Sep 2023 – Sep 2024 · 1 yr · Greater Bengaluru Area · On-site

• Conducted engaging guest lectures on Service Design and Experience design at PES University.
• Guided Design students in understanding the practical applications and value of Service Design.
• Showcase of real-world projects and SD solutions in the classroom.

Apr 2023 – Nov 2024 · 1 yr 7 mos

• Working with the C-suite to establish Design practice over a period of 4 years.
• Transforming and scaling existing practices in UX, Service and Client facing teams. Instrumental in scaling the practice from a stealth mode startup to a globally present Custom solutions services organisation with 200+ customers across geographies and sectors.
• Top Rated employee with recommendations and appreciation from Leadership teams across verticals.
• Design Manager leading Enterprise scale Service delivery projects for global clients across the Value chain.
• Orchestrating Pre-sales, Product, Design, Branding and Development teams from pitch to delivery of custom solutions(upto 40+ team members basis project).
• Establishing Accelerated Service Delivery models and practices utilising IQAM, Insight mining and co-creation.
• Spearheading Client Pitches and driving client engagement.
• Conducting Service and Systems immersive workshops with clients. -Infusing Strategic thinking into offerings.
• Recruitment, Onboarding and Mentoring for the UX, UI, Service and Usability Testing teams.
• Establishing adaptive design processes across UX, VD and Service.
• Planning & executing DT workshops internal & external .
• Service blueprinting for product launches and events.
• Pioneering future initiatives AI-first from concept to execution.
• Conceptualising and designing the Brane Experience Centre and Dream Learning Centre in Hyderabad.
• Periodic Design Audit for all internal Platforms.

Oct 2020 – Jul 2023 · 2 yrs 9 mos

Jan 2020 – Oct 2020 · 9 mos · Greater Delhi Area

Mar 2019 – Jan 2020 · 10 mos · Chennai, Tamil Nadu, India

• Cross Disciplinary projects along with the Founders office. - User Research, Service Design, Journey Mapping, Employee and Customer Experience
• Customer Delight Internal and External .
• Curating weekly Podcasts and hosting Discussions on a plethora of subjects ranging from Design to Brands.
• Extensive research for Recruitment Experience.
• Onboarding Experience journey for employees
• Brand Communication and Experience across the Sales and Pre-sales Funnel
• Design co-creation workshops for multiple stakeholders.

Dec 2018 – Mar 2019 · 3 mos · New Delhi Area, India

Jul 2018 – Dec 2018 · 5 mos · India

• Working on Service Design for Financial tools.
• Orchestrating User Research for Core Banking and Treasury Products
• Customer Journey maps and research for Luxury retail Brands.
• Pitching and POC for a leading Logistics firm for their experience overhaul.
• Hosting Design Thinking workshops and events
• Master of ceremonies for Design conferences and inauguration of Design centres.

Jun 2017 – Jan 2018 · 7 mos · Kadi Area, India

• Working with the Executive Director of Supply chain and the Strategy head India.
• Research on the Current State of the Organisation.
• Research on what 'Premium brand' entails.
• System level mapping of the Organisation
• Brand positioning and evolution.
• Market Research for the NCR market.
• Research on Buying Patterns and differences bw the South and North of India.
• Usability testing for a new product. Contextual inquiry and interviews
• Setting Design Clinics and research plans for any new product research.
• Design workshop for the Top Management.
• Trend mapping for the Marketing and Sales teams.
• Customer journeys for Customers and Employees.

Jul 2013 – Jun 2015 · 1 yr 11 mos · Gurugram, Haryana, India

• Experience in Plastics and NVH (Noise, Vibration and Harshness) pertaining to car interiors.
• Project Management and planning- Baleno
• Vendor Management
• User Testing for Interior Trims and NVH-Ergonomics and safety parameters.
• Research-Market study and exhaustive benchmarking of competitor models. Interior Plastic parts and NVH levels.
• Design modifications of components during Production and Mass productions Prototype trials.
• VA-VE, Kaizen and other Japanese Best Practices.
• Establishment of Curtain Airbag Manufacturing lines in India along with the vendor.
• Vendor management.
• Stakeholder management. Production, Supply chain and neighbouring parts.
• Knowledge sharing withing the Department
• Conducting Quarterly Divisional Communication meetings.

May 2012 – Jun 2012 · 1 mo · Noida, Uttar Pradesh, India

• Study of various ventures in India
• Study of Power Production MEthods
• Comparison of all the methods and analysis.