the cash register accepting payments for printing and repair services

Education

UCLA

Bachelor of Science (BS) — Computer Science

Lawndale High School

High School Diploma

Will Rogers Middle School

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